Name: Hotel Indigo SHANGHAI HARBOUR CITY by IHG
Address: Shanghai, China
Rating: 9.6

United Kingdom

London

United States

New York

China

Shanghai

Suzhou

Zhuhai

Xiamen

A brand new and spotless hotel! Staying here was one of the best decisions of our trip. The room was spacious and bright, and the cleanliness was outstanding! The staff were warm and friendly, and the location is excellent – very close to both the metro and bus stations, making it incredibly convenient for getting around. This will definitely be my go-to hotel next time I visit London!

The room was clean and tidy, equipped with disposable slippers and complimentary bottled water. Although the room faced the street, the soundproofing of the windows was excellent, so noise wasn't an issue. The front desk staff were very warm and attentive. However, the room wasn't cleaned on the first day. Breakfast was an English buffet, and the restaurant also offers a menu with a few complimentary hot dishes, which guests, especially first-timers, usually aren't aware of.

Great location, really close to Chinatown. It can get a bit noisy during the day because of the plaza downstairs, but it's fine at night, so you can get a good night's sleep. They also allow service dogs without an extra charge, and check-in was super quick.

A charming hotel nestled the the throngs of a busy area and conveniently located near Paddington station. 
The double room I booked had all the amenities needed, shampoos, coffee maker and kettle, but it was absolutely tiny. 
With the double bed in the middle, there was no space even to open two suitcases on the floor, without tripping over them since they were the same width as the area remaining from the bed to the wall. 
I would recommend the hotel but check the size of the rooms, especially if there are two of you staying.

The reception gave us two basement rooms, which smelt like sewage. Asked for a change of rooms, but was told the hotel was fully booked. In the morning, someone tried to break into my room at 7am. Thankfully, I put on the security chain before I slept. Apart from one staff at the morning breakfast, service attitude was poor.

First of all, the hotel reception is really nice. Everyone is very warm and friendly. I feel full of love. The room is very large and clean, with a palace-style bed, I love it. Mineral water is available every day, and snacks are also free to eat, which is charged in other hotels... The location is even better, 3/5 minutes walk to Tower Bridge, double subway, and 8/9 minutes walk to Liverpool Street Station... Liverpool Street Station is convenient to major airports... In short, it is a very good experience, and a must-choose hotel next time you come to London

Newly renovated hotel and in an awesome location. Near airport and flushing Chinatown right out the door. Room was clean but seems like the people was in a hurry and left the recycling/trash bins on the table, coffee maker all detached and the cushion of the chair lifted off. The reception was awesome and checking in was super fast. The only complaint I would have is the air conditioner was pretty loud. Overall a nice experience.

My wife, our 5-year-old son, and I recently spent 3 memorable nights at Hotel Indigo New York Downtown Wall Street during our family trip to New York City, and it proved to be the perfect home base for exploring the city’s iconic Financial District and beyond. Nestled at the corner of Wall and Water Streets, the hotel’s location is unbeatable—just steps from the New York Stock Exchange, a 5-minute walk to the Wall Street subway station, and within easy reach of attractions like the 9/11 Memorial, South Street Seaport, and Brooklyn Bridge, which were all engaging for our curious little one.
We booked a standard room with two queen beds, which was surprisingly spacious and comfortable for our small family of three. The room was impeccably clean, featuring modern decor that blends classic charm with contemporary style, hardwood floors, and large noise-canceling windows that kept the busy city sounds at bay—a lifesaver for our son, who needs a quiet space to rest after long days of sightseeing. The plush bedding ensured we all slept soundly, and the room was well-equipped with plenty of USB charging ports and free Wi-Fi, which kept our son entertained with his tablet during downtime. We also appreciated the daily housekeeping and complimentary bottled water, small touches that made our stay more convenient.
What impressed us most was how family-friendly the hotel was, even in the heart of the bustling Financial District. The staff was incredibly warm, patient, and attentive—they greeted our son by name after the first day and went out of their way to make him feel welcome. The lobby had a cozy lounge area with free Wi-Fi, where we could relax with our son before heading out, and there were convenient coffee stations for a quick pick-me-up in the morning. The hotel is also pet-friendly, though we didn’t bring our furry friend, it was nice to see the welcoming vibe extended to all families.
The hotel’s amenities were perfectly suited for our family trip. The 24-hour fitness center allowed my wife and I to squeeze in a quick workout while our son napped, and the concierge was extremely helpful—recommending family-friendly restaurants nearby and helping us plan our itinerary to avoid crowds at popular attractions like the One World Observatory, where we even got a 25% discount card through the hotel. We also loved exploring the surrounding neighborhood on foot, with cobblestone streets, historic buildings, and the charming Tin Building just a short walk away.
Overall, our stay at Hotel Indigo New York Downtown Wall Street was fantastic. The hotel’s prime location, comfortable and quiet rooms, thoughtful amenities, and warm, family-focused service made our New York City trip unforgettable. It’s the perfect choice for families traveling with young children who want to be in the heart of the action while still having a peaceful place to retreat. We highly recommend it and would definitely return on our next family trip to NYC.

Overall, this was a great stay. The hotel's location is super convenient, with easy access to transportation, making it simple to get around, dine, and shop. The front desk staff were very friendly and efficient during check-in, making the whole process smooth. The room was clean and tidy, the bedding was comfortable, and the soundproofing was better than expected, so I got a great night's sleep. The bathroom was well-maintained, with a stable hot water supply and a good range of toiletries.

The hotel's public areas are also very pleasant, looking quite new and featuring a stylish design. While the breakfast selection wasn't huge, it was sufficient and tasted good. I encountered a couple of minor issues during my stay, but the staff were quick to respond and very proactive in resolving them, which left a positive impression.

All in all, it offers great value for money, suitable for both business trips and leisure travel. If I return to this city, I would definitely consider staying here again and would recommend it to friends.

Location is very central, staff nice enough and with service charge of $36 you can have a free breakfast ans a drink a day…but not if u are vegan!!

To be fair for the price range I was expecting something a bit more up class .

Facilities: OK
Health: OK
Environment: good, very close to the subway, very convenient to travel
Service: Good, people are nice and patient
Old-fashioned classic hotel. Very convenient nearby, small convenience stores, atm machines, breakfast shops are very close.

I was pleasantly surprised with an upgrade to the Presidential Suite, which was incredibly spacious – perfect for a group of friends. The view was amazing, directly facing the 'Three Piece Suit' (Shanghai Tower, Shanghai World Financial Center, and Jin Mao Tower). I've stayed at this hotel many times before, and I always appreciate being able to see both the Bund and Lujiazui from here. Daisy at the front desk was also fantastic with her service and arrangements.

The hotel's location is excellent, very close to the subway station and Shanghai Railway Station, making getting around super convenient. The front desk staff, Chris and Joy, and the concierge team, Zion and Zachary, were incredibly welcoming and helpful. The room facilities were complete, and their response time was lightning fast – truly a perfect score! I'll definitely choose this hotel again next time I'm in Shanghai. The experience was fantastic!

We loved it so much, we stayed here twice in half a month! We originally booked a Deluxe Balcony King Room, but the staff upgraded us to a Luxury Lake View King Room. Stepping out onto the balcony, you're greeted with a stunning view of Dishui Lake. The bedding was incredibly comfortable too. This trip was all about relaxation, so we pretty much just ate and slept – even better than at home, haha! And the breakfast – I'm used to most hotel breakfasts ending by 10:30 AM, but Indigo's goes until 12:30 PM, which is perfect for late risers like us. The staff even gave us complimentary breakfast for both days, which was a wonderful surprise! And here's a small detail: I hadn't mentioned it was my birthday, but the staff noticed it from my previous booking information and beautifully decorated the room with birthday wishes. The moment I opened the door, it felt so special – I even thought I'd walked into the wrong room for a second, haha! We'll definitely be coming back to this hotel again and again.

Indigo

Columbus

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