5-Star Hotels in Shaanxi, China

The hotel staff were attentive and meticulous; communication via WeChat was smooth whenever we had questions or requests. The breakfast, delivered to our room in a charming, antique-style two-tiered wooden box, was a particular highlight, and the 'saorou' noodles were quite memorable. The high-altitude pool and the Clock Tower viewing platform offer unique perspectives of the ancient city. The overall ambiance of the hotel is relaxed and distinctive, and the parting gift was a delightful touch.

Dear Housekeeping Department of HUAQING YUTANG Hotel and all the wonderful staff who have taken such meticulous care of us: Greetings and blessings to you all! As international visitors from Russia, my son and I had the privilege of checking into your esteemed establishment today. As I sit in this room, imbued with an undeniable oriental charm, my heart is filled not only with inexpressible emotion but also with profound awe. Walking through your property feels like stepping into a magnificent Tang Dynasty painting that has been passed down through a thousand years – truly, 'every step is a beautiful scene, every corner is a wonder'! Each pavilion, every bridge and flowing stream is breathtakingly beautiful, leaving us spellbound and enchanted. The joy and pleasure we feel within are simply beyond words. Your hotel's exceptional service, transcending perfection, combined with these exquisite imperial gardens, has utterly captivated us and made our dream of experiencing Chinese culture come true! As a professional tea ceremony artist in Russia dedicated to spreading oriental tea culture, seeing the exquisitely prepared tea set in the room immediately filled my heart with warmth. While I typically use traditional wooden tea trays, I was genuinely amazed to find that your room was equipped with a remarkably beautiful and incredibly rare metal (iron) miniature tea tray! I have never seen such an ingeniously crafted material in Russia. This metal tea tray is perfect for brewing tea; there's no need to worry about it cracking or deforming from prolonged tea soaking, as wooden trays often do. The user experience is incredibly comfortable and elegant. Moreover, its size is designed with exceptional precision, perfectly accommodating two precious pairs of tea cups (including tasting cups and aroma-sniffing cups). To be able to personally brew a pot of fragrant tea with such a sophisticated tea set, which combines modern practicality with classical grandeur, after a tiring journey, truly touched the soul of an international tea connoisseur with your utmost respect for the details of tea ceremony and your impeccable taste. What moved our entire family even more deeply and will remain unforgettable are the unparalleled human touches and care you all provided in every small detail: 1. What truly astonished and delighted us was that your hotel meticulously selected and reserved prime, central VIP seats for us to watch 'The Song of Everlasting Sorrow' live Tang Dynasty dance drama! Our seats were perfectly aligned with the central axis of the stage, offering a grand and unobstructed view. Tonight, we were able to fully appreciate the awe and romance of this magnificent spectacle from the most perfect and esteemed vantage point. Our hearts were stirred for a long time afterward; it was an unparalleled artistic enjoyment! 2. Upon hearing that my son's sunglasses were accidentally damaged, your team not only showed no hesitation but proactively and incredibly patiently helped him repair them with glue. The summer sun in Xi'an is scorching, and my son is extremely sensitive to light. What you repaired with your own hands was not just a pair of glasses, but you saved his most beautiful, clear memories of this ancient city! 3. Whether it was my request for ice or any other small request, all the staff members responded perfectly every single time with the quickest speed and the most gentle, respectful smiles. 4. When we returned to our room, a little tired after a fulfilling day of intangible cultural heritage experiences, we were greeted by a steaming hot, incredibly delicious bowl of white mushroom imperial porridge. At that moment, a warmth transcending borders struck our hearts, and the fatigue of the journey instantly vanished, replaced by a heart full of warmth. Today, we had the privilege of experiencing two flowing and profoundly rich intangible cultural heritage master classes, truly fulfilling my son's and my dream of experiencing Tang Dynasty culture. Please accept our sincerest and highest gratitude as mother and son! Upon returning to Russia, I will certainly recommend our beautiful photos from HUAQING YUTANG and this dreamlike experience with the utmost praise to all our friends and family. I will also write the most glowing review on international travel platforms.

Having stayed in numerous hotels, from small boutique to large chains, this is the first time I've encountered such exceptional service at a hotel that also offers great value for money! Everyone went above and beyond to help us! This was our first trip with our 2-month-old baby, and we had a lot of stuff. The security guards downstairs were incredibly warm, patient, and meticulous in helping us. We had a ton of luggage and baby items daily, and they never once made us feel like a bother, always assisting us with loading and unloading. We're truly grateful! The room was cleaned thoroughly every day, and they thoughtfully set up a playpen for us. The staff at the breakfast restaurant were also very welcoming each morning. This trip really allowed us to experience the warmth and hospitality of the people of Xi'an! I genuinely recommend this place! It's absolutely worth the price!

My stay at this InterContinental in Xi'an exceeded my expectations. The staff were all very welcoming, especially those in the lounge and breakfast restaurant, who provided excellent service. The food was abundant and of high quality. The concierge service was also great; they even helped deliver my takeout order to my room. I've already recommended this hotel to friends visiting Xi'an.

Great hotel. Nice, modern and clean. The room was good too. Comfy bed with medium firmness. Great shower and toilet with auto wash. Aircon worked very well. The tv was a projector onto a big projector screen but we had no idea how to use it as it was in Chinese. The lights had some variations but none that let us control the lights we actually wanted on. This could be improved. Location was excellent to the Bell Tower area. Metro stop on the doorstep but a bit of a walk to the actual train line. Muslim Quarter a 10 min walk. Breakfast catered for the Chinese palette. My husband loved it.  There was a free laundry room which was very handy and we got all our dirty clothes washed and dried in about an hour. Check out going well when they gave us a bag of sweets which we thought was really lovely until we realised it was effectively a bribe when the staff (very politely) insisted we do a 5 star review there and then. That request ironically was the one thing I did not like at all. Do not ask try to force your customers to review what you want them to. Reviews are personal and should reflect their experience plus it’s rude!

My overall experience during this stay was quite good. Upon check-in, I was assigned a low-floor room. On the first night, I noticed the air conditioning wasn't cooling effectively, so I reported the issue to the hotel. The staff responded very quickly and efficiently arranged an upgrade to a high-floor room. The service staff were warm and attentive. They followed up proactively multiple times to inquire about my stay and the quality of service, showing great attention to detail. This is an older five-star hotel, so the hardware facilities are a bit dated, and some equipment might have minor issues, but it's well-maintained and clean. Overall, the hotel's location is convenient, and the excellent service compensated for the older facilities. It offers great value for money, suitable for both business and leisure travelers. It would be even better if the hardware facilities were updated in the future. I definitely recommend it.

This stay far exceeded my expectations, and I must commend the hotel. I arrived early at the front desk, and Raina efficiently handled my check-in. The staff were gentle and courteous, proactively informing me about breakfast times, elevator locations, and local transportation routes—the attention to detail was exceptional. The room was spotless, the bedding soft and fluffy, making it easy to relax and rest quickly. The bathroom had a wet/dry separation, and the hot water was stable. The toiletries were of good quality. The breakfast buffet offered a rich variety, including hot dishes, pastries, fresh fruit, and drinks, all authentic and fresh. Public areas were clean and tidy, and elevator wait times were short. The hotel's location is convenient; it’s easy to get to attractions by taxi and find places to shop and eat. Overall, it offers excellent value for money, with attentive yet unobtrusive service. It's perfect for both short business trips and leisure stays. I will definitely choose this hotel again when I'm back in the area. I truly recommend it to everyone!

Arrived in Xi'an, and a light rain brought a welcome calm to the sweltering heat. The hotel staff were incredibly friendly, especially the ones at the entrance. When a car arrived, they'd help guests load large luggage into the trunk and even open the car door. Everything was handled with such thoughtful detail. As for the hotel's environment, it's simply beyond words. The serene garden right before your eyes offers a peaceful retreat amidst the bustling city. Its central location makes getting anywhere a breeze... And after a soak in the tub with those wonderfully fragrant toiletries, you're sure to drift off into a peaceful sleep.

Very satisfied! Facilities: All the fixtures are brand new. The shower pressure is great and very comfortable. There's no old or worn-out feeling as some negative reviews mentioned, only understated luxury. Cleanliness: It's cleaned very well every day, and they even noticed we had a child and thoughtfully left two extra bottles of water, which was very attentive and considerate. Ambiance: The antique-style decor is in keeping with the age of the hotel, and both the kids and elders really enjoyed this style. Since we're in a thousand-year-old capital, of course, we want to stay in a hotel with historical charm! There's a bronze carriage in the lobby and Tang Sancai pottery in the room, giving a feeling of traveling back 5000 years. My child even said our hotel is like a museum! Service: From check-in to check-out, every staff member we encountered was smiling and had an excellent attitude.

This hotel is pretty good, with a nice overall environment. The accommodation and services were excellent, and our room even got upgraded. Housekeeping was on point, and it's conveniently close to the airport. I'll definitely choose this place for future business trips. The only minor issue was that the airport shuttle left before the scheduled time, and I almost missed my flight.