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Posted on Apr 1, 2026
YoioY
Came here with a friend and overall had a good experience. The staff were very friendly.
However, the location was a bit hard to find. Even though it's right next to the train station, it's not very obvious. We couldn't find it at first. Later, when we ordered food delivery, the delivery person circled downstairs for over ten minutes trying to find it, and I eventually had to go out in the rain to meet him 😂
The room was quite small, like a renovated budget hotel, but it had all the necessary amenities. For the price, I was generally quite satisfied. Our window faced the train tracks, but it wasn't too noisy.
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Price per night fromVND 1,589,677
Posted on May 21, 2026
Guest User
The room was average with no ceiling lights but both double beds were comfortable.
The bathroom has a bathtub and it’s a pretty high climb for an average height person to take a shower. Plus the floor always got super wet because of the shower water. The shower was also broken so there was more water leaking behind the shower than on the person bathing. There are no face towel hangers and the heated towel hanging rod was not heated at all.
The buffet had the exact same things everyday, including the cut fruits 🫣
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Price per night fromVND 2,351,478
Posted on May 31, 2025|Superior King Room
Guest UserGreat location to the city centre, car park at hotel with 55 spaces and at a rate of £25 per night, very secure and well lit. Staff very friendly and available 24 hours a day. We had a free upgrade to a Kings Superior Suite which was a very spacious room, although the bathroom was quite small compared to the room size, non the less was a nice touch and discount coupons in with our key card for 10% off food and drinks and four vouchers for free coffees, which also was a nice touch. Will definitely stay here again.
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Price per night fromVND 2,028,878
Posted on Jul 23, 2025
Guest User
Loved your hotel. We had a fantastic king room with sea views & the bed was very comfortable. Didn’t have the evening meal there but loved the breakfast, it was the best we’ve ever had. Location was superb.
Regards
Kathleen Rhiannon & Douglas Spence💃🏴🕺🏴
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Price per night fromVND 3,117,166
Posted on May 9, 2025
Guest User
I really enjoyed my stay overall. The location was fantastic—on a beautiful street—and the hotel building itself is stunning. When I arrived, I was warmly welcomed by a very kind Italian gentleman, which gave me a great first impression. My room, though located in a separate area, was clean, modern, and nicely decorated. Everything looked fresh and well thought out.
However, I was disappointed to find visible stains on the bed sheets. While I believe they had been washed, the stains hadn’t come out and the sheets were still used, which didn’t match the high standard the rest of the hotel presented. I think they should have replaced them.
Another minor inconvenience was the bathroom light, which was automatic and triggered the extractor fan. This meant that even during the night, using the bathroom caused the noisy fan to stay on for a while, which could’ve been avoided with a manual light switch, in my opinion.
Despite these issues, the stay was mostly very positive, but I can’t give a full five stars because of the sheets. Hopefully this can be improved for future guests.
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Price per night fromVND 2,040,539
Posted on Apr 26, 2026
Guest UserThe bed was very comfortable, and the location is right on the liveliest street. While the location is convenient, it’s also quite noisy—there were people drinking and partying downstairs late into the night. Early in the morning, you can hear the sound of bottles being cleared from the street.
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Price per night fromVND 2,188,235
Posted on Apr 14, 2026
Guest User
Our room door was open when we arrived and the bathroom hadn't been cleaned. Rang up and everything was resolved very quickly. Had some extras because of the inconvenience.
The room was very quiet so had a very good night's sleep both nights.
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Price per night fromVND 2,324,271
Posted on Feb 28, 2026
AsTaN FeRnAnDeS
The stay was really good overall the room was clean, comfortable, and everything went smoothly. The staff were friendly and helpful, which made the experience even better.
However, I was a bit disappointed that I had to pay £16 for parking for the whole day. It would have been nice if parking was included in the stay or at least offered at a reduced rate for guests.
Apart from that, everything else was great and I enjoyed my stay
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Price per night fromVND 2,246,536
Posted on Oct 29, 2023
Guest User
I’m so glad we decided to stay at The Coal Exchange Hotel in Cardiff. I’d been given the very important job of finding a place to stay overnight for my friend’s special birthday. I didn’t really know where to start, so I compared prices of hotels in the area. I was surprised to find that the ‘budget’ hotels Premier Inn and Travelodge were no cheaper than The Coal Exchange for the given dates! I had a look at the photos and reviews and it looked perfect for a special occasion. It was steeped in history with the interior design staying true to the period in which it was built. Originally, as there were five of us, I had booked the sextuplet room. It looked amazing and we were all really excited about staying there. Unfortunately though, due to maintenance work being carried out on that part of the building, we had to change our plans to three double rooms right next to each other. The rooms were beautiful. Floor to ceiling double windows, opulent wallpaper, ornate period furniture and a lovely comfortable centrepiece bed.
The bathrooms had gorgeous jacuzzi baths and stone basins.
The following morning we had a delicious breakfast in Culley’s Restaurant situated inside the Coal Exchange.
The staff here are very friendly and go out of their way to ensure you have the best stay.
Can’t wait to go back.
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Price per night fromVND 1,585,790
Posted on Jan 15, 2025
BethSaidSmile
It is a good hotel, good size swimming pool & have both steam room and sauna, however, been twice now on weekdays and both times very busy.
Mainly self check-ins which loses the personal touch I feel and not too happy charged extra for parking giving the location of the hotel.
Great service in the restaurant.
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Price per night fromVND 1,892,843