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Posted on Jul 3, 2026
Serene_lanThe hotel ambiance exudes old-money charm. During my stay, I even had the pleasure of seeing their Sultan King. The staff were all very friendly and accommodating. The hotel's location is excellent, said to be in the best 'feng shui' spot, feeling grand and impressive. It directly faces the river, and in the evenings, it's very convenient to stroll along the riverside to Marina Bay Sands. The only issue was that the air conditioning wasn't cooling when I checked in, but it was resolved after I reported it. Later that night, I discovered the shower gel dispenser was nearly empty, and no product would come out. Then, the shower drain clogged, quickly flooding the entire bathroom during my quick shower. The hotel does show some signs of aging facilities, but everything else was great.
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Price per night fromPLN 496
Posted on Jul 4, 2026|Standard King Room
Guest UserThe hotel is beautifully designed, with an elegant atmosphere that creates a very comfortable stay. The interior is stylish, and the bed was exceptionally comfortable, allowing me to have a great night's sleep.
However, I believe the hotel should pay more attention to housekeeping and quality control, especially considering it is a newly opened property.
The white coffee table in my room was covered with a noticeable layer of dust. When I wiped it with my hand, dust came off immediately. Surprisingly, the other tables in the room were clean, so it seemed that this particular table had been overlooked.
I also found dust on the floor beside the glass panel next to the bathtub, which looked as though it had not been cleaned. In addition, there was a loose screw beside the fish tank, along with visible traces of unfinished construction or installation work. These details should have been properly cleaned up and inspected before the room was handed over to guests.
The weighing scale also had visible dirty marks on it, which did not leave a good impression.
Another disappointment was that I called Guest Services twice to report these issues, but no one answered either call. In the end, I gave up trying.
Overall, I genuinely enjoyed the hotel's beautiful design, elegant ambience, and comfortable bed. My experience would have been much better if more attention had been given to cleanliness, room inspection, and guest service. I hope the management will address these issues, as the hotel has great potential to provide an excellent guest experience.
Should the hotel require further clarification, I would be happy to provide videos documenting the issues I encountered during my stay. I hope this feedback will be helpful in improving the overall guest experience.
Room 501
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Price per night fromPLN 308
Posted on Jun 9, 2026
Guest UserMy stay at Sheraton Kuching Hotel was both comfortable and refined. The room was spacious, immaculately maintained, and designed with thoughtful details that created a sense of calm and ease. The service was consistently professional and gracious, reflecting a high standard of hospitality. From arrival to departure, the atmosphere felt polished yet welcoming, making the stay truly relaxing. A well appointed hotel that offers a seamless and enjoyable experience . The hotel is nearby at eatery area like Top Spot Seafood restaurant and nearby Waterfront. I would gladly return.
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Price per night fromPLN 576
Posted on Apr 18, 2026
Guest User
I rarely leave comments, but after this trip, I feel the need to do so—overall, it was quite disappointing.
This morning at breakfast, I found a dead mosquito on my plate and requested a replacement. However, the plate was returned to me, and it appeared to be the same one, with a mosquito leg still on it (I didn’t manage to take a photo). I’ve included another photo showing a cockroach leg in the room, which reflects my concern about the overall cleanliness.
Service was also lacking. There was no proper introduction to the resort upon arrival. When we asked a staff member how to get to the beach, they simply nodded without giving any directions or confirming if access was allowed. We had to find our own way, which is not acceptable given the price point.
That said, the room itself was excellent, especially the décor and the bathroom. However, for the mangrove room, be prepared for a noticeable (and somewhat unpleasant) mangrove smell, which makes the balcony less enjoyable.
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Price per night fromPLN 336
Posted on Jan 27, 2025
Johana binti Johari
Room with sea view was absolutely perfect. The panoramic ocean view from our room were breathtaking, green, fresh. The staff went above and beyond to ensure our every need was met. Very calm pool to swim. Private beach access was ideal for relaxing vacation.
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Price per night fromPLN 192
Posted on Apr 28, 2026
Guest UserExceptional Hospitality That Made My Birthday Special
I recently had the pleasure of staying at Pullman Kuching Hotel, and it was truly a memorable experience. I chose to celebrate my birthday there, and the team went above and beyond to make it special.
A heartfelt thank you to I-Rene Saw, the Guest Experience Manager, and her wonderful team for their thoughtful arrangements. They beautifully decorated the room, surprised me with a birthday cake, and put us to a newly renovated room. These small yet meaningful gestures made a big difference and created a warm, celebratory atmosphere.
We thoroughly enjoyed our stay — the service was attentive, the room was comfortable and modern, and the overall experience exceeded our expectations. I highly recommend Pullman Kuching Hotel for anyone looking for a relaxing and memorable stay.
Thank you once again to I-Rene and the team for making my birthday so special!
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Price per night fromPLN 369
Posted on Jun 3, 2026
Anonymous UserThe environment is comfortable, clean, and well-maintained, with a pleasant scent throughout. One suggestion for improvement would be to provide shampoo and conditioner, as only body wash was available during my stay.
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Price per night fromPLN 178
Posted on Mar 27, 2026
Guest User
Room 235. The bedroom was comfortable and the bathroom was large. The room is close to the ironing room and water dispenser 👍🏼
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Price per night fromPLN 87
Posted on Jun 23, 2026
Guest UserNeed some maintenance to the shower area, bedside table, door lock, etc. The aircon in the reception lobby is dripping as well.
Overall, the windows in the room is thick enough to filter out the traffic sound. The dining area has good view. However the windows need cleaning from outside. Breakfast is basic but acceptable.
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Price per night fromPLN 127
Posted on May 6, 2026|Deluxe Hilltop Seaview Twin
BDSGHATDLA close to nature both jungle/mountain and sea front
Suitable for hiking in the santubong national park and take a breath over the beach after the hike
Staff were warm at heart in their service
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Price per night fromPLN 218