Spa Hotels in Houston

The room is large; the supporting facilities and equipment are good. It is equipped with a Dyson hair dryer and a kettle that Chinese people like. But my people live I feel super bad: 1.) I arrived at the hotel on a long-distance international flight 2:30 minutes earlier than the stipulated 3pm check-in time. Jalisa, the check-in service staff, told me very forcefully that if I wanted to check in in advance, I would have to pay US$75💲 There was nothing negotiable room. 2) After finding another service staff to explain the situation and help us check in, they were told that we had to pay 5 days of room charges and a deposit of US$400 (I paid all 5 days of room charges when booking with Ctrip) and needed to check and wait. ⌛️I also actively called Ctrip, and 1 hour and 30 minutes have passed since the check-in procedures were completed. 3.) The hot water was not hot when I took a shower on the first day I checked into the hotel. I couldn’t take a shower and called room service. A repairman came to fix it and the hot water was a little hotter. I thought the hot water ♨️ should continue to be maintained the next day. Unfortunately, there was still no hot water the next day♨️ I took a shower and called Room service. No one answered the phone. I called the front desk 7 times in a row and no one answered. I had to go downstairs to the hotel front desk to report the hot water problem (same experience) Jalisa’s attitude was also super bad👎 She just said very coldly that I will take note of your needs. I then asked when someone will come to help me fix the hot water problem. The answer was that I don’t know because it was late (9:00 local time). 45pm) I said that the hotel has 24-hour service, but she said no and kept giving you all kinds of excuses. I was very angry. At this time, a male service staff next to me (after completing the service procedures for another guest) looked at me. Go down and help me, inform me that I will contact someone to repair it and ask me to go back to the room to wait (with the help of the male service staff, I got hot water after about 10 minutes♨️ and can take a shower) 4.) In the following days, whenever I pass by the front desk, I will go back to the room and wait. When I met Jalisa (the front desk clerk), she gave me a cold look. This is my stay experience of 6 days and 5 nights.😅😅

The location is probably the best part. It is connected to the convention center and there is also so many restaurants and food trucks so close by and there are some connected to it as well. It’s very clean and I would definitely stay here again.

Great food with wonderful location to the airport. The counter service is great as well, very nice to answer questions whilst they do love this job to sell Marriott membership in a quite proper and pleasant manner

The hotel is good and has been staying here. There is a Hong Kong guy who speaks Chinese at the front desk. The people are very nice. There are some restaurants around, as well as gallaria, and it is convenient to eat and eat. Traveling with children is very good, the bed is big. Breakfast is average. The room has a coffee machine and a microwave.

Clean and tidy, stylish and casual, warm service

My birthday weekend and it was amazing! The room was prefect, the staff was very friendly.

Well it was Fathers Day night everything was cool no problems straight to the room that next morning I woke up and left the room about 8am give are take how ever some one came in my room with my pregnant girl friend !!! It was very uncomfortable especially being she was naked . No one knocked on the door are nothing keeping in mind check out was until 12 noon

The pool area was family friendly and the reservations prevented over crowding. The rooms were spotless and all the restaurants were great. Location is central to everything downtown. Highly recommend.

Parking is very convenient, there is nothing delicious nearby, breakfast standard American breakfast, good value for money

Expensive reason, room service is online