Name: Hotel Indigo SHANGHAI HARBOUR CITY by IHG
Address: Shanghai, China
Rating: 9.6

United Kingdom

London

United States

New York

China

Shanghai

Suzhou

Zhuhai

Xiamen

The room was clean and tidy, equipped with disposable slippers and complimentary bottled water. Although the room faced the street, the soundproofing of the windows was excellent, so noise wasn't an issue. The front desk staff were very warm and attentive. However, the room wasn't cleaned on the first day. Breakfast was an English buffet, and the restaurant also offers a menu with a few complimentary hot dishes, which guests, especially first-timers, usually aren't aware of.

The room was small, but that's a common problem in major international cities, so it's not a big issue.

The hotel facilities were new, well-equipped, and the service was excellent. However, it's clear that training could be improved in some details of the streamlined service procedures. For example, when we were storing our luggage, a staff member at the front desk, who was probably an intern, suggested we take a photo of our luggage tag. This was thoughtful, but the wording was easily misunderstood (why take a photo when I already had the tag? They could have said, ”We suggest taking a photo in case it gets lost and the tag number is lost”). Also, I'm an IHG member, and the front desk clearly informed me that I could arrange a late check-out until 2 pm, but they still called at 11 am the next day to tell me it was time to check out. Although we didn't plan to check out late that day because we wanted to explore London a little more, this step was still confusing.

Overall, we were very satisfied with our stay. The hotel's location was excellent, very close to Westfield Shopping Centre, and the Central Underground provided convenient access to Oxford Street. It was also a quick walk to Hyde Park, and a taxi to the airport cost only £50, which is cheaper and faster than the city center. Therefore, I have no complaints about the facilities, location, or the enthusiasm of the service; it's just that the routine service details need some improvement in training.

Great location, right downstairs in Chinatown, so dining and shopping are incredibly convenient. The only minor issues are that there's no parking right in front of the hotel, and there's a step at the entrance which makes pulling luggage a bit tricky.

A charming hotel nestled the the throngs of a busy area and conveniently located near Paddington station. 
The double room I booked had all the amenities needed, shampoos, coffee maker and kettle, but it was absolutely tiny. 
With the double bed in the middle, there was no space even to open two suitcases on the floor, without tripping over them since they were the same width as the area remaining from the bed to the wall. 
I would recommend the hotel but check the size of the rooms, especially if there are two of you staying.

I booked a standard room, but was assigned a basement level. I later noticed a lot of reviews said basement levels. I don't know if this is discrimination or what. It's uncomfortable down there. Although there's a window, fresh air is trapped in the atrium, which is disgusting. There's also a bunch of trash in the atrium, which is disgusting. The basement hallway also has a smell that seems stuck and stuffy. I didn't go upstairs, so I don't know if there's any smell there. Every morning, I'm greeted by the stench, which ruins my fun. Oh, I did see a foreign guest staying in the basement level, but the price isn't cheap either. For 2,000+ a night, I'm not happy with the basement level!

Breakfast is cooked to order and is okay, but the sausages are terrible. There's no fresh vegetables in the buffet!

The wait staff are friendly and willing to chat. Overall, the service is quite good.

The location is good, close to the subway station, and convenient for Wimbledon.

The toiletries are comfortable and smell good, Indigo's global standard.

First of all, the hotel reception is really nice. Everyone is very warm and friendly. I feel full of love. The room is very large and clean, with a palace-style bed, I love it. Mineral water is available every day, and snacks are also free to eat, which is charged in other hotels... The location is even better, 3/5 minutes walk to Tower Bridge, double subway, and 8/9 minutes walk to Liverpool Street Station... Liverpool Street Station is convenient to major airports... In short, it is a very good experience, and a must-choose hotel next time you come to London

I enjoyed my stay here. The staff were really nice, especially Chrischel and Madison. The room was spacious enough for me.

I like how right the room was in the daytime. In the night, it was a bit dark, they could add some more lights. ￼Most days the room was really cleaned well but there were two days I found the same dirty pillow in my room. After I complained about it one night someone came in, cleaned my room right away. 

The location is a few minutes walk to Main Street. Usually it would be convenient, but there was some construction or something going on so we always had to take a shuttle to the train.

Their luggage storage service is really good.

The hotel's location is excellent. Turn right out of the hotel and you're at the Charging Bull; turn left and you're at the New York Stock Exchange. I chose the Hotel Indigo in New York because I had stayed at the same brand in Dali. While it wasn't as comfortable as the one in Dali, I was still very satisfied! 👍

This is a great hotel. While the facilities aren't top-notch, they absolutely meet the standards of a four-star establishment. If you're looking for an affordable star-rated hotel with well-maintained facilities, this is definitely your best bet. I only paid a little over 900 RMB per night when I booked.

Location is very central, staff nice enough and with service charge of $36 you can have a free breakfast ans a drink a day…but not if u are vegan!!

To be fair for the price range I was expecting something a bit more up class .

Facilities: OK
Health: OK
Environment: good, very close to the subway, very convenient to travel
Service: Good, people are nice and patient
Old-fashioned classic hotel. Very convenient nearby, small convenience stores, atm machines, breakfast shops are very close.

Excellent! I love Hotel Indigo, and if I recall correctly, this particular one used to cost over 2,000 [currency unit] per night. It's a good thing the economic downturn has made it more affordable for us. It's right by the Bund, but not on Nanjing East Road, offering a peaceful retreat amidst the bustling city. The view from the 30th-floor bar is unbeatable, making you feel like you're in New York. The breakfast service is also exceptional; the coffee made by the staff is fantastic—both invigorating and rich, and the waffles are absolutely divine, crispy with a not-too-sweet cream.

My stay at Hotel Indigo Shanghai Jing'an was absolutely perfect, exceeding all my expectations! The hotel's location is superb, right in the heart of Jing'an, next to a subway station, making travel incredibly convenient. The surrounding area boasts a mature commercial district, perfect for shopping and dining. The overall design masterfully blends Shanghainese charm with retro cinematic aesthetics. The green and gold lobby, adorned with film-themed art installations, creates an amazing ambiance – every photo op feels like a fashion shoot. The guest rooms are spacious and elegant, with thoughtful details everywhere: a Shikumen-inspired headboard and vintage-style lamps showcasing local cultural flair. The oversized round bathtub, smart bathroom fixtures, and comfortable bedding ensure ultimate relaxation. The service was incredibly attentive and thorough; Fanny and Lucky at the front desk were efficient and enthusiastic during check-in, and the turndown service was meticulous – every detail speaks to quality. The breakfast was rich and delicious, featuring both local Shanghainese specialties and exquisite cuisine. The heated pool and well-equipped gym added even more comfort to my stay. Combining beauty, style, and attentive service, this hotel is an excellent choice for business or leisure in Shanghai. It's already on my 'revisit' list!

Brought my parents to see the fireworks show, and the room had an excellent view. Our butler, Mina, contacted us in advance to ask about our estimated arrival time and any requests, so we were able to check in promptly upon arrival. The hotel's location is superb; Duoyun Bookstore is right across the street, and there are many dining options nearby. This stay was fantastic, thanks to our dedicated butler, Mina, who provided attentive service throughout. She was quick to respond to any needs, proactively informed us about various facilities and services, and paid attention to every detail, which made us feel incredibly welcome. We'll definitely choose to stay here again next time.

Indigo

Columbus

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