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Posted on Feb 19, 2025
Great A
This is a crown jewel in UK! Boutique hotel with fantastic service and hospitality. So friendly and world top notch professional service that only another 5-star hotel in Kensington London can compared to (in other words, other 5-star hotels can’t even reach such high standard). I got butler service. Front desk Hannah is very friendly and helpful with sweet smiles. Greeted by GM and was guided to see some suites. Breakfast is gorgeous. Suite is clean with top brand kitchen facility. You can’t find a better 5-star hotel at this room rate. I’ll definitely come to stay here again and again.
Thanks so much for your great service!
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Price per night fromS$ 254
Posted on Aug 9, 2026|Standard double Room
Anonymous UserThe hotel's soundproofing is excellent and the facilities are good, which I'm very satisfied with. It's probably the best soundproofed hotel I've stayed in so far. The location is decent; it takes about 12 minutes to walk to City Hall. What I was most satisfied with was the hotel restaurant's soup, which was rich and delicious every day. However, the service was quite disappointing. Some front desk staff treated me differently, though most were okay. Perhaps it was because there were no Chinese guests present that I experienced some differential treatment. There were a few hiccups right after check-in. As a solo female traveler, for safety reasons, I requested not to have a room at the end of a hallway. Front desk staff #1 told me only high-floor end rooms were available. After going up, I found the room was on the 7th floor directly facing the elevator. I then asked front desk staff #1 to change rooms, and she then said there was an empty room on the 6th floor. Upon entering, I discovered the window glass was cracked, with a large crack. Feeling unsafe, I requested another change and went downstairs to find front desk staff #2. Front desk staff #2 had a very good attitude and apologized, promising to find me a room with an intact window. At this point, front desk staff #1 impatiently said that she had already changed my room three times and I was still not satisfied. She said she would handle it and then had a private conversation in the local language. Afterwards, front desk staff #2 gave me a cold stare. I argued that I was only asking for changes because they hadn't given me a satisfactory room. Front desk staff #1 then gave me a low-floor room that was very noisy and close to the driveway. I was very angry at this point; 3300 for two nights, I shouldn't have to endure such discomfort. The front desk staff explained that most of the hotel's rear-facing windows had cracked due to a fire downstairs half a month ago. Front desk staff #1 said that due to an Irish music festival, the hotel was fully booked that day. I asked if I could change rooms early the next morning at 7 AM. Front desk staff #1 said no, as they weren't sure if there would be new bookings that day. I found this strange, because even if there were new bookings, those guests would only check in after 1 PM, so a morning change should definitely be possible. After my strong insistence, front desk staff #1 found the room next to the one with the cracked glass on the 6th floor, and her attitude suddenly improved significantly. I just found it a bit odd, meaning that this room was also empty before she gave me the cracked glass room. I also suggested to them beforehand that they should ideally create a list of rooms with cracked windows and inform guests in advance during check-in to avoid unpleasant surprises. From then on, front desk staff #1's attitude towards me was excellent. She even proactively gave me a new room card and helped me store my belongings. However, on the first night of my stay, having not slept the night before, I was extremely tired and fell asleep at 9:00 PM. 15 minutes later, housekeeping knocked on my door, waking me up, saying they were delivering water. I opened the door to find no one there. I then contacted front desk staff #2 to ask what happened. Front desk staff #2 said housekeeping made a mistake. I said that's fine, but could I please have two bottles of water? Front desk staff #2 said my room type didn't qualify for complimentary water delivery. But I was woken up and felt very uncomfortable, so I asked front desk staff #2 if I could speak to the manager. Front desk staff #2 said the manager was not available. I expressed that the hotel's service made me very disappointed. At this point, the manager took over the phone and asked front desk staff #2 to bring me the water. A few minutes later, front desk staff #2 delivered the water with a scowl. Other aspects of the hotel were quite good, it's just that the first day's experience was a bit unpleasant. However, on the following two days, front desk staff #1 was very warm towards me, and there was also a male front desk staff member who was very helpful. Although the room was a bit cold and the bed felt chilly, he brought me a down comforter, which was a nice touch.
Overall, it was okay.
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Price per night fromS$ 104
Guest User
We stayed here to go to a Katy Perry concert in SSE arena. We stayed in a room with 2 x Queen begs for 4 girls. It was fab! The room was spotless, the beds were so comfortable, and staff were very nice and helpful. We had just eat deliveries for food and drink before the concert and got up to a gorgeous breakfast. I would recommend this hotel to anyone as I believe it caters for all. I am returning in January 2026 and cannot wait already.
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Price per night fromS$ 159
Posted on Jun 7, 2026
Guest UserThe hotel was incredibly clean and grand. Check-in is officially at 3 PM, but I had to be somewhere else at that time, so I arrived an hour early at 2 PM. They were totally fine with it and let me check in early, which was super nice of them! Haha. I signed up for breakfast the next day, and the bread was absolutely delicious. The view is also fantastic, overlooking the river in Belfast, which is very atmospheric. I definitely want to go back!
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Price per night fromS$ 123
Posted on Aug 16, 2026|Standard Double Bedroom
David BlundenI thought the staff were friendly and welcoming, the bar had a large selection of beverages and the rooms had ample space. There was also a breakfast buffet which was ok. A young lad cleaning the table next to ours managed to get spray onto our table and wife's food which was frustrating, but my wife raised the issue and he apologised and kindly took the plate. Just hope there's a little more due diligence next time.
What I wasn't fond of was that the rooms were not soundproofed, and I thought I'd highlight the matter since half of the rooms face out towards Common Market and other local bars. Luckily, we were that knackered that it didn't prevent us from getting to sleep. Another thing that was very disappointing was that the rooms were dusty, and the downstairs toilets were very dusty too. I could see all the staff working hard during my stay, but I really think more deep cleans could be done. I really think this is a staffing level issue as I could tell everyone was trying to do a good job, and I know big companies are reluctant to spend what's necessary to keep operations running smoothly and efficiently.
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Price per night fromS$ 86
Posted on Mar 8, 2026
Guest User
The Malone Hotel in Belfast offers newly renovated, large, and modern rooms that are very comfortable and stylish. The self-service breakfast is good with decent variety, and it's within easy walking distance to lots of restaurants along Malone Road and nearby areas. However, while the description mentioned free parking, it's actually 10 GBP per night, which was disappointing; we also had a room close to the elevator, which was noisy at night as we could hear everyone going up and passing our room. Overall, a solid choice for a convenient stay despite the parking hiccup and noise issue.
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Price per night fromS$ 106
Posted on Oct 29, 2025
marycon buagayanThis is my second stay at the Clayton Hotel, and overall, the experience was pleasant and the accommodations were comfortable. The rooms are clean and well-maintained, and the hotel offers good value for an overnight stay.
However, I observed that the reception staff could benefit from being more attentive and proactive in assisting guests. On several occasions, it seemed that guests were not immediately acknowledged, which can leave an impression of inattentiveness — particularly for international visitors.
My previous stay was three years ago, and I was hoping to see some improvement in this area. Consistent professionalism and warm hospitality at the front desk would significantly enhance the overall guest experience. I look forward to seeing positive changes on my next visit.
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Price per night fromS$ 127
Posted on Apr 8, 2026
Guest User
Negatives:
There were blood stains on our sheets and bedding. There was a QR code on the table that brings you to a support chat with the hotel. We messaged them about this but got no response, and still haven’t 2 days later. We went downstairs to ask the hotel bar staff for new sheets and they were provided to us but we had to change them ourselves.
The room description said there was a city view but you can barely call it that.
VERY thin walls. Could clearly and loudly hear the couple next door….
Positives:
Really nice bar with a variety of good food and drinks.
Great location - about 20 min walk to Victoria Square.
Free beer upon entry.
Access to Netflix.
Convenient and easy self check in and check out.
Free luggage storage after check out.
Spacious room and bathroom.
Overall great for the price.
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Price per night fromS$ 69
Posted on Jan 14, 2025|Standard King Room
CicianThe biggest drawback is its location, which is quite rural, surrounded by nature parks, and small residential towns.
On the plus side, the rooms are genuinely spacious. This time, I stayed near the edge of the building, with windows on two sides. One of the windows opens to a view of distant snow-capped mountains 🏔️. Additionally, the soundproofing and cleanliness were excellent. The air control system can be a bit noisy, but once it’s turned off at night, the room is wonderfully quiet.
The hotel also features its own gym and swimming pool, which include some classes, a sauna, a steam room, and a hydrotherapy pool. While it can get busy during peak hours, it never felt overcrowded. Many of the club members are local residents, and listening to their amusing banter in the steam room was quite entertaining.
Staying at a hotel alone is such a blissful way to relax. When I get home, I’ve decided to upgrade my bedding and incorporate sauna sessions into my routine!
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Price per night fromS$ 110
Posted on Apr 24, 2025
Guest User
From Belfast International Airport, take bus No. 300 to Queen Street, and it only takes 3 minutes to walk to the hotel. The hotel is also close to the commercial street and some attractions, and can be reached quickly by walking or taking the bus.
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Price per night fromS$ 84