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Posted on Jun 11, 2026|Superior King Room - Accessible
UnayounuonuoEasy to find, parking was super convenient, and the pool was beautiful. The included meals were excellent, and the room facilities were complete. The staff were warm and polite. Good value for money, highly recommended!
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Price per night fromS$ 83
Posted on Jun 1, 2026|Wonderful Two Double Room with Sea View and Balcony
Guest UserOverall, I had a good stay at the hotel. The property is beautiful, the room was comfortable, and most of the staff were friendly and helpful.
However, there were two issues that significantly affected my experience.
First, the hotel charged a very large security deposit of approximately AED 1,600 for a two-night stay. This amount was charged to my card without a clear explanation during check-in, and I was not informed in advance about the size of the deposit. As of writing this review, I have still not received the amount back. Better communication and transparency regarding security deposits would be greatly appreciated.
Second, the housekeeping service was disappointing, especially on my checkout day. I requested ice cubes three separate times and only received them after approximately 1.5 hours. In general, whenever I requested something, it took a long time to arrive, and I had to repeatedly follow up with the staff.
That said, I would like to sincerely thank Carolyn Muimi for her professionalism and support during my checkout process. She took the time to assist me, address my concerns, and promptly send an email to the finance department regarding the refund of the security deposit. Her assistance was greatly appreciated and left a positive impression.
While I enjoyed the hotel overall and appreciated the facilities and atmosphere, I believe improvements are needed in guest communication regarding deposits and in the responsiveness of the housekeeping team.
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Price per night fromS$ 319
Posted on Mar 1, 2026
Guest User
Overall, Fraser Suites Muscat met our expectations. We stayed here twice, including three nights at the start of our Oman trip before Ramadan and two nights at the end during Ramadan. As we arrived late at night and departed for an early flight, a 24-hour front desk was essential. Check-in and check-out were smooth both times. Parking is plentiful, with spacious options both in front of the hotel and in the basement, which is at street level.
On both occasions, we were assigned One Bedroom Deluxe Suites with a beautiful view of the Mohammed Al Ameen Mosque across the main road. The rooms are spacious and feature a functional kitchen with a full fridge with freezer. However, we were disappointed that our request to stay in the same room for our second visit was not honoured. The check-in staff later explained they cannot reserve specific room numbers. We wish this had been clarified when we first made the request. This is one part of the service that I found lacking.
The blackout curtains are excellent, effectively blocking out both the sunlight and the heat for mornings we wanted to sleep in. The suite also provides a box of laundry powder for the washing machine, which was very handy during our first stay. Muscat’s dry climate meant our clothes air-dried quickly overnight in the service yard. There are a good number of electric sockets, including some international ones, throughout the suite.
While the rooms are generally clean, housekeeping was occasionally inconsistent with changing towels. Additionally, the shower area tends to flood due to the floor design, which was a common issue we encountered in other Omani hotels in this price range. The water pressure is adequate, but note that you must turn on the water heater in the room for at least an hour to ensure a consistently warm shower. This should be mentioned during check-in.
Both stays were very quiet with no noise issues. Bottled water was given generously and topped up promptly upon request without limits. Our only minor struggle was the air conditioning. We could not quite figure out the wall controls, the system seemed only to cool rather than heat. With Muscat temperatures ranging from 18 to 28°C, the room felt a bit too cold at night, so we opted to switch the unit off entirely.
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Price per night fromS$ 100
Posted on Feb 16, 2026
Guest User
I'm a luxury travel advisor who traveled here with my husband and our two children for our holiday. The hotel itself is absolutely stunning and conveniently located close to the airport. Because it sits on a public beach, the experience feels less like a private resort and more like a hotel that’s integrated into the local area, which may appeal to travelers looking for something less secluded.
Unfortunately, the stay did not live up to the Mandarin Oriental standard we expected, particularly when it came to service and coordination. The concierge experience was a major pain point. We reached out multiple times, both before and during our stay, to help plan activities and experiences in Oman, but emails and calls routinely went unanswered. When responses did come, they were often delayed or incomplete, making it difficult to rely on the concierge for planning.
Because we traveled a long way to Oman and were counting on the concierge to help us navigate the destination, this was especially disappointing. We ultimately left feeling like we missed out on fully experiencing Oman due to the lack of communication and follow-through.
Additionally, the club lounge, accessible through certain suites, fell short in both food quality and service. Overall communication across the hotel felt inconsistent, and the property appeared understaffed at times. We heard similar feedback from other guests during our stay and did raise these concerns directly with the hotel.
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Price per night fromS$ 492
Posted on Nov 28, 2024
zake6
Decent hotel, rooms were big for nothing really cheap and plain decor fake marble tiles room interior was not matching the hotel price or downstairs lobby, for the price of hotel all amenities and mini bar was chargeable also price of breakfast was not worth the money, the dressing table was a joke unusable plugs socket on dressing table, huge construction site outside the hotel only attraction was the 5 star restaurants on site keep your wallets loaded 😉
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Price per night fromS$ 409
Posted on Feb 8, 2026
Hsieh IvyOverall, the cleanliness seemed okay at first, but when I lifted the blanket and found a super long hair, I immediately felt the hygiene wasn't quite right, and it felt rather poor. It's supposed to be a four-star hotel, but the room didn't have a microwave or any cutlery. When I brought takeout back, I found there were no utensils available. The refrigerator was tiny, and because it wasn't cold enough, I bought orange juice to cool it down. The refrigerator was also broken; I had to call a repairman to adjust the temperature, but before that, water was leaking onto the floor. Since I stayed for four days, my clothes got wrinkled, and there was no iron to iron them. The bathroom design was terrible; water would always overflow after showering, making it easy to slip. There was no hairdryer either; I called the front desk to borrow one, and they kept trying to get it back quickly, which was strange 😂. However, the staff at the front desk were very friendly, kind, and helpful. It's very close to the airport, quiet at night, and very close to the beach, but my ocean view room had no view at all. Overall, I wasn't very satisfied, but I let it slide because the service was so good.
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Price per night fromS$ 58
Posted on Aug 4, 2026|Standard King Room
Jus KeithLet's start off with hygiene in this hotel, the table and sofa in my room have some unremovable stains which I don't dare to use. The above is probably the worst part about my stay here I'm okay with eating the local way by sitting on the bed but the presence of the untidiness was an eyesore. There are always tiny red spots on my towels and bedsheets so I always have to tell the staff to change it, quite irritating. The all in one body wash smelled kinda odd, the longer you use it the more you'll find it unpleasant. A clear design flaw on the restroom as well because there is no doors for the shower, meaning water would just leak all over the floor while you clean yourself. Furthermore, I was told due to security policy, neither the Talabat driver nor the hotel staff can bring the food delivery to my room, which is sort of inconvenient for me.
On a brighter note, all of the staffs here seemed friendly and helpful, hardworking people from what I observed. Though keep in mind after your call to the front desk the wait might be slightly lengthy.
Prices for my stay is fair. My local guide Muhammad Albalushi told me the price was superb. The breakfast is the best element of this hotel, they knew I love the fried mushrooms the most and specially organized it for me! The food was refreshing and the view is decent. I met the Omani National Women Basketball team at the canteen as well, best of luck girls!
Another super nice part is the swimming pool, a fantastic place for social gathering. Both my experiences led me to very hospitable Omani friends! Nothing beats floating on the water during a Muscat sunset.
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Price per night fromS$ 58
Posted on May 26, 2025
Guest User
The Chedi brand never fails to disappoint.
And the Muscat experience does it so much justice.
And more.
The usual “black pool” (2 of them actually), a gym like really really no other.
And… the service. All the way up there.
There should be more Chedi in the world!
Special to Marebel and Anton who made our breakfast just perfect
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Price per night fromS$ 517
Posted on Aug 24, 2026|Standard Room With Double Bed
ayub mamaniatNice hotel and clean throughout. Breakfast was excellent. Room layout exceptional. Didn't get much communication from the reception staff so can't comment. Location was good near Lulu supermarket and a shopping mall. Cleaners only left fresh linen only when requested and even then left very limited towels for the 3 of us.
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Price per night fromS$ 55
Posted on Aug 19, 2024|Family Room
Ismail_ahamed
My overall experience at Muscat Plaza Hotel was somewhat good. Unfortunately, they lacked many things. For example, the room wasn't fully prepared, and I had to ask for toothpaste, slippers, and a toothbrush.
Additionally, the gym lacked many tools. They only had a treadmill, which is not what I consider a gym. It also closed too early at 9:00 PM.
I was only satisfied with the reception assistance and support
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Price per night fromS$ 36