5-Star Hotels in Edinburgh

Stunning hotel one of the best in Edinburgh impeccable service incredible whisky selection

The room was decent, the location was great, and the bed was comfortable. However, we were assigned a first-floor room right by the entrance – I'm not sure if this was intentional – and we didn't get a wink of sleep on any of our four nights. First off, the glass door was broken and couldn't be securely locked, which meant absolutely no soundproofing. We could hear every word pedestrians said on the street. Given its central tourist location, loud pedestrians, particularly intoxicated ones, would pass by until well past midnight, making a lot of noise. Then came the constant banging of doors in the morning. Even more terrifying were the sounds of luggage being dragged and lifted (due to the building's layout, all luggage had to be carried up stairs), which sounded like an earthquake, starting as early as 5 AM. We were utterly sleep-deprived and on edge! We tried to just tough it out, but by the time we left, our entire family was completely drained.

A lovely hotel with a luxurious feel to it. Great service from staff even when we had an issue it was sorted swiftly and professionally. Both the restaurant and the bar, which also served food was excellent and staff everywhere were very attentive and courteous. It would be a good idea to offer the reduced breakfast rate when hotel guests change their mind for their whole stay not just on the day they check in as plans can change as tourists to Edinburgh, especially with the weather being so hit & miss! Especially if they call ahead to book a breakfast. The location of the hotel just steps away from the foot of the Edinburgh Castle is perfect and walking distance to most places. The pool is fantastic but once again, when at the pool, guests may change their mind and want to visit the spa facilities so it may be a good idea to offer an hour option for those wishing to do this. This would benefit both hotel and guests. A great hotel and I would highly recommend.

The location is fantastic! It's just a 4-minute walk from the train station, and there's a large shopping mall right downstairs, making one-stop shopping super convenient. Victoria, the manager at the front desk, was incredibly warm and helpful. When she learned we weren't happy with our room's orientation, she specially reserved a room for us on our next booking, giving us a wonderful view that really lifted our spirits. The downsides are that the bathroom is really tiny; there's no space for toiletries. Also, housekeeping response time is extremely slow, over half an hour. Plus, the pillows are very high and uncomfortable, giving me a stiff neck!

Lovely hotel with a really nice vibe. Beds are so comfy. Nice showers and luxury toiletries. Great amenities with snacks, coffee machine, local filter coffee etc in room. Staff are great and very friendly. Happy hour from 5 to 6pm with free drinks in the bar. Lovely coffee from the conservatory bar. Great selection at breakfast. All the staff are what makes the hotel so good. Really positive attitudes and always friendly. Highly recommend this hotel.