Beautiful hotel, lovely staff, perfect location. The only downside for me personally was that all public areas ( such as the lounge ) get locked after 8pm . Simple cold breakfast, sadly mostly sweet options, but they do have tomatoes, few cheese selections, olive oil and bagels. Bonus points for the honey-lemon-turmeric concentrate, which is perfect for cold mornings.
Very nice view that can see the lake and town centre at the opposite, friendly staff and the in-room dining was fabulous, I had Salmon & Cauliflower which is sooo good that I re-order on second day!
Overall, we were very satisfied with our stay. The room was comfortable and provided a pleasant environment to relax. The location was also excellent, with restaurants and various attractions conveniently nearby, making it easy to explore the area.
Even though the hotel parking was full, the staff provided clear guidance and helpful instructions on alternative parking options nearby. Their assistance made the process smooth and hassle-free, which was greatly appreciated.
Nice sized rooms , no air-conditioning but there was a fan supplied and windows could be easily open. Super friendly staff all very welcoming. and plenty of hot and cold options for the buffet breakfast
The room was very spacious and had great natural lighting, which I really appreciated. It felt comfortable during the day and overall the space itself was quite nice.
However, the WiFi was extremely poor. Even basic social media would keep buffering, and trying to watch a show at night was almost impossible — it would pause every couple of minutes. Since there’s not much to do around in the evening, this was pretty frustrating.
Another thing that felt a bit uncomfortable was the mirror placement next to the bed upstairs. It’s not directly facing the bed, but if you turn to the side, you’re basically looking straight into it. I know this might not bother everyone, but in some cultures (like feng shui), having a mirror facing the bed is considered bad for sleep and overall comfort, so it felt a bit odd to me.
The bathroom was also a bit annoying — the fan automatically turns on with the light and can’t be switched off separately. It was quite loud, so even using the bathroom felt uncomfortable after a while.
Parking space was decent in size, but getting out was inconvenient. I had to reverse multiple times because the space behind wasn’t very wide.
Overall, the room itself is nice, but the WiFi and some layout details could really use improvement.
Wonderful. Had the 2 bedroom apartment for sons graduation. Was spacious and all amenities provided including iron, hair dryer and microwave, fridge.
Was comfortable and warm. Great location and accessible parking.
If you use Google Maps, remember to select the pedestrian path for directions. Otherwise, it may guide you to an abandoned house.
The view from the dining room was nice, but we found some short blond hairs on the bed. We weren't too concerned about it, but others might be.
The breakfast is quite Western—bread and jam, with milk or yogurt.
It's a nice place, suitable for a short nap before takeoff.
Nearby Saddle Hill is a great spot for viewing the Southern Lights if the timing is right.
You could also ask John for local tips—he might know the best viewing spots.
Thanks again to John for his hospitality!
Service: The front desk staff was very friendly and welcoming. On my first night, I wasn't sure how to use the laundry room, and the lady at the front desk patiently came over to show me how. (Though doing laundry, drying, and detergent cost me $6 or $8, which stung a bit...)
Facilities: The room was quite spacious and even came with a bathtub, which was generally good. However, the bathtub had a really annoying flaw: the glass panel next to it wasn't fixed (and couldn't be fixed). This led to me slipping and falling while showering when I leaned on it. Although I wasn't seriously hurt, my arm ached for several days and had bruises. Also, the outdoor pool wasn't heated, which was a bit disappointing.
Environment: The hotel is located on Fern Hill, offering expansive views. Our room had a large window, allowing us to see Lake Wakatipu and the mountains across (I forget their name), which was incredibly beautiful. On our third day, it rained a little, and there was a thin layer of snow on the mountaintops and a rainbow over the lake – it was simply perfect.
Hygiene: It was very clean, and I didn't encounter any issues.
Overall, this accommodation was excellent and exceeded our expectations. The unit was very spacious, well-maintained, and spotlessly clean upon arrival, which immediately made us feel comfortable and at ease. The layout was practical and suitable for both short and longer stays, with ample space to move around and relax.
One of the biggest advantages was how easy the place was to locate. Clear directions and a convenient location made check-in smooth and stress-free, especially after a long journey. The surrounding area was also quiet and pleasant, allowing for a restful stay.
Cleanliness was clearly a priority, from the rooms to the common areas, which we truly appreciated. Overall, this accommodation offers great comfort, convenience, and value. We would definitely recommend it to others and would not hesitate to stay here again in the future.
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8.4/10
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GGuest UserThe hotel is quite large with many rooms. I booked a twin room, and it was spacious with two comfortable and clean queen-sized beds. My room was on the third floor, at the corner, offering only a partial view of the lake. There were no kitchen facilities, so cooking wasn't an option. The hotel's location is excellent, right by the lake. It's about a 10-minute walk to Queenstown's center and its attractions. The staff were friendly and helpful. There's a car park, but parking comes with a fee. Breakfast is also an extra charge, but the quality was decent.
NNigulasizhaosiayoLocated on the outskirts of Queenstown, it's about a 15-minute drive to the town center. There's a McDonald's nearby. The front desk has Chinese-speaking staff who are all very friendly. The room was spacious and the sanitary facilities were great.
KKhoThe place is spacious and the location is excellent. It is right next to the main road. After watching the little penguins, you can buy fast food nearby before returning to the hostel. The room is spacious and there are staff on duty at night. You can park at the door, which is very convenient
GGuest UserThe room is very comfortable, the facilities are complete, and the particularly good place is that there is a bathtub that can be SPA, which is so cool! The boss is from Beijing and very talkative. There is a supermarket and a variety of food nearby, which is very convenient.
이이진희We chose this hotel because we expected to enjoy its winery/food. Otherwise, we should have stayed in Queenstown with a lot of restaurants and pubs.
As we would arrive in the early evening, we put a note for our hope for experiencing their winery and food (or at least finger foods) when we booked the hotel, and received email that they cannot guarantee but will do their best to serve our need. Since then, no email was sent to us. When we arrived at the hotel around 6 pm, no one was in the information desk, so we had to go to the bistro to find out that they left the key in a safe box without any notice or sending us any email with its password. We had to wait a while for the bistro lady to make a phone call to whom it concerns, which was okay. Worse, we heard that their bistro was reserved for a group event so we could not use the facility at all. We had to drive 15 minutes to a nearby town and bought foods from a supermarket. I think the hotel should have notified us of impossibility of using their bistro/food service due to the group event and we have to prepare for our food. As I checked out, I left a note about the issues, and expected they would send me an email to express their sincere apology. Unfortunately nothing happened so far. Although I liked the room as well as the whole place very much, I think Kinross cottage needs professionalism to run their stay program. It could have been much nicer, memorable stay experience.
SShosangThe price was great, really affordable. Parking is limited, and many spots without the hotel's logo require payment, so be careful not to make a mistake. Overall, the room conditions were excellent, and there's a simple, free gym. It's a 5-minute drive to Queenstown Airport and 15 minutes to the city center, so it's right by the airport – perfect for those with a car. There's also a washing machine, dryer, and a heated towel rail.
CC_CXVery nice view that can see the lake and town centre at the opposite, friendly staff and the in-room dining was fabulous, I had Salmon & Cauliflower which is sooo good that I re-order on second day!
AArielll77The room was very spacious and had great natural lighting, which I really appreciated. It felt comfortable during the day and overall the space itself was quite nice.
However, the WiFi was extremely poor. Even basic social media would keep buffering, and trying to watch a show at night was almost impossible — it would pause every couple of minutes. Since there’s not much to do around in the evening, this was pretty frustrating.
Another thing that felt a bit uncomfortable was the mirror placement next to the bed upstairs. It’s not directly facing the bed, but if you turn to the side, you’re basically looking straight into it. I know this might not bother everyone, but in some cultures (like feng shui), having a mirror facing the bed is considered bad for sleep and overall comfort, so it felt a bit odd to me.
The bathroom was also a bit annoying — the fan automatically turns on with the light and can’t be switched off separately. It was quite loud, so even using the bathroom felt uncomfortable after a while.
Parking space was decent in size, but getting out was inconvenient. I had to reverse multiple times because the space behind wasn’t very wide.
Overall, the room itself is nice, but the WiFi and some layout details could really use improvement.
YYuyijintianyekaixinlemaI highly recommend this hotel!
Location: It's a 10-minute walk to the town center and a 5-minute walk to the lake. There's a direct bus from the airport that stops right at the hotel's doorstep, and the bus to the airport is on the same side of the street, which is super convenient!
Cleanliness: The hygiene is excellent, and the bedding is made up daily. All the kitchenware is provided, so it's easy to cook meals.
Ambiance: The environment is absolutely stunning! You can see the lake from the room, even when the weather isn't great.
The only downside is that it's a bit pricey, but Queenstown is a popular tourist destination, and everything is expensive during peak season, so I still think it offers pretty good value for money.
GGuest UserWhere do I start - from arriving until leaving we had the most amazing stay here.
We had a family room which was so spacious - the beds were huge and it’s cosy! The blowout curtains had us sleeping in more than it should’ve 😆
We had breakfast with our stay and it did not dissapoint there was such a selection from savoury to sweet and more! Love it coffee and juices included just amazing
The gym was so well equipped mlre than I’d expect so was pleasantly surprised and the equipment was all up to scratch and working smoothly
The spa was beautiful 🤩
The sauna was also good but it wasn’t as hot as would usually expect
It would be amazing if the bigger pool was heated so more ppl could enjoy swimming around together but it wasn’t like a cold plunge perfect for those who enjoy it after a sauna
The location is beautiful right near town a little walk away and parking was well priced and easy enough to organise
Thanks so much for having myself and my family
It made our stay that much more memorable