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9.7/10
Amazing
GGuest UserVery comfortable hotel! In addition to seeing the continuous grass of Golf Stadium on the terrace, you can also see the infinity sea in the distance, which is great!
Service attitude is very good, feel at home 👍
YYan ReevesWe had spent 4 nights at the hotel during the Golden Week which might have influenced the perception of service, but not dramatically.
Among the advantages of the hotel are: nice spacious rooms (ours had a stunning sea view); generally good location with beautiful nature and access to the beaches where you could actually swim (not a given on the island) - at least until the tide goes too low; reasonably good food across the restaurants with rather friendly prices; stylish bar with quality drinks.
Among the disadvantages are: very non-Japanese service (generally not very helpful, with low penetration of English among the staff) and lack of attention to detail that could make the resort actually very nice - again, not very typical case for Japan.
A few pieces of advice to the management:
1. Bring the option of in-room breakfast. If a guest is sick and can’t go down, it’s impossible to order in-room breakfast on the day, while rooms service opens at 11:30. Same frustration goes to the coffee stall downstairs that doesn’t serve coffee during earlier breakfast hours
2. Consider equipping rooms with coffee machines and contemporary electronics - low costs to take, yet massive disadvantage for the 5* status for not having them
3. Pay more attention to room service: we spent 48h without shampoo and shower gel. Our glasses were washed occasionally. New bottles of drinking water arrived only once.
4. Fix the beach! The amenities there look like a poor community beach area, especially those shameful umbrellas. You have reasonable amenities at the pool - why not spreading them to the beach areas to make them feel more like a resort rather than public beaches that no one gave any care?
5. Gym and SPA amenities could use a bit of refreshment. I won’t mention SPA service itself which might be a result of poor luck with the specific technician
6. Empty mini bar equals lost revenue. You could easily cover the modifications above through adding more options for people to enjoy drinks at their balconies.
What makes staying in Japan truly special - genuine care and attention to every detail - was completely missing over our stay at this Hyatt. In fact, we consistently had that feeling “this could actually be really nice” and then something would go terribly wrong with the awkward service. The hotel that looks like 5* on pictures leaves a 3* aftertaste at max. I am only writing this because I felt it didn’t have to - those are easy aspects to fix.
WWENLIMHad the pleasure of staying at this property for four nights and was impressed by the overall quality of the experience. The hotel’s central location in Onna Okinawa is an advantage, providing easy access to shopping, dining, and cultural attractions. It serves as an excellent base for leisure travelers if you self drive.
The room was spacious, modern, and thoughtfully equipped with a kitchen and washing machine, making it particularly convenient for longer stays. The layout was comfortable and functional, offering both relaxation and practicality.
Breakfast was a highlight of the stay. The buffet spread was wide. The system of collecting a queue number before lining up was efficient and ensured a smooth dining experience.
Evenings were made memorable by the hotel’s stunning sunset views. Watching the sky transition into vibrant hues from the property was a truly special experience that added to the charm of the stay.
Overall, the hotel delivered on all fronts: location, comfort, amenities, and atmosphere. I would not hesitate to return and will certainly choose this property again on my next visit to Okinawa.
GGuest UserTaking bus number 120 from the airport and getting off at Atsuta Station is very convenient; the hotel is right there.
The hotel is very new, with aesthetically pleasing decor, and the pillows were excellent. The French cuisine at the hotel was delicious, featuring innovative dishes designed by the chef that were both exquisite and surprising; even the tableware was like works of art.
The service completely exceeded expectations; the staff remembered guests' preferences, making us feel very attentive.
Overall, I was very satisfied with the experience and will definitely come back next time!
RRiya123The hotel is located quite far from the airport, it takes about two hours by bus. It is very convenient that there is a private beach, which you can get to directly from the hotel. The room has everything you need: a refrigerator, a thermos, toiletries. The room stock itself is a bit tired, the hotel is about 50 years old. The staff is friendly. There are minimarkets with everything you need within walking distance.
Of the minuses: very expensive food, I did not take it. In neighboring restaurants, having lunch or dinner is several times cheaper. Another thing that was offending was that even sun loungers on the beach for hotel guests are paid, in my opinion, this is too much. There was also a strange situation with swimming: a net from jellyfish was installed on the beach, but in addition to the net itself, there were buoys and in the middle part of the fenced off area there were buoys. For some reason, they did not allow you to swim beyond the middle buoys, although in fact it is just a floating rope with buoys, and the net is installed much further. As a result, you feel like you are in a paddling pool and cannot swim normally.
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