4-Star Hotels in Somerset, United Kingdom

Hotel is in great location. Staff were friendly and helpful. Room was as described and is clean and comfortable. Negatives are that the hotel carpark is actually a public carpark and not part of the hotel but was not a big issue for me. And there was a lot of walking to get to the assigned room from the lift & stairs. Otherwise, it was a pleasant stay and I would come again.

The building is old, and there's a lot of noise from the wood and stairs. You can also hear the TV next door and conversations from the street, so there's no soundproofing. I had trouble with this on the first night, but the night staff member (Samuel) was very attentive and changed my room. Overall, it's good value for money.

Overall, our trip was just perfect. The hotel is in an excellent location with ample parking. At only £15 per 24 hours, we found this great value. The hotel is on a hill, but the buses run frequently directly outside the hotel. Our room was large and clean with everything you could need. The breakfast was fantastic and so much choice. It certainly set us up for the day. The staff are friendly and helpful. We would definitely stay again.

This hotel is part of a chain, so you can count on the quality being consistent across the board. Its prime location in the heart of the old town makes it incredibly convenient for walking to the Roman Baths, Bath Abbey, and the River Avon. Despite early May not being peak season, the hotel was quite popular with a high occupancy rate. Breakfast is served on the ground floor in the lobby, and while it can get very busy during peak hours, it's always well-organized. They offer a full English breakfast with all the usual trimmings. The rooms aren't small, but trying to open and lay flat two 28-inch suitcases might feel a bit cramped. We booked two twin rooms and one double room, staying for two nights, and found all the services to be excellent – clean, tidy, and quiet.

We stayed one night at Apex City of Bath Hotel. The location is excellent, and the night‑shift manager was quick to respond when we raised our complaint, however our overall experience was really poor because of repeated hygiene problems with the beds. It was nearly 11 pm and we were ready for sleep, when we discovered mould‑like marks on the bed sheets in our original room. We contacted the duty manager straight away, and we were moved to a different room without delay. Unfortunately, on arriving at the new room, we found hair left on the fresh bed sheets. We were exhausted and very late in the evening; otherwise we would have asked to check out entirely. A member of staff then came to replace the full set of bedding for us. During the bedding change, further issues were uncovered: visible yellow stains on the mattress underneath, and yellow stains also on the duvet itself. While the staff tried their best to resolve the situation at such a late hour, it is unacceptable for a 4‑star hotel to have multiple bedding‑related cleanliness failures across two separate rooms. We felt uncomfortable for the rest of our night. We hope the hotel will carry out a full review of its housekeeping standards and mattress / duvet condition.

I love Charlton house, it was really quirky. The way it has been styled is really unusual. It makes you feel like you're in a bit of a fantasy world with the little corridors and quirky little nooks and crannies. For me it fit the bill, it did the job that I needed but I understand for those people that do not get it on an offer and pay a lot of money to stay there I understand how they might say that it's a bit dirty a bit tired a bit grubby and needs a bit of TLC. There seemed to be one very sweet man that was running around doing pretty much everything and the rest of the staff were hidden behind doors or just not there. I'm not sure. There were staff present in the spa and they were lovely and helpful and kind. My little room was gorgeous and cute and cozy, and clean enough although tatty in places. For me I really had a nice day and I would definitely come back. The breakfast was extremely basic but I didn't have extremely high expectations, and I'm not really a breakfast person, so again it may not make the tick box for others but it did the job for me. Thank you Charlton house.

The hotel is attractive and full of charm, with a pleasant aspect facing the church, however, the surrounding area of Bridgwater is rather run down.  Staff were very efficient and checked us in quickly and efficiently. Unfortunately, we didn't get to try the restaurant as it was closed due to it being Father's Day. Our room was ok, and had a large bathroom with both shower and separate bath. There was plenty of hot water available, but aware that it was almost scalding when allowed to run without cold added. The bed was comfortable and the room well equipped with tea facilities, ironing board and iron and hair dryer. Due to the age of the building, there was a lot of noise from residents walking around in the rooms above ours, but it wasn't too obtrusive. Breakfast was very good with a choice of full English or continental and my gluten allergy was catered for.  If you  need to stay in Bridgwater, then I would recommend The Old Vicarage, but we would probably look in the villages further out of the town in future.

Perfect spot for exploring Bath, very central and easy to walk to the station, shops and attractions. The apartment was spotlessly clean with everything we needed, and felt secure in the lovely courtyard. We extended our stay as we felt so at home there. There looked to be a secure left luggage store which we may have used if we’d seen it earlier. Would be useful to have info about this in the apartment info pack. There is some noise from the street for apartment 7, partly from early deliveries to Thermae Spa which is directly opposite, and also from people wandering through the echoey passageways at night. We got used to it by the end of our stay, but light sleepers might prefer one of the inward facing apartments.

Located on a hill top outside the Bath city, the hotel provides what we needed for one night's stay. The only shirtcoming is we had to drive into the city for dinner as we wanted something different from what the hotel restaurant provided. Apart from the location, we were happy with our stay.

Absolutely excellent! My English isn't great, but the check-in process was incredibly smooth and welcoming. The front desk staff patiently explained the hotel, how to use the bar, how to enter, the breakfast, the room facilities, and so on. They were so helpful! The hotel was extremely clean. I booked a twin room, which was well-laid out and spacious. The beds were very comfortable, and the bathroom was spotless. It's about a 12-minute walk from the city center and attractions—not too far, not too close—and public transportation is very convenient. The breakfast is a standard English breakfast, but you can also choose other options. The surrounding environment is beautiful; it's only about a 5-minute walk to the park, which is a must-see!