The hotel is located in the core area of Jiaxing City, creating an immersive travel experience for business and leisure travelers. The hotel has a unique geographical advantage, surrounded by cultural and natural landscapes, and can be explored within walking distance-Adjacent to the 5A level Yuehe Historical District and Jiangnan Ancient Street, you can stroll and experience the charm of the water town with white walls and tiles, small bridges and flowing water, and taste authentic Jiaxing cuisine;-Adjacent to the popular check-in spot of the Catholic Church, the unique architectural style combines historical and aesthetic value, making it an excellent place to capture the memories of the city;-Adjacent to Zicheng Ruins Park, shuttle between the millennium old city ruins, and touch the historical context and cultural heritage of Jiaxing;-Convenient access to the national 5A level scenic spot Nanhu Scenic Area, searching for red footprints, and enjoying the scenery of lakes, mountains, and cultural landmarks.The hotel continues Ado's consistent humanistic tone and attentive service experience, equipped with warm and comfortable rooms, quiet reading spaces, and exquisite catering services, balancing leisure and social needs. Whether exploring the charm of Jiangnan water towns or conducting business trips, this is the ideal choice to connect the core scenery of Jiaxing and feel the warmth of the city.
"I booked this Atour Hotel through Trip.com and arrived around 11:20 AM, only to be told by the front desk that there were no rooms available and I'd have to wait. When I asked how long, they said until around 1 PM. I expressed my surprise at the wait time, and the front desk responded that the room had already been checked out of and was being cleaned, and they would prioritize me. So, we went to explore Yuehe Ancient Town. Around 12:30 PM, I called the hotel to ask if the room was ready. The front desk replied, 'Another half hour.' When we arrived at the hotel at 1:30 PM to check in, the front desk informed me that the room was still being inspected and I couldn't check in yet. That's when I really got angry! I told them Trip.com clearly states check-in is after 12 PM. How could it be nearly 1:45 PM and I still couldn't check in? The front desk coldly replied, 'Then maybe you should ask Trip.com?' I asked, 'Is this a presidential suite? It takes two hours to clean?' I'd already been waiting for a long time. 'Can't you just check it for me first?' Only then did the front desk go next door to grab a walkie-talkie and ask the cleaning staff if they were done. Does Atour only get things done when customers get angry?
Secondly, during check-in, both guests had to tie their mobile numbers to the reservation, which I've never encountered before. If you have some internal quota or requirement, please just say so directly. Everyone can understand. I asked face-to-face why both numbers were needed, and the front desk just replied, 'You need to bind your mobile number; please provide the verification code,' deliberately avoiding the question. Finally, regarding the room we stayed in, after two hours of cleaning and inspection, why was the light switch on the right side of the bed broken and unresponsive?"