Name: L’Escape, a Luxury Collection Hotel, Seoul Myeongdong
Address: Seoul, South Korea
Rating: 9.2

Portugal

Olhos de Agua

Thailand

Bangkok

South Korea

Seoul

Singapore

Italy

Milan

Spain

Madrid

We were in Pine Cliffs for the second time and we felt the facility, the perfect access to the sea with the lift, the service on the beach as perfect.
The staff and service staff includes Shuttle - service make the stay very pleasant. The cleanliness is particularly highlighted.
The very well maintained facility is exciting. Our 3 room apartment, consisting of 3 bedrooms, 3 bathrooms, fully equipped kitchen, large living dining room and 3 large, furnished balconies was exclusively equipped. From our balconies we had a super view of the adjacent golf course and could watch the golfers very well during the game :).  

It was simply wonderful! It is undoubtedly the best resort hotel in Portugal, on all levels! I recommend it a thousand times

Very good resort, beautiful environment, rich breakfast, I want to go again if I have the opportunity

I chose this Sheraton for its convenient access to the airport the next day, and I had high expectations. The actual location is incredibly convenient, right in the city center, making it easy to get anywhere, and surrounded by various shopping malls. The room facilities and equipment are well-maintained, and the mattress is comfortable. Both the front desk and restaurant staff provided decent service. However, the issues arose with the housekeeping (HSKP) team. Firstly, the room hygiene was poor. There was a clearly visible, bent hair on the bottled drinking water (which had a leather sleeve) from the mini-bar!!!!!!! How did that even happen? What kind of cloth was used? Didn't anyone notice during the room check? I set that bottle of water aside, and when checking out, I provided feedback to the front desk. A GSM or GRO apologized and understood the situation. At that point, I had no demands, only feeling that the HSKP team needed to be more careful in the future. Later that afternoon, on my way back to the hotel to pick up my luggage, I realized I had forgotten a cheesecake in the fridge that I had bought earlier. I informed the front desk and waited a bit. A bellhop then brought it down to me. There was no explanation, apology, or any attempt to compensate for the customer experience. I also don't know where they found it, or if they had proactively discovered it before. By this point, my opinion of the service had already significantly deteriorated, though not enough for me to write a bad review. That was until I returned home and was unpacking, only to find a piece of clothing missing. I had washed it and hung it to dry in the hotel bathroom. Why didn't anyone proactively report a guest's forgotten item during the room check after I checked out? As a guest who had already complained twice, couldn't this have warranted some attention? The clothing wasn't valuable, but the string of errors was truly unacceptable. I was going to email about this, especially since the front desk said they would send the invoice to my email, but I haven't received any email to this day. Wow... honestly, it's unbelievable how many service flaws at this Sheraton were reflected in my experience. What a lucky person I am. As someone in the hotel industry, I believe that both standardized and personalized service should be given more importance in the current market environment. Of course, this time I also experienced firsthand the customer's journey from expectation to disappointment with a hotel. I've shared this case with my team, hoping we can all learn from it and do better.

Service was good.  At check in staff was able to extend my check out time to 1pm but unfortunately I got locked out by noon on that day.  So I had to go to front desk and enquire.  Front desk then provided me with a card so I can get into my room and check out by 1pm.  This was an inconvenience to me.  Aside from that the location of the hotel was great as it was quite central.  The hotel room given to me was spacious and big but I could not enjoy it much as was busy during the conference and only came to the room to sleep and rest.  The food at breakfast was ok but do need a bit of change as we had the same breakfast menu in the 4 days that I was there.

I've been to Seoul many times, and each time I've chosen good hotels, but I always felt there was a mismatch between the price and the amenities. This time, however, choosing this hotel finally gave me the feeling of staying in a luxury establishment. The service was excellent; everyone was polite and attentive. Because the weather was so cold, I didn't even want to go out, and the room service I ordered several times was delicious! Plus, the price was very reasonable for a five-star hotel. I highly recommend the steak jjajangmyeon and the galbi-jjim (braised short rib) rice! The hotel restaurant is incredibly difficult to book; I tried nearly a month in advance and still couldn't get a reservation, so those planning to go need to book much earlier.

pros : 
1. secret king room is quite big for seoul standard. the interior design is fun, red and black. motorized curtain. windows can be opened ( i need this feature , i cant stay in a room without ventilation ).
2. there is hoehyeon station subway line blue in front of the hotel, very convenient. 
3. gym is a bit small but sufficient for me, i can get free unli water bottle here
4. the smell of this hotel is amazing, loving it. just thinking of it makes me miss this hotel already.
5. the staffs here are very good looking ( k beauty is truly unbeatable ). both female and male staffs. i didnt really remember their name but i remember Ms. Daisy very yeoppoyo. one day i cant remember his name, one of the staff gave me 10 bottles of water. super nice. kamsahamnida. great attention to detail, they gave us notifications like BTS concert and weather forecast. 
6. on first night, the staff gave us sparkling water and chocolate, my daughter loving it. such a nice gesture. 
7. toiletries Byredo are so awesome, they looked expensive.
8. housekeeping staffs are super fast and efficient.

cons : 
1. shower pressure for hot water is slightly low, however for cold water is quite good. but for this weather, hot water is much needed.
2. they only provide plastic water bottle in this hotel, not too eco friendly.
3. toothbrush and toothpaste are not free here, you need to pay for it 3,300won.
4. the room lighting plan a bit too dim for me, if it can be brighten up, it would be perfect chef's kiss. the control for lighting with the knobs are a bit confusing at first, but i gotten use to it after couple of times trying

The Luxury Collection

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