Name: Hotel Indigo SHANGHAI HARBOUR CITY by IHG
Address: Shanghai, China
Rating: 9.6

United Kingdom

London

United States

New York

China

Shanghai

Suzhou

Zhuhai

Xiamen

This is the best hotel I've stayed at in London, and I've visited many times! This hotel just opened in 2026, and I boldly booked it because I'd previously stayed at another hotel from the same brand in Hangzhou. The hotel environment is exceptionally good – it's only about a 5-minute walk to a subway station, and there's a huge shopping mall and supermarket nearby! All sorts of restaurants are also available!

The room was super clean and comfortable! I highly recommend it! Even if you want to visit major attractions, it's only a few subway stops away!

All the front desk staff were young, vibrant, and very friendly! Since my flight was at 6 or 7 PM, I asked if I could have a late check-out. The hotel staff kindly extended my check-out until 2 PM, and my children and I had a wonderful stay here!

I will definitely stay here again next time I'm in London!

Facilities: The room was great, with a Nespresso machine, definitely a four-star standard.
Hygiene: Excellent. It's rare to have daily housekeeping; many hotels in London only clean every few days. 
Environment: It's about a ten-minute walk to the nearest tube station, but there's a bus stop nearby which is very convenient for getting to places like the British Museum and St Paul's Cathedral. There are also plenty of restaurants in the vicinity, including a famous English breakfast spot, and supermarkets too.
Service: Standard hotel service, but the breakfast restaurant service was particularly good. Breakfast is semi-buffet style – yogurt, bread, etc., are self-service, while tea, coffee, and one hot dish are ordered from the menu. You ask the staff for the menu and each person can order one hot dish. The breakfast was delicious.

Great location, really close to Chinatown. It can get a bit noisy during the day because of the plaza downstairs, but it's fine at night, so you can get a good night's sleep. They also allow service dogs without an extra charge, and check-in was super quick.

The room was very spacious, and it's not far from the train station, Hyde Park, and Kensington Gardens. There are plenty of restaurants downstairs, and a shopping mall and supermarket are also very close by, making shopping and dining incredibly convenient.

The location is very convenient, close to Earl's Palace subway station! However, I specifically booked a room with a window, but due to the lack of available rooms upon check-in, I was given a windowless room on the basement level. This was very unsatisfactory, as windows cannot be opened on the basement level, so the ventilation system had to be on, resulting in significant noise. The breakfast was acceptable, with a variety of English breakfast options.

Ctrip handled the room type issue promptly, and I was satisfied with their service.

The hotel room is very small, much smaller than the photo. The room is on the fifth floor. The elevator is broken. You have to sit on the fourth floor and walk up. The hotel has no chef at noon and evening. The restaurant directly buys food from the Chinese restaurant next to it. Add 20% service fee, lightning protection

Newly renovated hotel and in an awesome location. Near airport and flushing Chinatown right out the door. Room was clean but seems like the people was in a hurry and left the recycling/trash bins on the table, coffee maker all detached and the cushion of the chair lifted off. The reception was awesome and checking in was super fast. The only complaint I would have is the air conditioner was pretty loud. Overall a nice experience.

My wife, our 5-year-old son, and I recently spent 3 memorable nights at Hotel Indigo New York Downtown Wall Street during our family trip to New York City, and it proved to be the perfect home base for exploring the city’s iconic Financial District and beyond. Nestled at the corner of Wall and Water Streets, the hotel’s location is unbeatable—just steps from the New York Stock Exchange, a 5-minute walk to the Wall Street subway station, and within easy reach of attractions like the 9/11 Memorial, South Street Seaport, and Brooklyn Bridge, which were all engaging for our curious little one.
We booked a standard room with two queen beds, which was surprisingly spacious and comfortable for our small family of three. The room was impeccably clean, featuring modern decor that blends classic charm with contemporary style, hardwood floors, and large noise-canceling windows that kept the busy city sounds at bay—a lifesaver for our son, who needs a quiet space to rest after long days of sightseeing. The plush bedding ensured we all slept soundly, and the room was well-equipped with plenty of USB charging ports and free Wi-Fi, which kept our son entertained with his tablet during downtime. We also appreciated the daily housekeeping and complimentary bottled water, small touches that made our stay more convenient.
What impressed us most was how family-friendly the hotel was, even in the heart of the bustling Financial District. The staff was incredibly warm, patient, and attentive—they greeted our son by name after the first day and went out of their way to make him feel welcome. The lobby had a cozy lounge area with free Wi-Fi, where we could relax with our son before heading out, and there were convenient coffee stations for a quick pick-me-up in the morning. The hotel is also pet-friendly, though we didn’t bring our furry friend, it was nice to see the welcoming vibe extended to all families.
The hotel’s amenities were perfectly suited for our family trip. The 24-hour fitness center allowed my wife and I to squeeze in a quick workout while our son napped, and the concierge was extremely helpful—recommending family-friendly restaurants nearby and helping us plan our itinerary to avoid crowds at popular attractions like the One World Observatory, where we even got a 25% discount card through the hotel. We also loved exploring the surrounding neighborhood on foot, with cobblestone streets, historic buildings, and the charming Tin Building just a short walk away.
Overall, our stay at Hotel Indigo New York Downtown Wall Street was fantastic. The hotel’s prime location, comfortable and quiet rooms, thoughtful amenities, and warm, family-focused service made our New York City trip unforgettable. It’s the perfect choice for families traveling with young children who want to be in the heart of the action while still having a peaceful place to retreat. We highly recommend it and would definitely return on our next family trip to NYC.

Room was small, did not provide water bottles had to go down to the concierge to refill or buy from whole foods-7-11. Our Tv broke down half way but luckily the hotel managed to fix it within a few hours. 

To boil hot water had to go down to the concierge to do so. No amenities were provided. It is just a place to sleep.

For the price was not worth it. I accidentally booked 8 nights which the hotel refused to cancel without giving a reason why. Bear in mind after booking I immediately contacted the hotel to mention this typo but they refused to correct it. Luckily trip.com managed to come through to reimburse me a little for the losses.

Overall will not stay again. There are better hotels for the same prices. Only selling point was location was good.

Location is very central, staff nice enough and with service charge of $36 you can have a free breakfast ans a drink a day…but not if u are vegan!!

To be fair for the price range I was expecting something a bit more up class .

Facilities: OK
Health: OK
Environment: good, very close to the subway, very convenient to travel
Service: Good, people are nice and patient
Old-fashioned classic hotel. Very convenient nearby, small convenience stores, atm machines, breakfast shops are very close.

My stay at Hotel Indigo on the Bund was absolutely perfect! The unbeatable river view from the front row was incredible. The room design was full of old Shanghai charm, with exquisite details. The location is excellent, making it super convenient for getting around and exploring the food scene. The service was warm and attentive, and the night view from the rooftop terrace was absolutely stunning. The hotel was spotless and very clean, and the bed was incredibly comfortable. This is definitely my top choice for accommodation when visiting Shanghai. Highly recommend!

Just got back from overseas and spontaneously chose this hotel. My overall stay experience was comparable to some of the luxury hotels on the Bund. From the moment I got out of the car until check-in, a bellboy helped me with my luggage and escorted me to my room. The room amenities were also excellent; it's one of the few hotels where the minibar actually includes complimentary drinks. The 60m² room is far more spacious than many other hotels in the same price range. Paying around 1000 RMB for this level of service and room experience was definitely worth it. Although there was a minor cleanliness issue in the room, I reported it to the front desk, not as a complaint but just as a heads-up, and they were proactive in their response and compensation. I'll definitely rebook when I visit Shanghai again.

It's been over ten years since I last visited Dishui Lake. This year, my birthday happened to fall on a weekend, so I decided to stay at the Indigo Shanghai Dishui Lake in a Deluxe Lake View Room, and the experience far exceeded my expectations. The room directly faces Dishui Lake, offering an expansive, unobstructed view. In the evening, I could enjoy the entire drone show and the spectacular fireworks display right from my balcony, completely avoiding the crowds downstairs.

For dinner, I booked the buffet downstairs. When I mentioned it was my birthday, the staff thoughtfully brought out a bowl of birthday noodles, which was a heartwarming touch. The biggest bonus was that breakfast is served until 12:30 PM, which is perfectly tailored for a vacation – they truly understand the needs of late risers!

The hotel is right across from Dishui Lake, so after breakfast, you can grab a shared bike across the road and cycle around the lake, enjoying the blue skies, white clouds, picturesque lake views, and the sculptures hidden in the green spaces. If you're looking for a place to relax and enjoy the scenery, a lake view room is definitely worth trying.

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