Hot Springs Hotels in Suzhou

It's a great house in an awesome location. However, it has not been looked after well. It's quite dirty (spinning webs in the room, toilet in the reception area is being used as ayi's cleaning room or where she would look after her personal hygiene - comb and cleaning utensils/towels placed on sink) and even though you can see some staff from time to time, they don't feel keen to interact with you. All the activities that we were sent, were not available (animal feeding - no animals, wine tasting - no wine) or we had to find out how to do them ourselves (drawing - most of the pens were dry. sunset walk - no one could efficiently explain where to go or point out direction on map). Lunch and denu menu is the same and very limited (also fries were sold out after the first night we stayed there), there were no cool drinks available. At breakfast menu there was a station where staff should make fresh fried egg but there was no staff. No one asked if we wanted tea or coffee or was there to help with anything. In the morning, the table was still the same like we left it after dinner. All in all, it was very chaotic and felt more like an airbnb than a hotel experience.

Pros: Heartwarming Service, Extra Points for Pet-Friendliness I must particularly praise the hotel's service. From check-in to check-out, the staff were consistently enthusiastic and responded to requests promptly. What's especially noteworthy is how friendly the staff were towards pets, proactively addressing the needs of guests traveling with animals. This was the most satisfying aspect of my stay. Cons: Details Need Improvement, Experience Compromised 1. **Hardware Shortcomings:** The soundproofing isn't very good. I could easily hear doors closing in the hallway at night, which affected my sleep quality. 2. **Limited Dining Options for Pets:** Guests with pets are restricted to only a few tables near the front desk for dining, lacking a sense of exclusivity. 3. **Flawed Breakfast Registration Process:** There was no one at the restaurant entrance to check guests in. An auntie suddenly approached me to ask for my room number while I was getting food. After I had settled down with my food, I went back into the restaurant for a drink and was asked again. The process is redundant and lacks proper standardization. 4. **Pet-Friendliness is Superficial:** Although pets are allowed and the staff are enthusiastic, designating only the area near the front desk for pet dining falls short of genuine ”pet-friendliness.” Overall Impression The professionalism of the service team and their pet-friendly attitude are commendable. However, the shortcomings in hardware facilities and service details are quite prominent. If the soundproofing could be improved, and especially if the pet dining area planning could be optimized and service procedures standardized, the overall experience would be significantly enhanced.

Suzhou Xishan Xixili Hotel is truly amazing! The environment is serene and elegant, with breathtaking scenery. You can see the beautiful Taihu Lake right from your window, and in the evening, you can enjoy a stunning sunset directly from the hotel – the ambiance is absolutely perfect. The service is also incredibly thoughtful and attentive; the staff, both the ladies and the gentlemen, are warm, friendly, and always smiling, which made us feel so welcome. They even prepared a thoughtful souvenir for us when we left, showing great attention to detail. We had a comfortable stay and a wonderful trip; everyone was very satisfied. Highly recommend!

Banyan Tree, as always, is wonderfully secluded and comfortable! The butler, a lovely lady, upgraded our room again. And we even ran into Alice Xiaoxiao, the butler who assisted us during our stay last year – it was great to see her again! She proactively reached out before check-in to ask about our needs and was incredibly responsive to all our requests. The concierge service upon arrival was also very thoughtful. The courtyards, lush greenery, and water features are beautifully designed, offering a new picturesque view at every turn. The views from our room were truly refreshing and invigorating! Kids' toiletries were fully stocked, and the complimentary soft drinks were of good quality, not just an afterthought. The hotel also offers free activities like Baduanjin (a traditional Chinese exercise), cocktail making, and night runs! Overall, a very satisfying stay! Excellent value for money! **Dining:** The hotel's Baiyun Restaurant is also fantastic. Even though dinner was a set menu from a group deal, every dish was surprisingly delicious! It's a perfect alternative to the Rongsheng Restaurant next door, where you often have to queue for two hours if you don't want to wait. They've changed breakfast to a mostly buffet style, which can sometimes mean colder food with a less-than-ideal texture. However, they still offer à la carte service upon request, which is great! And the champagne was delicious! **Activities:** This trip, we came specifically to climb Lion Mountain, and we successfully reached the summit – the entire scenic area is very thoughtfully developed! Safety measures are also very well implemented! Whether looking out from the mountain or gazing at it from the hotel, it's a view within a view – perfect for photos! There are several well-designed buildings nearby, like museums and science centers, all within walking distance. The hotel key card provides direct access to Lion Mountain Park, and in the evening, they even offer transportation for a golf course tour. The park has added more activities since last year, including a mini-train, cycling, and boating. This year, we even tried kayaking – so much fun! We'll definitely be back next year! Our sincere thanks to Alice Xiaoxiao, our butler, who made our first stay enjoyable and our second even more comfortable. Also, a big shout-out to the handsome concierge who helped with our luggage! The auntie providing turn-down service gave our child small gifts and drinks, and the three lovely ladies at the bar patiently taught us cocktail making… All the hotel staff made us feel so warm and welcome. Looking forward to our next stay!

This hotel is perfectly situated right by Lake Taihu. We'd contacted them beforehand, so check-in was super smooth upon arrival. The front desk staff were polite and friendly. Our room on the 11th floor directly overlooked Lake Taihu, offering a truly beautiful view. The room itself was spacious, comfortable, bright, and spotless. The bathroom was particularly great for families, with a separate shower and tub – perfect for anyone who loves a good soak to de-stress. The hotel's 2nd floor boasts excellent fitness facilities, including a swimming pool and gym. The pool was very clean, and the water temperature and hygiene were reliable. There's also a LEGO playroom on the 2nd floor where kids can play freely or build with LEGOs, accompanied by family. Sample LEGO models are displayed on the tables, allowing children to follow along and discover the fun of LEGO building. Breakfast hours are very convenient, running from 6:30 AM to 10:30 AM. This extended window is ideal for families with children or seniors, allowing everyone to sleep in and still enjoy a leisurely meal. The breakfast spread was extensive and varied, with both Western and Chinese options to suit all tastes. Overall, the hotel offers a luxurious, elegant, and comfortable environment, making it a perfect spot for a relaxing weekend getaway.

I went to Xishan with friends to relax over the weekend and happened to come across this place. We were pleasantly surprised by the beautiful and quiet environment. You can climb to the top of Piaomiao Peak along the way. There are mountains and water, and the three big white geese in the river are very lively. You can also go boating. It's a perfect place to completely forget about life's troubles. It's a perfect weekend getaway. I heard from the locals that you can pick bayberries here in the summer and soak in hot springs in the winter. I plan to come back next time to experience it.

The hotel has its own onsen area that's open to non-hotel guests. So the entrance starts with the shoe cabinets before reaching the front desk that serves both onsen day-use guests and hotel guests. The Japanese themed room was luxurious. Very clean and impeccably maintained, good sound proofing I could hear a pin drop in the room. Double basins, Dyson hair dryer, bidet toilet bowl, standing shower and a huge zen sofa couch area by the window, complete with tea and chess set. Pity there's not much of a view out there. There's also no phone here, just a speaker by the bedside table or one can use WeChat to communicate with the front desk and of course robot deliveries. Bed and pillow was too soft for my liking. Service is excellent and they even provide turn down service. I left the room for onsen and came back to a room where the curtains are drawn, a plate of fruits on the table, floor towel laid out in the shower area with the bath towel, originally under the basin, now hung on the door of the shower. The stay package came with an Afternoon Tea set of fruits, desserts and crackers. The cheesecakes were meh but the pineapple tart made up for it. Fruits were fresh and yums. In-house guests were given unlimited access to the Onsen and I took my time to enjoy it fully. It's a full Jap style onsen, meaning going fully naked. A rather small onsen with just 3 pools but the outdoor one was the best, soaking in 43 degrees pool in the cold. There's a chill out area outside including a lounge, meditation room and a movie-cum-reading room (what an irony though). They also have private onsen rooms for rent at additional costs. Leisurely breakfast the next morning at 930am. Yes, I had to choose a specific hour to be at breakfast as it's a Jap bento set with a partial buffet (of noodles and porridge). Not outstanding for me. But otherwise, it was 5* experience and I recommend this to anyone planning to come to Taicang to experience the onsen.

Novotel Suzhou is an excellent choice for a short family getaway, offering a warm and comfortable atmosphere, especially perfect for those traveling with children. The rooms are spotless and spacious, ensuring both parents and kids can relax and feel at ease. What truly makes it stand out is the fantastic array of entertainment facilities provided for children. There are dedicated indoor and outdoor kids' play areas, a private children's pool, a fun game room, a kids' club, and regularly organized parent-child activities. While the kids are having a blast, parents can enjoy some much-needed downtime. The restaurant also offers nutritious meals tailored for children, with attentive and thoughtful service. Overall, Novotel Suzhou perfectly combines cleanliness and an abundance of family-friendly amenities, making it the ideal choice for families seeking a worry-free, fun, and high-quality trip. Highly recommended.

The hotel was located at the lake with an amazing view. The rooms was really nice and super clean and the mattress was really comfortable to sleep very well. The facility of the hotel was nice and very stylish, all in white and modern. The hotel was really lovely. The only thing that is really not good organised, there is no food except breakfast and afternoon tea (in that case fruits). We needed to order from a delivery service (only Chinese food available and it's was not really good). A hotel located at that wonderful place with that high price should have basic foods at the restaurant.

The weather is getting colder, so it's time to soak in the hot springs! The hotel faces Taihu Lake, the air is fresh, and the view is amazing. The hotel service is also excellent; staff contacted us in advance to ask about our check-in time and number of guests. Because we were traveling with a child, they thoughtfully upgraded us to a family suite. The room was large and spacious, and had two bathrooms, which was very convenient for families. A special thank you to Xiao Liu at the front desk for her attentive and patient service over the past two days, and also to the housekeeping staff for keeping the place spotless. Nanxun Ancient Town is about 10 kilometers from the hotel, so you can drive there for a stroll.