Name: Hotel Indigo SHANGHAI HARBOUR CITY by IHG
Address: Shanghai, China
Rating: 9.5

United Kingdom

London

United States

New York

China

Shanghai

Suzhou

Zhuhai

Xiamen

The hotel was very clean and quiet. The 'Zhenxuan' room was a good size, the bathroom was spotless and well-designed, and the sink was even suitable for washing clothes. Finding a good value hotel in central London is incredibly difficult, so I was really pleased to discover this place. It's close to the tube station, has a supermarket nearby, and is located in a lovely residential area. I stayed here for a few days of sightseeing and ended up extending my stay.

This was our last night in the UK, and our group booked one king room and two twin rooms. Finding hotels with twin rooms in Europe can be a challenge, so we appreciated that. This chain hotel has a modern design, is very clean, tidy, and quiet. The rooms come with a Nespresso machine, complimentary bottled water, a kettle, and a tea bar, along with thin disposable slippers. The room size isn't small by European standards, and the bathroom is quite spacious with a walk-in shower. The bed and bedding were also comfortable. The breakfast service was good, a semi-buffet with an à la carte option. While the variety wasn't extensive, it was generally sufficient. A unique touch was the room numbers, which were designed as clock faces with the hands indicating the room number. We checked in on a Friday, and the lobby offered complimentary champagne and fruit drinks. There's a bus stop right across the street from the hotel, making it very convenient to get to places like the British Museum and St. Paul's Cathedral.

Dear Indigo London Chinatown Management / Trip.com Support,

My name is Brian, and I am writing to formally raise a serious complaint regarding the conduct of your Receptionist, Sabrine, during my recent stay.

I want to be clear that I genuinely enjoyed the hotel itself. I stayed for two nights after my arrival and was fully planning to return next week for an additional week-long stay. However, because of this incident and the way it was handled, I have decided not to proceed with any further bookings.

On the morning of checkout, Receptionist, Sabrine, came to my door at 11:00 AM and mentioned a £40 late checkout charge. I clearly told her she could come in to explain properly, but she did not. Instead, she expected me to simply accept and understand this charge without clear communication.

At no point was the £40 late checkout fee clearly explained to me in advance. Guests should never be confronted with additional charges without transparent explanation either prior to their stay or clearly and professionally at the time. Neither occurred in this situation.

Additionally, I was informed that there was no luggage storage space available. However, when I checked personally, there appeared to be available space. The explanation provided was inconsistent and did not demonstrate a genuine willingness to assist.

This situation reflects a serious failure in customer service standards. Clear communication, transparency, and professionalism are fundamental expectations in hospitality. As a direct result of this experience, the hotel has lost a returning guest who was prepared to extend his stay significantly.

I expect this matter to be reviewed seriously and addressed appropriately.

Sincerely,  
Brian

Very close to Paddington train station with lots of bars and restaurants nearby. The hotel was nice, staff very friendly, and the breakfast was good.

We booked two rooms from July 16-20 and 18-20, 2026. On the evening of the 17th-18th, when we returned to the hotel, our rooms hadn't been cleaned. On the 19th, before heading out, I informed the male receptionist with silver hair to please clean our rooms. He replied that he couldn't and would only be able to do it after 4 PM. On check-out day, I forgot my tablet and power bank at the hotel. I called back, and the same male staff member said he would check for me and asked me to call back in 10 minutes. While I was on the train heading back to the hotel, I tried calling again, but no one answered. When I arrived at the hotel, there was no one at the counter. I went to the kitchen to ask them to call a receptionist. The silver-haired male staff member then told me he had checked and there was nothing in the room I had just checked out of, and then he walked away. Later, a female receptionist with black hair came out after checking in another guest. I explained the situation to her, and she called to inquire for me. She said the person on the line reported there was nothing. I then showed her that I had tracked it, and it was still at the hotel. I intended to file a police report if I didn't get it back. The female staff then told the person on the line that the customer had shown proof that the tablet was still at the hotel. After that, I finally received my tablet and power bank back. Hotel staff should be service-minded and honest.

First of all, the hotel reception is really nice. Everyone is very warm and friendly. I feel full of love. The room is very large and clean, with a palace-style bed, I love it. Mineral water is available every day, and snacks are also free to eat, which is charged in other hotels... The location is even better, 3/5 minutes walk to Tower Bridge, double subway, and 8/9 minutes walk to Liverpool Street Station... Liverpool Street Station is convenient to major airports... In short, it is a very good experience, and a must-choose hotel next time you come to London

Fantastic! Super clean and the view is pretty good too. The entrance on the ground floor was a bit small and under renovation. There was one overweight Asian woman at the front desk who had a terrible attitude, acting like she looked down on Chinese people and favored foreigners. The hotel itself is great though! All the other front desk staff were excellent!

Conveniently located near Wall Street with easy subway access. There's a great Danish healthy fast food restaurant nearby called Joe and the Juice, definitely worth checking out. You'll also find a pizza place, street-side taco trucks, and ice cream trucks. The hotel is very clean and has good soundproofing. Like most hotels, there's no hot water in the room, but the lobby offers refreshing lemonade and luggage storage, which is a nice touch.

The location is fantastic! It's super close to the Statue of Liberty ferry terminal, One World Trade Center, the 9/11 Memorial, and Wall Street – all within easy walking distance. However, the soundproofing in the neighborhood is really poor. The subway runs right beneath the building, and everything in the room vibrates when it passes by, so you pretty much have to sleep with earplugs in. On the bright side, the room has tea and coffee, and they clean the room and restock supplies daily.

The location is convenient, the surrounding restaurants are also very convenient, and the hygiene is average

This is the second time our family stayed in this hotel, probably the best choice in Lower East. The hotel manager Milta is really kind and helpful. The cleaning lady Nancy is also very kind and treated our family with extra care. The club and the roof top lounge is also a nice place to hang out and do some work in the morning, and have a drink and spend an evening with friends at night. I'd highly recommend this hotel to anyone visiting New York.

Every year, we celebrate our wedding anniversary by staying at the Hotel Indigo. We love the atmosphere here, and it's so convenient for getting around. Each time we've visited, we've received a complimentary room upgrade, and the river view from the room is absolutely stunning. My old home was just across the street, so I used to frequent this place for afternoon tea and steak at Char. That's why I have such a soft spot for it!

Hotel Indigo is my go-to hotel whenever I'm in Shanghai; I've stayed here many times. It has a unique and stylish design, and the rooms are clean and airy with well-maintained facilities. The service is consistently excellent, with prompt responses and smooth check-in/check-out processes. The hotel environment is quiet and comfortable, perfect for relaxation. My experience over the years has always been consistently reliable, and I've never been disappointed. I highly recommend it as always, and I'll definitely choose this hotel again next time.

✅ Pros

1.  **Excellent Location**: Right across the road from the Dishui Lake环湖 trail, and the Duoyun Bookstore Dishui Lake branch is very close. It's also a short drive to the Shanghai Astronomy Museum, Maritime Museum, and Yaoxue Ice and Snow World. The lake view balcony rooms offer a prime viewing spot for Dishui Lake's Saturday fireworks display; you can watch the fireworks directly from your balcony without battling the crowds by the lake.
2.  **Modern Facilities & High-End Amenities**: The hotel is relatively new, with most rooms around 40sqm. They feature King Koil mattresses, Dyson hairdryers, smart toilets, Nespresso coffee machines, JBL speakers, and a standard mini-bar. The decor follows an ocean/Dishui Lake theme, with wave and water elements creating a strong ambiance and great photo opportunities. The popular heated indoor pool, with its starry sky design, is a must-visit for many.
3.  **Excellent Dining**: Breakfast is served from 7:00 AM to 12:30 PM, perfect for a relaxed holiday. There's a wide variety of food, including local lake fresh ingredients. The main restaurant is called ”Chao,” and there's also the ”Xi Neighbor Bar” for an evening drink.
4.  **Reputable Service**: The staff are enthusiastic, and you can get in touch with them before check-in. IHG members often receive room upgrades, and even on holidays, they strive to ensure good service, sometimes offering small surprises for birthdays. Free parking is available, complete with charging stations.
5.  **Diverse Room Types**: From basic lake view balcony rooms and suites to ocean-themed family rooms, there's something suitable for couples and families with children.

⚠️ Cons

1.  **Small Breakfast Restaurant**: On weekends/holidays when the hotel is full, you might have to queue for breakfast, and seating can be tight during peak hours.
2.  **Lake View Room Visibility**: Lake view rooms are divided into blocks. Some rooms in Block A have their views obstructed by Block B. When booking, it's recommended to request a lake view balcony room in Block B.
3.  **Noise Issues in Some Rooms**: Soundproofing in some individual rooms is not great, and rooms facing the road may experience traffic noise. Room rates increase significantly on holidays, with a very high premium on fireworks days.
4.  **Far from Shanghai City Center**: It's about a 1.5-hour drive from the city center, making it ideal for a one-night short getaway but not suitable for a day trip.

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