5-Star Hotels in Shaanxi, China

Disappointing Stay Despite an Impressive Suite We were really looking forward to our stay at the Sheraton Xi’an North City Hotel, particularly as we had booked an Executive Suite. Unfortunately, while the suite looked impressive at first glance, our overall experience was disappointing and fell short of the standard we had experienced at the other hotels during our trip. The main issue was the air conditioning, which simply did not cool the room adequately. The temperature remained around 27°C, making it difficult to relax or sleep comfortably. The solution offered by the hotel was to provide two portable air coolers, but unfortunately these made little difference to the room temperature. For a hotel of this standard, we would have expected the air conditioning to be functioning properly rather than relying on portable units. There were also issues with the fridge/minibar and room service. After checking in, we noticed that the fridge/minibar had not been stocked and contacted reception to ask about it. Unfortunately, communication was difficult, and after around 40 minutes we were still waiting for an answer. We were told that a manager would call us back, but this did not happen. Eventually, someone came to the room and explained that if we wanted drinks, we would need to order them through room service. This would have been acceptable had room service been reasonably prompt, but on the two occasions we ordered, delivery took around an hour. To be fair, however, the food itself was very good once it arrived. Housekeeping was another area where we were disappointed. On the day before checkout, towels had been left in the bath as a clear indication that they needed replacing. When we returned late that evening after a full day of sightseeing, the towels had still not been replaced and the bed had not been made. Fresh bottles of water had been left, so there had clearly been some room servicing, but the incomplete housekeeping was disappointing. There were also some cleanliness issues within the suite. Although it looked impressive, closer inspection revealed dirty marks on the mirror and tabletops, while the safe contained a noticeable amount of dust. More concerningly, we found part of what appeared to be a medical tablet inside the safe. These are small details individually, but together they suggested that the room had not received the level of detailed cleaning we would expect before a new guest arrived. We don't want this review to appear unfair, because there were positives. The Executive Suite itself was spacious and had the potential to be an excellent room, and, as mentioned, the food we ordered from room service was very good. The problems were also not about the friendliness of individual staff members; rather, they concerned communication, follow-through, housekeeping and the resolution of basic room issues. Overall, it was a shame because we had been looking forward to our stay here. Unfortunately, the combination of an uncomfortable room temperature, delays in resolving the minibar issue, slow room service and inconsistent housekeeping meant that the stay was not the relaxing experience we had hoped for. Compared with the other hotels we stayed in during our trip, the Sheraton Xi’an North City lacked consistency in several areas that are important to us. We hope the hotel will take this feedback constructively, as with better attention to maintenance, housekeeping and service follow-through, the property could deliver a much better guest experience.

Xi'an MEILIE Ling Homestay was such a pleasant surprise! ✨ The location is incredibly convenient; you can walk to the Bell Tower and Muslim Quarter. Despite being in a bustling area, it's remarkably quiet inside, so street noise won't disturb you. The homestay is fully equipped with all amenities, and the room setup is top-notch, allowing for a good rest after a day of sightseeing. Staying here in Xi'an was a fantastic experience. The pickup service arranged by the homestay (Bell Tower Viewing Platform) was excellent. The driver arrived early at the airport and waited patiently. He provided a guided tour-like service along the way, explaining many Xi'an specialties in detail. 👍 The front desk staff, both the ladies and gentlemen, were also very attentive and promptly met our needs. 👍 The housekeepers were also very enthusiastic and considerate in every aspect. 👍

I booked two rooms, one directly facing the hallway entrance and the other next to the equipment room, at opposite ends of the same floor. They claimed this was to keep us on the same floor. Is this how you treat long-time customers? Do you call two twin beds pushed together a 'king room'? And then claim it's an upgraded room type? Why didn't the front desk mention this at check-in? It's not like I'm stingy about a few extra bucks. No one paid any attention when we got in or out of the car, or when entering/exiting the hotel. I know you don't lack guests, but I will definitely not choose Renaissance Hotel again when I come to Xi'an in the future. Regarding the Minibar & Welcome Drinks: The front desk specifically told me they were chargeable. After calling the duty manager, it took multiple confirmations for them to finally admit that my booked room type included them for free.

Absolutely loved this hotel! While a bit pricey, it was totally worth it. The scenery is stunning, truly giving you the feeling of being transported back to the Tang Dynasty. Yu Shanyuan is definitely the best restaurant nearby; the chef's skills are top-notch. Every evening, there's a hot spring bath available, which was incredibly refreshing after visiting the Terracotta Warriors. The kids even said they didn't want to leave!

Ask yourself do you plan the trip to stay in the hotel all the time or do you use the hotel for a good and comfortable stay at night for a good bed and shower then your at the right place here at Somerset, comfortable rooms for all groups. Shops are close by and good service. Nice breakfast with variations every day.

Overall, my stay was great. The hotel's location is super convenient for getting around. The room was clean and tidy, facilities were well-maintained, and the bedding was really comfortable, so I slept very well. The staff were all friendly and polite, and service was prompt. Breakfast offered a wide variety of options and tasted good. All in all, it's excellent value for money. I'd definitely choose to stay here again on my next visit and highly recommend it.

This hotel is located in the heart of Xi'an, offering extremely convenient transportation. There's a subway station right outside, as well as a tourist service center for trips to the Terracotta Army. The Bell Tower and city tour bus stops are also very close by. Despite being in a bustling area, the hotel's location is surprisingly quiet. Furthermore, the hotel's facilities, rooms, and cleanliness all meet star-rated standards. I highly recommend this hotel to first-time visitors to Xi'an.

The hotel boasts a unique location with a Joy City mall right next door, offering a wide array of snacks. Behind Joy City, there's the Grand Tang Dynasty Everbright City and the Giant Wild Goose Pagoda, all connected and just a 5-minute walk from the hotel, making it super convenient for a stroll. The front desk staff, Sakura 🌸 and Bai Su, provided exceptional service, ensuring we had a very satisfying stay. The breakfast was delicious, and overall, our stay was fantastic!

The hotel is located in the heart of Qujiang New District, right across the road from Qujiang Site Park and the Grand Tang Dynasty Furong Garden. It's also just one subway stop from the North Square of Big Wild Goose Pagoda, and you can even walk to the Grand Tang Everbright City. The hotel itself is quite grand, and its own dining options are excellent. The breakfast is very rich, and both the Cantonese restaurant and the Spanish restaurant are great. It's also very close to Furong Xintiandi. Everything else was perfect, except for the limited number of power outlets by the bed (many B&Bs even offer Type-C and Lightning charging ports).

Didn't expect to have a choice of both soft and firm pillows! The shower pressure was fantastic too, washing away all the day's fatigue. And they even had freshly made Xi'an oil noodles for breakfast! Simple pleasures like these really make a couple's trip. Definitely my top choice for the next vacation!