5-Star Hotels in Ontario, Canada

Booked Deluxe King Room with breakfast included. Room was spacious and breakfast was great. Yet the standard of housekeeping was far from satisfactory. First, hairs were found at the wrap for the wire of the hair dryer the moment I checked in, and small scrap of paper was also found on the inside of a towel. Without any notice/sign in the room about the hotel's green housekeeping policy (if any), towels heavily loaded on the hook and hangers in the bathroom were not collected even on day 3 of my stay (there was no bath tub in the room to place used towels). Packs of cotton pads, cotton buds and small soaps were not refilled even when totally used up. Interesting enough, when enquired with front desk if that was the hotel's policy not to so collect the towels and make the refill unless express requests were made, the answer was in the negative. The charging of tips for breakfast is another interesting issue. My husband stayed at the hotel for 2 nights (with breakfast included) before my arrival. When he checked out, he was asked to pay for tips for 1 breakfast. After clarifying if tips should be paid for 2 breakfasts instead, front desk apologized for having wrongly charged for any tips as all charges should have already been included when making the hotel booking. Yet on our checking out after 5 nights' stay with the hotel, we were told that we had to pay for tips for 2 days' breakfast. We again enquired about the hotel policy and explained that we were willing to pay but wondered why tips weren't charged for all 5 days for our stay. No explanation was given and the staff (probably thought that we did not want to pay) just advised that the charges would be waived. I have stayed at Park Hyatt Bangkok and the service was excellent. Was thus surprised to had those experience at Park Hyatt Toronto.

I stayed at this hotel on business, and the overall experience was outstanding. The staff is extremely professional and polite – I especially appreciate that they went out of their way to allow us an early check-in, which really helped with organizing our day. The hotel lobby is beautifully designed, and the cleanliness and tidiness of the entire property are at a very high level. After a busy workday, the exceptionally comfortable bed and great pillows ensured a perfect night's sleep. The location is an absolute plus. The hotel is very close to the city center, and with the main railway station right in front of it, it is incredibly accessible and convenient. All in all, I really enjoyed my stay and would highly recommend this hotel!

Very comfortable and housekeeping is very good. The down stair LANO restaurant is the best place to have a cup of coffee, there are all kind and nice waitresses and waiters. The TOCA restaurant offers the best breakfast options in everyday. It’s a great 8days staying memory.

The room facilities were excellent, and the room itself was very spacious. It's conveniently located with attractions nearby. The front desk staff were very friendly and helpful. The room was clean, tidy, and comfortable. Definitely worth recommending!

The hotel was swanky, and we loved our stay. The view from the pool was fantastic. The restaurant on site had an incredible service, and the service was great.

Rooms was big and spacious. Updated bathroom with standing shower. Clean and comfy. Location is great right outside (literally across) of the Niagara outlet collection. Parking on site is available for a fee of 15 CAD (2023)

We had an amazing experience at the Soho hotel. The room was impeccable with a spacious closet area and huge bathroom. The room offered all the amenities. And the turn down service every evening was a nice touch. The location was great as well. Many food establishments nearby and it was close to everywhere we planned on going. We would definitely stay here again.

This was my first time in Toronto, and the prices for brand-name hotels were shockingly high (it really is a developed country!). I decided to try a homestay-style hotel with a bit of hesitation. To my surprise, when I arrived, I saw a detached villa. Inside, the room far exceeded my expectations – it was clean, tidy, and newly renovated, with a private bathroom. The environment and facilities were as good as, if not better than, many business hotels. The owners were incredibly welcoming, and breakfast included bread, scrambled eggs, fruit, and milk! Crucially, the location is also very convenient, close to Yonge Street, near the subway, and there's a bus stop right outside. I do have one small suggestion though: it would be great if disposable bath towels could be provided. I'll definitely stay here again on my next visit!

The St. Regis brand is known for luxury and butler service. The Toronto location is a bit older, so the room facilities are relatively outdated. Fortunately, the excellent service makes up for the aging infrastructure. Additionally, the top-floor restaurant is great, with both the views and the food being impressive.