5-Star Hotels in Ontario, Canada

Very overpriced for the condition of hotel, rooms need updating particularly bathroom / shower, low level of maintenance . Very noisy hotel both room and lobby, lobby area had loud music in all areas not a quite space, we were unable to casually enter bar of cafe area need to be seated and there was always a 45 min wait over 4 days. Some conditions you can accept but not when your paying the premium price they are charging, feels like they are focusing on the heritage and image rather than customer satisfaction.

Very nice..Beautiful view. I would stay there again. A little disappointed with the size of the pool and having to reserve a 2 hour window to be poolside but besides that it was the perfect distance from both BMO field and The Budweiser Stage. Staff were courteous and friendly too.

It should be considered a decent stay. There was a party in the lobby when I checked in. The environment was very noisy. I couldn't hear the other person talking face to face. The housekeeping response was very slow. No one answered the first two calls. After the third call was answered, there was no service for more than an hour. The housekeeping only came after the fourth call. It is said that St. Regis has a butler service, but the butler never showed up during the three days of stay, and there was no phone contact. Everything else was acceptable.

This hotel was well worth the splurge!! Great location and the staff are so friendly and accommodating. They were always quick to help and the rooms were super clean. The pool and gym were also very nice.

Rooms was big and spacious. Updated bathroom with standing shower. Clean and comfy. Location is great right outside (literally across) of the Niagara outlet collection. Parking on site is available for a fee of 15 CAD (2023)

Excellent view

The reason for choosing Ritz is to value service. But I think Ritz Toronto didn't do that! Ritz discriminates in room arrangement! When I first stayed for two nights, I was assigned to the 10th floor. I was not satisfied and asked for a higher one. I was changed to the 17th floor! As a result, when I checked in again two days later, I was assigned to the 7th floor! I was speechless! And knowing that I had just checked in a few days ago, I wonder if guests are used to it! The most unacceptable thing is that when I left, I asked the concierge to help me move my luggage into the car. I also prepared a tip. As a result, the concierge was extremely unenthusiastic. I reminded him several times but he didn't move. He moved one for every one my friend moved! He even wanted a tip. Where does his confidence come from!

The hotel is about two hours' drive from Toronto, which is quite suitable for vacation. The hotel room has a kitchen, which is very convenient for cooking noodles. There is also a kettle. The food in the restaurant is also good. Overall, it is suitable for family vacation. Facing the lake view, you can see maple leaves in autumn. The disadvantage is that the swimming pool water is too dirty, mainly the outdoor swimming pool, the leaves have drifted into the swimming pool, and there are too many Indians, the smell is very strong

The breakfast was very rich, the chef was very warm, the restaurant had a classic temperament, and I saw a chic wedding reception in the restaurant. It was really a very good hotel! The location is in the university town, surrounded by high-end residences, Remowa is next to it, the intersection is facing Hermes.... The bottom of the alley can directly enter the Victorian University campus, the living function is super good, from the BAY of Metro Line 2 STATION is also very close and the traffic is very convenient.