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Posted on Dec 5, 2023|Executive King Room Non Smoking
O.N.A
The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town.
We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay.
We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later.
The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this.
Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained.
Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.
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Price per night fromPHP 23,713
Posted on Mar 5, 2026
Сахайаана
Overall, it's a decent hotel. My room didn't have an iron or a closet. There's no microwave available for use. It's perfectly fine for a 1-2 day stay, but I wouldn't recommend it for longer. Housekeeping was daily, which was great 👍🏻. Breakfast was a buffet with a good variety.
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Price per night fromPHP 3,685
Posted on May 1, 2026|Standard Room With Double Bed-Non-Smoking
Guest UserThe hotel's location is good; there's a clothes market nearby, and it's a 7-minute walk to the colorful houses. The airport is 25 minutes away. The room is clean and includes a hairdryer, fridge, water, shampoo, and soap. A kettle and iron are available on the floor. The linens are good, but the bed is a bit small for two people. Breakfast is ordinary, not luxurious, but you won't go hungry, and the coffee is good. The price is decent. We only stayed one night, and everything was perfectly fine. If you go to the very top of the hotel, there's a view of Table Mountain, and there's a very simple gym.
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Price per night fromPHP 5,429
Posted on Feb 4, 2026
Guest User
I stayed here for one night as I was transiting Cape Town with a flight the following morning. The check-in experience was pretty quick and seamless, as my booking was pre-paid.
I stayed here being fully aware of the carbon-neutral moto. The hotel appeared clean and tidy. The free shuttle from the airport was trouble-free. The directions to the pick-up was simple to follow. The pick-up was on time, and it was a very short ride to the hotel - literally a matter of minutes.
The room I was allocated - 233 - was spacious and clean. However, I was surprised by the bizarre layout, especially with the way the shower and bedroom is almost open plan - only a screen separate the two areas. The toilet is separated by a door, though. Other than that, I had no major issues with the room. The bed was large and comfortable, my sleep was not disturbed and it was generally a positive short stay. The shower worked fine, it took a little getting use to the water-saving feature in the sink tap. The toilet flush may have a malfunction, because it would stay stuck when pressed, and required tapping for the button to return from a pressed state.
I felt safe during my stay, and was reassured by the security procedures in place when booking an Uber - drivers are asked to scan their driving licence at the gate when entering the grounds. The drive to the V&A Waterfront was about 25-30 minutes.
I had a late lunch at the hotel restaurant - Nuovo. The menu was okay, but not spectacular. I visited the restaurant when it was relatively quiet with diners. However, I found staff were not particularly attentive. It took a while before someone approached me and provided a menu. The vegan burger I order was nice, even if it looked a bit dry. It was the only chargeable thing I incurred, which I put on the room (250 ZAR to pay on check-out).
The breakfast is a decent buffet of hot and cold food, plus live omelette bar. There’s also pancake making facilities, automatic coffee machines and more.
On check-out, to my surprise, I was informed of bills totally 600 ZAR. I explained that I only had one meal at 250 ZAR, which the reception staff accepted. However, a few days later, I received emails claiming that I had an unpaid bill for 350 ZAR, which I had to explain again in my response (I did not receive further contact after that). I think this was a case of staff incorrectly reading a room number when processing, or a guest deliberately giving the wrong room number.
I caught the shuttle back to the airport after checking out, again trouble-free. All-in-all, a very good airport hotel, and one I could easily recommend to others.
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Price per night fromPHP 8,554
Posted on Dec 28, 2025|Classic King Room
Anonymous User
Room: spacious, clean and comfortable. Our room was on the highest floor and it was quiet. If you’re traveling with an elderly, just be cautious as the shower floor is extremely slippery. One downside is that water pressure and temperature is not very stable.
Location: situated in the heart of CBD, it’s a fairly safe area. Parking available for hotel guests and shuttle available to V&A Waterfront
Staff: Front desk and lobby staff are friendly and welcoming. Security at the hotel and parking were also very friendly and helpful. Most staff at the restaurant were not as friendly (most but still a few staff was friendly and helpful and provided great service)
Staff often forget guests’ drink orders as 2 days in a row, we did not get our tea during breakfast. I also ordered a cappuccino while waiting in front or the coffee machine however I was forgotten as well. I was better off making my own coffee.
Breakfast: They served standard American style breakfast with selection of fruits, pastries and salads. Their hashbrowns were my favourites! If only the food can be a little different everyday, we stayed there for 4 days and had the same food everyday.
Overall, we enjoyed our stay room but restaurant staffs’ service and attitude can be improved.
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Price per night fromPHP 9,757
Posted on Jan 11, 2026
Guest User
Excellent location first of all, the room is nice, clean and modern. Washing machine is a bonus and detergent provided. I’ve stayed many times and would recommend ✌️
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Price per night fromPHP 4,953
Posted on May 2, 2026|Superior Room
Guest UserThis is not my first time visiting this place but this time I don’t want to lie I was very disappointed.
I got charged 200 rand cause my pillow had oil(hair oil) I have braids on and additional to that they said there was blood on the sheets which was so weird cause I did not bleed
Mind you this blood was only mentions after I told them that I will come back tomorrow cause paying 200 Rand for small smudges of oil on the pillow cash didn’t make sense then the receptionist went on to say we saw blood
Then they said there was food sauces as well ..I mean I’m staying there and I was here for 2 nights ain’t no way am I going to leave the place spotless
But the receptionist was just being rude which was unnecessary
Like I said this wasn’t the first time coming here
I always come and never have I ever gone through this even after staying for more days with friends
I just think it’s drama to charge me for oil on my pillow cause I slept on it it’s bound to happen a
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Price per night fromPHP 2,267
Posted on Oct 5, 2025
Guest User
The room was not bad, the breakfast was too unpalatable, I was anxious to collect the plate every day, I didn’t ask for coffee or not, I beckoned for a long time. The waiter chatted there.
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Price per night fromPHP 9,804
Posted on Jul 11, 2025
Jason2023
Pros
Great location - a short drive to the waterfront and close to Table Mountain, Lions Head and the Botanical Garden where Uber will get you there quickly and for a good price.
Staff were very good
Breakfast was cooked very well and with good quality ingredients and a varied selection. It would be better if they had soft bread rather than the heavier one provided (althouh this could be a more European variety i havent come across before).
The room was homely, as is the whole building (a bit of a British Grade 2 listed building kind of feel).
Nice views over capetown in some rooms and a mountain view from the back.
Room has heating and air con for all seasons.
Cons
As mentioned in a previous review, the room is quite dusty so if you are messing around with plugs behind the bed or tv, it's a challenge not to breathe in the dust.
I think this could be a SA thing rather than the hotel itself but they only provide 1.5l of water which for a week is not enough, even for a solo traveller. You have to pay for any more. I have never come across this in 25 years of travel across 35 countries but again, i know there is a water issue in SA sometimes and I believe the tap water is drinkable (although I wouldn't attempt this as a tourist).
Bathroom towels not replaced - just left to dry which doesn't work particularly well in winter.
The photo of the hotel being near blue water is a little deceptive - obviously it is not near a beach and they don't suggest so but the body of water across the road is a water storage facility (currently empty) so don't expect tropical views. Having said that, if you get a city view room, the sunrise is right in front of you and a perfect time lapse opportunity as the scenery changes dramatically during the sunrise. Stunning experience.
Overall, I would stay again and recommend the hotel which is in a quiet location.
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Price per night fromPHP 6,045
Posted on Nov 26, 2025
KZYYY
This was my second stay, and the staff were very friendly. It's conveniently located for shopping, but the bar nearby was quite noisy at night. There was a large shared refrigerator in the kitchen, which was convenient.
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Price per night fromPHP 840