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Posted on Jul 2, 2026
Anonymous UserOverall, my stay was quite average and didn't really meet my expectations for a JW Marriott (five-star) hotel.
I had booked a sea-view room, but upon check-in, I was informed that the building housing the sea-view rooms was temporarily closed, so I couldn't get the room type I had originally booked. The hotel assigned me to another building, stating it offered the best available view. However, the actual view was significantly different from the sea view shown on the booking page. What was particularly disappointing was that there was no prior notification, nor was any compensation or upgrade offered throughout the process.
During my stay, I called the front desk to inquire about a late check-out. The first call was disconnected almost immediately after being answered—I'm not sure if it was an accidental hang-up or another reason—and I only managed to communicate successfully after calling a second time.
Additionally, I noticed some red marks on my leg, possibly insect bites, during my stay. While I can't definitively link it to the hotel, I'd still recommend that the hotel enhance its pest control measures in the rooms.
As for breakfast, the overall quality was decent, but the variety was quite ordinary, and there's definitely room for improvement compared to other five-star hotels of the same caliber.
During this Dubai trip, I also stayed at The St. Regis and Kempinski Hotel Mall of the Emirates. In comparison, this hotel has room for improvement in terms of service details, overall stay experience, and honoring booked room types. I hope the hotel can further enhance its service quality in the future.
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Price per night fromKRW 204,805
Posted on Jul 8, 2024
Anonymous User
The services at Jumeirah are attentive and considerate, the dishes are delicious and suit Chinese tastes. The three-day stay is full of wonderful memories. If I come to Dubai next time, I will choose Jumeirah.
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Price per night fromKRW 601,384
Posted on Feb 17, 2026
Guest User
I stayed this hotel for 3 nights with my family, the service here is excellent. I rent a car for this trip and they offered valet parking service. The hotel is closed to the monorail station but I haven't take the rail transportation this time, its overall in a good location with easy access to many tourists points in Dubai. The room is big and buffet breakfast is excellent too.
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Price per night fromKRW 67,793
Posted on May 18, 2026
Guest User
Our check in time was 3:00 PM
While we checked in past 5:00 PM, when we reached room, housekeeping was still inside cleaning
The room was not ready 2 hrs past check in time?
Upon booking I had requested happy birthday decoration and called reception, they said they will provide complimentary dessert, it was not there, and they did not bring it at all during our stay
I called, they said it will come… but it didnt, they just brought fruits which we did not touch… much later after we checked in….
We had to call for our luggage too, it was delayed, it didnt reach after our check in, it seems they lost it…. Called back asking for luggage description
The room was very hot when we walked in, and AC was malfunctioning… at times it was cool but most times it was hot… and we had to call for that too
Overall, the hotel was beautiful, room was spacious, you can walk around endlessly in lobby and look around but you would not expect such hiccups to take place in such a high end and iconic hotel like Atlantis The Royal
Things we did not like:
- Room was still being cleaned 2 hours after check-in time
- Birthday requests and promised complimentary dessert were not fulfilled
- Delayed arrival of luggage
- AC!!! Room too warm 💔
- Had to repeatedly call reception for basic requests
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Price per night fromKRW 833,469
Posted on Mar 1, 2026
Guest User
My stay at this hotel was absolutely fantastic! The moment I walked through the doors, I could feel the warm and attentive service atmosphere. The front desk staff were all smiles, and the check-in process was quick and efficient. The room was exceptionally clean and tidy, with a soft and comfortable bed that just made you want to sink in and get a good night's sleep. The room facilities were also comprehensive, with the TV, air conditioning, and other amenities working perfectly, and there was plenty of hot water.
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Price per night fromKRW 83,062
Posted on Dec 10, 2025
Guest UserA magnificent hotel with an ideal location, perfectly situated between the main road and the waterfront. It's a 3-minute walk to the beach, and they provide towels and umbrellas. The room is huge, the bathrobes are soft, the slippers are comfortable, and the bed and pillows are perfect. The service is excellent; they always resolve any issue, even bringing an needle with a thread kit. The soundproofing is also top-notch.
Tip: Ask for a lower floor to avoid waiting in line for the elevators during peak hours.
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Price per night fromKRW 130,293
Posted on Apr 26, 2025|Deluxe Burj Khalifa and Fountain View Room
RR99Great location with great view. Direct access to Dubai Mall is definitely a plus. However, the cleanliness of the hotel need to be improved. The bathroom has got a lot of water stains.
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Price per night fromKRW 605,660
Posted on Jan 19, 2026
M233901****
Overall, it's pretty decent. Most of the guests are Chinese and Indian. The only downside is the location, which is a bit out of the way. Without a rental car, getting anywhere would be very inconvenient. Plus, apart from a Carrefour supermarket directly opposite, there aren't many dining or shopping options nearby.
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Price per night fromKRW 76,547
Posted on Jun 8, 2026
Guest UserEvery thing was perfect, but I wished there was streaming in the TV like Netflix.
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Price per night fromKRW 77,362
Posted on Jan 18, 2026|Superior King Room
Guest UserUnfortunately I found the hotel to be quite dirty and worn out - from grout in the bathroom, to stains on the redhead and scratches on the walls / tables… expected better than this. They were also late to check me in, with the room not ready at 3pm
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Price per night fromKRW 51,303