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Posted on Dec 23, 2025|King Room with City View
Vivian Dewi ShenRequested the newly renovated room instead of non renovated. The hotel staff was very kind and friendly to let us check in at 1.30pm as our rooms was ready. Eventhough we didnt get the connecting room as we requested but we were happy enough to let us an early check in.
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Price per night fromCAD 370
Posted on May 20, 2026
Guest UserI’d like to start with the positives of the hotel. First of all, the location was excellent. As tourists, it was very convenient for us to get to all the main attractions around the city.
I would also like to give special recognition to the service. We were truly impressed by how attentive and welcoming the staff were throughout our stay. In particular, the reception team and the café staff serving breakfast provided outstanding hospitality. Bar 45 also exceeded our expectations with exceptional service. Overall, the customer service was truly top-notch.
What unfortunately disappointed us was the condition of the hotel itself. It feels as though the property has not been significantly updated since the 1970s. The old doors, outdated furniture, worn carpets, and poor lighting in the lobby create a sense of discomfort rather than luxury. This is definitely something that needs attention, as the current condition and renovation standards do not match the level and reputation of the hotel.
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Price per night fromCAD 330
Posted on Jul 22, 2025
Guest User
The service of W Hotel is better than that of Sydney and Melbourne. There is a Chinese front desk. Check-in is also very fast. It can be checked in at a little after 1 o'clock! When I arrived at the hotel, it was far away to get the luggage, and they came to help me. It was very active. This is better than other overseas hotels! But the room is decorated in an open bathroom. The socket is not working. The toothbrush delivery is very slow. No one delivered it all night. There is no swimming pool. The hotel windows should be cleaned again. The windows cannot be opened. The breakfast is very exquisite! The size is the mini version of W Hotel in Sydney and Melbourne, but W Hotel is considered new abroad. Other hotels are too old. It is still a choice.
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Price per night fromCAD 446
Posted on Jan 5, 2026
spiceuncle
Although the hotel's facilities are a bit dated, its excellent location is incredibly convenient. The rooms are spacious enough, and amenities are comprehensive, with great housekeeping service. It's also very close to landmarks like the University of Toronto, and there's a significant Chinese presence in the area. Various Asian eateries, including Heytea, are abundant, making it suitable for Chinese guests.
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Price per night fromCAD 279
Posted on Mar 14, 2026
Guest User
A great hotel , clean , very good breakfast but without a car it is hard to get to . For a car without a paid pack right under your window , the staff is very welcome .
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Price per night fromCAD 181
Posted on Jun 4, 2026
Guest UserThe location is fantastic, super convenient for sightseeing. I loved that I could always see the CN Tower from my room. Big thanks to the friendly staff at the front desk!
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Price per night fromCAD 218
Posted on Apr 9, 2019
NAN
The location of the hotel is not very good, it looks like a place that is not very serious, downstairs is the strip club of the same name. However, the service at the front desk is quite enthusiastic, helping to carry luggage, check travel agency information, and call a taxi (of course I also have a tip). The health service is not good. I don’t know if I didn’t leave a tip on the first day. I came back the next day and found that I didn’t clean the room! Others are OK, walk to the CN Tower for about 30 minutes.
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Price per night fromCAD 216
Posted on Jun 18, 2025
Tati11
I was somewhat disappointed by the lack of prior communication regarding the check-in procedure. Upon arrival, we entered the loby area, and we were welcomed by the security officer who explained to contact the company for instructions which included sending photos of my ID along with a separate image of me holding it. After paying a deposit, we were finally granted access to the apartment. This process took nearly an hour, and we were surprised to find that our unit was located on the 48th floor of the tower. While this didn’t bother us, it would have been helpful to know in advance, especially for those who suffer from vertigo.
Reliable Wi-Fi is essential, as a lack of connectivity can be quite problematic. The apartment itself was small and cosy, offering impressive views of the CN Tower. However, upon our arrival, the driver was still drying towels and bedding, which I found to be inappropriate. The small balcony had very dirty glass that had not been cleaned, and the kitchen was not entirely tidy. Additionally, the bedroom carpet was heavily stained, and we were required to remove our shoes. Upon checking out, we had to take out the trash and wash the towels, bedding, and dishes, which consumed another hour of our time. I couldn't help but wonder what the cleaning staff was doing.
It’s worth noting that a deposit was taken, and failure to adhere to the rules would result in its forfeiture. Although I generally avoid complaining, We felt overwhelmed by the expectations, especially after paying for our vacation. Furthermore, if extending the stay for a few additional hours, there is a significant extra charge. The elevators were consistently busy, and during our departure, the security personnel in the concierge area were rather rude, insisting we leave the lobby despite the presence of chairs and tables. We simply wanted to arrange our next ride without having to do so on the street.
Overall, I enjoyed the experience, but the apartment could benefit from more thorough cleaning, and the rules could be more accommodating for guests.
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Price per night fromCAD 172
Posted on Apr 9, 2026
Guest User
Ideal location for any downtown Toronto activity week with family or friends, 15 min walk to core downtown. 2 bed rooms one does not have a window but perfect for a peaceful sleep. View from the 37th floor of the downtown core and CN tower.
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Price per night fromCAD 282
Posted on Aug 14, 2024
Guest User
I want to start by saying how happy I am that the host let us check in an hour earlier since it starts at 5pm instead of the regular 3pm. This is an Airbnb type of place that requires you to put a $450 deposit for a one night stay which I thought it was very high. The location is amazing, walking distance to the CN tower and restaurants.
It is a very cute place except for the cleanliness. The place was DIRTY. We decided to not use the shower because it was full of mold and hair (picture attached), there was hair everywhere! We saw there was a washer and dryer but the washer was full of towels that yet needed to be dry so we decided not to use. There were stains in the bed sheets so we decided to lay some of our own towels on top to sleep. We also decided to not touch the kitchen because the burner was broken and we did not want to cause a fire or something like that. Over all, it was decent for a one night stay but they need to fire the cleaner because I believe it is an easy fix to be a better place to stay.
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Price per night fromCAD 226