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Posted on Sep 3, 2024|King Studio with City View
Guest UserMost of the people in the hotel are tourists. The front desk service is very good, the room is clean and tidy, and there is no odor. The facilities of the suite are also relatively complete, which is a good choice for tourists to stay.
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Price per night fromTHB 3,157
Posted on Feb 7, 2025|Standard Room, 1 King Bed, Non Smoking, City View
Guest UserThe hotel is very new and is the best hotel for the entire trip. The breakfast is good, the front desk is very good, the room is better than expected, the soundproofing is very good, it is 2km away from the historical center, parking is free, there is a swimming pool on the roof, and the view is very good; the only drawback is that the toilet is designed a bit high, and a person with a height of 160 can only tiptoe 😅
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Price per night fromTHB 4,347
Posted on Sep 18, 2025
Guest User
Excellent customer service! Beautiful hotel and room. The room was comfortable, quiet and very comfortable bed. Great pools to relax after a long hot day out. I really liked the honey shower gel and extras. I would definitely stay in hotel hacienda again without a doubt.
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Price per night fromTHB 2,744
Posted on Aug 22, 2023
Xiqueermama
I really like this old hotel, the perfect location, the Buddha and the warm service, the Mexican service is really very good. The executive floor is set, and those snacks and coffee breakfast are free. The service is really great, people can't help but tip more.
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Price per night fromTHB 3,974
Posted on Jun 9, 2025
Guest User
La relación calidad precio es muy buena. El personal es amable y está muy bien ubicado.
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Price per night fromTHB 1,638
Posted on Jan 4, 2025
Guest User
Horrible service! They first gave us to a room which was fine upon entering but then we saw people’s clothes and shoes. We went back to reception. She said that her colleague made mistake and gave our room away to someone else without putting in the system. She gave us another room which was smelly like hell! I asked her to change or refund. She said its the only room left and she knows its smelly and she was sorry but she couldn’t do anything. She could only put us to another room the next day. She also refused to compensate. It was midnight. We had no local sim card so had no choice but to stay. At night there was lots of noise from boiler/machine so we couldn’t sleep. It ruined our holiday. They changed us to a different room next day but refused to compensate. We had to suffer at our own cost! The location is god and the room after changed was fine. But they made us suffer for their mistake yet refused to compensate! Such a shame for a hotel to behave like this! So if you don’t want surprise or ruin your holiday, try to avoid this hotel!
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Price per night fromTHB 1,510
Posted on Mar 20, 2026
Guest User
Perfect location. Close to main square where most of the agencies are doing pick up in the morning for Chichen Itza, Los Coloradas and other excursions. There's an OXXO right across the street. Everything is available on foot.
The room was very clean and cleaned daily. Great water pressure in the shower and big bathroom.
The only downside, if that matters to you, is that you can hear everything from the street. But it quiets down around 11PM.
As the big plus side, the staff was fantastic and helpful!
Would definitely book again.
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Price per night fromTHB 1,928
Posted on Nov 24, 2025
Guest User
The room was lovely and big. Mirasol and Elizabeth were very kind and professional. Mirasol helped me with my bags and arranged a switch of my room when the hot water was not working. I was told it was working again in that room the next day. Great location. Make sure you request a room towards the back as I understand the rooms at the front can be noisy at night. Would recommend
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Price per night fromTHB 1,416
Posted on Mar 12, 2026
Guest User
The hotel itself is beautiful and full of character, with spacious rooms that make for a comfortable stay. The historic charm and atmosphere are definitely highlights, and overall the property has a lot of potential.
However, one issue that should really be addressed is the large number of dengue mosquitoes, especially around the pool area.
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Price per night fromTHB 1,957
Posted on Mar 31, 2025
Guest User
The pool is nice and the hotel is located a few blocks away from the main attractions in downtown. The best part of this experience was the hotel staff. They were extra helpful and kind. Always ready to help in whatever you need. The only complaint I have is the cleanliness in the room. There was dust in some parts of the room and the sheets weren't very clean. They didn't change them. Also, the pillows aren't comfortable. But the rest of the hotel is not bad at all for the price. I slept well, the ac works well. I would stay there again.
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Price per night fromTHB 1,166