4-Star Hotels in Riau, Indonesia

Comfortable hotel about 30 minutes from the airport, located near a park and government buildings. The staff were very friendly and helpful, especially Mr. Iman, the petite morning-shift concierge staff (unfortunately I didn’t get his name), and the housekeeping staff who assisted with the extra bed and recommended great places to visit. Check-in by Mr. Agung was smooth. Breakfast was good. Overall, this was my first stay at The Premiere Pekanbaru, and it was a pleasant experience. Highly recommended.

Here’s a balanced, honest, and respectful review of Aryaduta Pekanbaru, focusing on your family experience and the issues you faced: ⸻ ⭐ Family Stay Review: Aryaduta Pekanbaru We recently stayed at Aryaduta Pekanbaru for a family trip, and while the hotel has a good location and a well-known brand, our experience was below expectations. 👥 Front Desk Experience The check-in process was disappointing. The front staff were not friendly, and there was very little warmth or hospitality. Even though our room was already ready, they were very strict about only allowing check-in after 3pm, which made things inconvenient—especially for families travelling with children or elderly. 🏨 Room Condition The hotel is quite old, and it shows. • The room had a noticeable old smell when we entered. • The toilet wasn’t very clean, and water leaked out into the room area, which was uncomfortable and unsafe for kids. • Overall, the upkeep and cleanliness were not at the standard we expected. 🏊 Facilities We went to the pool area but found no staff at the pool counter, which made it difficult to request towels or assistance. The pool area itself is decent, but the lack of staff presence made it feel unmanaged. 📍 Location The hotel is in a convenient central area, close to malls and food outlets, which is the main positive point. ⸻ ⭐ Overall Rating: 2.8/5 Aryaduta Pekanbaru has potential because of its location and brand, but the hospitality, cleanliness, and maintenance need significant improvement. For families, the strict check-in policy, room condition, and lack of staff attention made the stay less comfortable than expected. This review reflects our genuine experience, and we hope it helps the hotel improve and guides other travellers planning their stay.

Overall it was a good experience staying in Novotel Pekanbaru. In fact this is the third time I’m returning to put up this hotel. The fact that it is clean and the rooms are spacious and surely one of the best hotels along the street.

Good environment with nice breakfast. The rooftop lounge is good for hangouts with full city view. Room is spacious. One thing to be improved would be the soundproof feature for the room is not available, with audible noises from your neighbour and the bell ringing sound. Otherwise, the bed is comfortable, as well as, water pressure & temperature are just nice.

The location is just super convenient, bridged with mall. Walking distance to Alfromart & Indomart, opposite Novotel which was full that we resorted to Fox Harris. But no regret. There was surprise fox performance during breakfast, and free cake decorating for kids during breakfast too.

A memorable experience at The Zuri. It's close to Pekanbaru's shopping malls. The swimming pool offers city views of Pekanbaru, and the breakfast was delicious.

The only issue I had that hotel reception desk staff could not find my reservation despite sending confirmation that room was booked. It took 20 mins to sort this out.

It was great location however the cleanliness need to improve alot especially their linens and towels seemed old and need to change. It's a new management but the linens they had didn't justify. The services was great, also the breakfast foods was tasty and varied. It was great experience however the top management need to consider their linens, blankets and towels.

The furniture littlebit old, but overall clean.. I did special request of King bed room, but end up still did not fully fulfill all my request, end up getting some were Twin Single bed room.

I often stay here alone, and it's super comfortable because it's so quiet. Perfect for those who want to get away from it all.