5-Star Hotels in Ontario, Canada

Booked Deluxe King Room with breakfast included. Room was spacious and breakfast was great. Yet the standard of housekeeping was far from satisfactory. First, hairs were found at the wrap for the wire of the hair dryer the moment I checked in, and small scrap of paper was also found on the inside of a towel. Without any notice/sign in the room about the hotel's green housekeeping policy (if any), towels heavily loaded on the hook and hangers in the bathroom were not collected even on day 3 of my stay (there was no bath tub in the room to place used towels). Packs of cotton pads, cotton buds and small soaps were not refilled even when totally used up. Interesting enough, when enquired with front desk if that was the hotel's policy not to so collect the towels and make the refill unless express requests were made, the answer was in the negative. The charging of tips for breakfast is another interesting issue. My husband stayed at the hotel for 2 nights (with breakfast included) before my arrival. When he checked out, he was asked to pay for tips for 1 breakfast. After clarifying if tips should be paid for 2 breakfasts instead, front desk apologized for having wrongly charged for any tips as all charges should have already been included when making the hotel booking. Yet on our checking out after 5 nights' stay with the hotel, we were told that we had to pay for tips for 2 days' breakfast. We again enquired about the hotel policy and explained that we were willing to pay but wondered why tips weren't charged for all 5 days for our stay. No explanation was given and the staff (probably thought that we did not want to pay) just advised that the charges would be waived. I have stayed at Park Hyatt Bangkok and the service was excellent. Was thus surprised to had those experience at Park Hyatt Toronto.

I stayed at this hotel on business, and the overall experience was outstanding. The staff is extremely professional and polite – I especially appreciate that they went out of their way to allow us an early check-in, which really helped with organizing our day. The hotel lobby is beautifully designed, and the cleanliness and tidiness of the entire property are at a very high level. After a busy workday, the exceptionally comfortable bed and great pillows ensured a perfect night's sleep. The location is an absolute plus. The hotel is very close to the city center, and with the main railway station right in front of it, it is incredibly accessible and convenient. All in all, I really enjoyed my stay and would highly recommend this hotel!

The hotel is in a very good location, in the city center, and is convenient to everywhere, especially the TV tower. If you drive, you can park your car in the parking lot directly opposite the hotel, which is cheaper than the hotel's own parking fee (but it is actually very expensive). The room is clean, the service is also very good, and every service staff is very enthusiastic. There are two things that make me feel a little uncomfortable: one is that there is no toothbrush, and you need to ask the hotel for it. The second is that the quilt is wrapped with a sheet instead of a quilt cover, which makes me feel that I will touch the quilt inside when I sleep, which makes me feel uneasy. Overall, it is a five-star hotel after all, and it is not bad, but to be realistic, the price of 3000-4000 is not cost-effective.

The room facilities were excellent, and the room itself was very spacious. It's conveniently located with attractions nearby. The front desk staff were very friendly and helpful. The room was clean, tidy, and comfortable. Definitely worth recommending!

Rooms was big and spacious. Updated bathroom with standing shower. Clean and comfy. Location is great right outside (literally across) of the Niagara outlet collection. Parking on site is available for a fee of 15 CAD (2023)

This place felt like visiting my parents' home in my hometown, a place that shattered my prejudices. It was incredibly clean, and it was quiet and cozy. It was the best hotel for having alone time. I want to come back again. And I'm so grateful that the owner and his wife were so kind and comfortable.

The St. Regis brand is known for luxury and butler service. The Toronto location is a bit older, so the room facilities are relatively outdated. Fortunately, the excellent service makes up for the aging infrastructure. Additionally, the top-floor restaurant is great, with both the views and the food being impressive.

It felt like a hotel with a nice historical atmosphere. The room was nice and the hotel was comfortable without any complaints. Coffee is available in the lobby in the morning, a la carte breakfast (for a fee) is available at the hotel restaurant, and there is a nice cafe nearby, making it a convenient location. Looking at the reviews of nearby hotels, I thought they might not have toothbrushes and slippers, so I brought them, but they weren't. Also, in this room, although there is a shelf for storing clothes, it was not uncommon for there to be space for hanging clothes and hangers. We only brought casual clothes for our 2-night stay, so there was no problem, but if you need a suit, it might be better to check with the hotel. Even though it was my first time in Canada, I didn't have enough time to find a hotel this time, so I was hesitant to compare it with other major hotels in the same price range the day before. I'm glad I ended up staying here, and I'd definitely like to use it again next time.

The location in Toronto's Financial District is impeccable. Breakfast is à la carte and costs extra. The room was a bit small, and although bath salts were provided for the tub, I didn't use them. I happened to be there during TIFF, so the lobby was a bit chaotic.