5-Star Hotels in Johor, Malaysia

⭐⭐⭐⭐⭐ Excellent Stay – Clean, Comfortable & Great Service I had a very pleasant stay at Fraser Place Puteri Harbour. The overall experience was excellent from check-in to check-out. The reception staff were very friendly, welcoming and helpful. They were professional and always ready to assist whenever I had any questions or needed help, which made the whole stay feel comfortable and hassle-free. The room was clean, tidy, spacious and well maintained. Everything was properly prepared when I arrived, and the room felt comfortable and relaxing. The facilities were also in good condition, and I really enjoyed the peaceful environment and beautiful surrounding views. The location is convenient and the overall atmosphere of the property is quiet and relaxing. I especially appreciated the cleanliness and the good service provided by the staff. Overall, it was a very enjoyable stay and definitely good value for money. I would happily stay at Fraser Place Puteri Harbour again and would recommend it to anyone looking for a clean, comfortable and relaxing place to stay in the Puteri Harbour area. Thank you to the reception team and all the staff for the great hospitality! 👍

Beautifullllll house with Good equipment and facilities and amenities. Loveeee the design. Good security hence a handful of check in steps but also reassures us that it’s safe especially for my husband who is worried about his car.  Owner extended checkout time to 12 pm for us out of goodwill. Very accommodating. Just the aircon maybe need servicing because not cold enough even at 16 degrees. The door is pretty difficult to unlock, need some pull/push of the door. Otherwise, beautifullllllll house, comfortable stay and memorable one.

The unit is spacious, clean and comfortable. The bed is bouncy and we slept well. The place also comes with useful amenities like a fridge, electric stove, oven, iron and hair dryer. However, there is no water dispenser or water filter provided. Basic utensils such as plates, spoons and bread knives are available, but there are no forks, bowls or other cooking tools, so you may need to bring your own or purchase separately if you plan to cook. The downside was the check-in experience. We were only given the access card without the bedroom key, and ended up stuck outside for almost an hour trying to figure out how to enter. The owner’s response was quite late, which made the situation frustrating. The TV in the room was also not functioning. On the positive side, the owner did allow a late check-out at 1pm. Overall, the stay was comfortable after settling in, but the initial access issue and late response affected the first impression.

This was my second stay at Sheraton JB! Overall, another great experience—the staff remain warm and friendly, and the breakfast spread is fantastic. Having a balloon artist right outside the cafe during breakfast was a brilliant touch! A couple of minor areas for improvement this visit: there was a strange smell in the lobby (a few air purifiers might easily resolve this), and the towels also had a slight odor. Thankfully, the lobby issue was isolated to that area. On the plus side, the newly opened SKS Mall nearby is super clean and convenient with almost everything you need, missing only a cinema.

I requested non-connecting room but unfortunately I booked wrong room type. KSL counter service person Mr Danial has upgraded our room. We thanked KSL especially Mr Danial for his kind gesture. We will definitely come again 👍🏼Nice room 🌹 Much appreciated if you can provide sofas at the lobby. Kinda tiring waiting for check-in process. Thanks 🙏

Chance to experience first class suites on airplane with full king size bed without paying a premium. This is the place where you should go with family! Small hotel with 2x Boeing 747 cargo planes converted into suites. Each plane comes with 10 rooms and hotel building block has another 20+ rooms. With less than 50 rooms, you won’t experience over crowding like other hotels with 100+ rooms. Other words quiet and more privacy. Which gives you the premium feel. Not to mention the high end finishing in common areas and in room. 5 star quality hotel in a secluded area which you rarely can find. Other than the airplanes main attraction, the children water park playground pool was a blast for the children. They also have 4 different swimming pools located at ground floor and 3rd floor. Children pool, beach pool with real sea white sand, adult pool, and jacuzzi pool. Food option was very limited. 1 Japanese restaurant in hotel and 1 Chinese restaurant outside of hotel, walking distance a stone throw away. Each room comes with 2 pax complimentary Japanese Ala carte breakfast. Airplane suite rooms design is too low the ceiling to floor height. At 178 cms I need to bend my head 70% of the time. Knocked my head a dozen times due to low height ceiling. Unsuitable for 175 cms and above height. Is like walking in hobbiton house or some tight cramped cave. Take note for slightly above average height people. Definitely not for foreigners. Phone in room wasn’t working. Could call front desk and house keeping. Had to manually walk out to front desk to ask for assistance. 90% of hotel staff cannot speak English. Security guard, cleaners, and pool towel boy. You’ll definitely have a tough time if you cannot communicate in Bahasa Malaysia. Only front desk staffs could speak English. Maybe their market cater for local Malaysians who speaks Bahasa only. Very poor directions. No signage at all for hotel and lobby. No hotel staff at lobby most of the time. They have 2 wings of lobby. A little confusing. All the Grab drivers got lost as it’s a new area. Use Chao Shan Lou restaurant as pick up and destination in Grab app. Check in was at 1st floor. You need to ask around and pray someone is at lobby to inform you. Don’t feel very welcome from first impression. Management ought to do something about this. Had bad experience with hotel cleaner at toilet in lobby area. Wet floor from washing toilets, the water flow out to common area outside of toilet. Both my wife and I slipped and almost fell. Very slippery fall hazard. Cleaner didn’t place wet floor signage at all when floors were still wet. On black marble tiles you cannot see the water. Management should look into their cleaning policies. This could have been very bad if it was an elderly who fell. Safety of guest must be the utmost priority. Plenty of parking around as all the shop houses within vicinity are still empty vacant.

Beautiful resort set in a very chill and relaxing atmosphere. Staff provided good service and made us feel at home. Breakfast was decent and had a good variety.  The room was clean and cosy and the mini bar was great.  The only area for improvement is probably the room furniture which has some wear and tear and looks a little aged. The bathroom and toilet floors would impress better if given a chemical cleaning.

We had our first overseas vacation with our 6-month old infant at Westin Desaru as we had enjoyed our previous stay here when my wife was pregnant. Staying at the Westin with an infant was a wonderful choice, it felt very much like being taken care of by a pair of reliable old hands. Essential baby amenities like a baby cot+mattress+bumper, bathtub and bath amenities were provided. The room was v spacious and had good soundproofing. The hospitality was impeccable and small but thoughtful gestures like safekeeping our baby soother when we left it at the restaurant and going the extra mile to give us an indoor table during breakfast hours were very much appreciated. We can't wait to have our kid be a part of the Westin Kids Club when he gets older. Thank you Westin Desaru for the top-notch service and for giving the best peace of mind to first-time parents!!

This is a good place to stay. Though can be boring for some but we always come back to this hotel. Pros 1) Big room & very spacious 2) Great pool for adults & kids 3) Great for golfer 4) It is very green..good for the eyes 5) I love the fact they have laundry self service here but bare in mind it is a bit pricey Cons 1) We had encountered room that is not well maintained but u can always asked them to change the room or clean it better 2) Nothing special about the breakfast but it keep u full! 3) This is an old hotel so have some expectation on the rundowns 4) It is far from shops so if u want to go out u can either grab or drive out

The hotel's overall environment and facilities are well-maintained, and the service is excellent. The biggest highlight is its location: it's close to the beach. You can take the hotel buggy to the Westin across the street and walk through their lobby to reach a private beach. It's also very close to the water park, which you can see from your room, making it super convenient for families with kids who want to play in the water, and it's not crowded with clean water. While the hotel's internal dining options are limited and the pool is a bit small, you can easily order takeout using Grab. I highly recommend Habourfront Seafood in town; it has a more Chinese style of cooking. For those of us who've been traveling for days and crave a taste of home, it was a lifesaver – the food was truly amazing! One minor drawback is that the hotel doesn't provide bottled water, only direct-drinking water, which doesn't taste as good as bottled water. There are very few takeout places nearby, and all the bottled water was sold out. If you're coming by private car, it's a good idea to bring extra bottled water with you.