Spa Hotels in Honolulu

Location: The hotel's location is excellent, making it convenient to get to the beach or other attractions. The valet service was also very good. Ambiance: The environment is great; you can see both the sunrise and sunset. Enjoying the breeze on the balcony while watching the sunset in the evening was incredibly relaxing. Facilities: Some facilities were under maintenance when we visited, but we didn't use the hotel's facilities much anyway, so it was fine. The only minor drawback is that the public areas are a bit small, which doesn't quite give it the feel of a resort. Hygiene: Very clean. The hotel's newly renovated style is also very minimalist. Housekeeping cleaned all used dishes and cooking utensils daily, which was a big plus.

We stayed at the one of the Historic Banyan King Room with City View for 4 nights, room was conveniently located in the main building, doesn’t come with a balcony, but has 2 windows. It gets noisy sometimes at night even though we stayed on the 4th floor. The resort also offers a list of cultural and wellness activities for booking, this is where the resort fee goes to, so make sure you book some of these activities if time permits. Overall we liked the hotel as it’s at the center of Waikiki and has direct access to the beach, several great restaurants and you can also pre-order Honolulu Coffee for pick-up at the hotel location.

Extremely satisfied! The service was attentive and thorough. Especially this morning when the roads were closed for the marathon, and the driver I booked couldn't get in, two doormen used the hotel shuttle to take me to the intersection and even helped me get across the road. It was truly a lifesaver, so grateful. I will definitely choose HALEKULANI again next time!

Hygiene: Excellent. The entire place was very clean and tidy, with no trash or dust, and no unpleasant smells – everywhere smelled fresh. The gym was also clean. The only minor issue was the pool, which could get a bit noisy and messy due to the crowd. Ambiance: Fantastic. The rooms themselves were impeccable, all over 50 square meters, with mostly identical layouts, just differing in their specific location. They had everything you could ask for: a bathtub, shower, two sinks, two wardrobes, a dressing table, and a balcony with a view. A special mention for the bathtub – it filled up incredibly fast, less than five minutes, which is the quickest I've ever seen. The decor was very sophisticated, with high-quality materials that gave it a timeless feel, yet it was maintained beautifully, which was very impressive. Service: Excellent. The doormen were highly efficient at opening car doors and handling luggage. The check-in experience at the front desk was great; the staff's attitude was impeccable, they were very professional, didn't strictly adhere to every rule, and were very generous and welcoming. If a room was available, they arranged immediate check-in. Any requests were handled with high efficiency; for example, beach chairs were brought and set up quickly, and anything needed was brought to the room promptly. They even helped close the curtains, making us feel truly at home. Facilities: Outstanding. The decor is very distinctive and rich in character. It has all the amenities expected of a five-star hotel. As one of Hawaii's top three luxury hotel resorts, it boasts a quiet private beach and a golf course, plus its own dolphin lagoon where you can experience close interaction with dolphins. There are four restaurants, a well-equipped gym with fruit and lemon-coconut water, and well-appointed restrooms. There are also many century-old decorations and various shops, all selling co-branded hotel merchandise, which is quite rare and unique. Overall, this hotel is absolutely worth a special trip. All aspects were flawless. What truly stands out is its century-old heritage and expansive space, yet it shows no signs of age and is meticulously maintained. I personally love this feeling of historical charm. Highly recommended.

Share with you the hotel experience: There are two rooms, one single bed in one room, two single beds in one room, the middle living room sofa is a double bed, and the living room has a kitchen with a full range of kitchenware, which is very suitable for the whole family, young and old, especially children. The family is very suitable. One bathtub can take a bath, and there are two showers. The bathroom is large. The space in the room is very reasonable. The balcony can go out directly to see the sea. Sometimes birds will come in. Downstairs is The swimming pool inside the hotel can only be accessed by swiping the room card. The hotel provides a towel card. You can go to the small window next to the pool to change the towels. After you use the towels, you can exchange the towels for use next time. There are many activities in the hotel. The submarine play items can be purchased just downstairs from the hotel, and the snorkeling can also be purchased downstairs from the hotel. In addition, the food in the hotel is also affordable and the price is acceptable. In short, the supporting facilities in the hotel are very good, which is very suitable for the whole family.

The facilities are old and the staff (a few Asian faces) have a bit of discrimination, but if you can speak English proficiency, they will improve you. Wi-Fi speed is slow, but the hotel location is OK, downstairs AB C or the hotel beach is very close.

During check-in, the staff mocked my lack of English, laughing and making gestures at other staff members, which I found unpleasant. While all explanations were in English, the departure was in Japanese, so I assumed they understood everything. Upon check-out, I was surprised to see a payment of $1,347.40. After returning home, I called Trip.com and they handled the matter, refunding me $1,030.61. However, they had deducted a $316.79 service charge and other charges that were not included in my travel application. The hotel only sent me a receipt by email, with no apology. The staff member who checked me in and checked me out was the same, so I assumed they knew I didn't speak English before making the payment. It was a shame that my trip was so frustratingly disrupted by the hotel's front desk service.

My stay didn't live up to expectations. When I went for breakfast in the morning, I was told it wasn't included, even though I'd specifically confirmed it was when booking. That immediately soured my mood. Thankfully, I contacted the platform's customer service, and they resolved it quickly and offered compensation. The hotel's incredible sea view made up for the shortcomings. I really hope the platform and the hotel, especially one with such a rich history, can avoid such communication errors in the future to ensure a truly excellent guest experience.

This hotel is conveniently located along Hawaii's main street, offering city and partial ocean views. It seems very popular, with a constant stream of people checking in, including aviation workers and regular guests. While there were no issues with the service, location, or cleanliness, there was one truly disappointing thing. When I stayed there on a Saturday, I visited SKY Waikiki Bar, which I believe is located in the neighboring Waikiki Business Plaza. It's a rooftop bar with no sound barriers, and they started playing blaring club music around 11pm, continuing until around 1am. The hotel has a single window, so even with it closed, the sound still filtered in. I'd arrived the day before and was still suffering from jet lag and extremely sleepy, but the noise was so loud I couldn't fall asleep at all, and it was the worst sleep I've ever had. Of course, this incident itself is not the Outrigger's fault, but I was truly disappointed that they didn't take any precautions or take any measures, such as making an announcement on the day, asking if there were any problems the next day, or making some kind of effort to reduce the noise, or even protesting to Sky Waikiki Bar to stop playing the loud music until midnight. Do none of the staff notice or care? So, on top of the already high room rate, a resort tax of tens of thousands of yen was added to our bill, and we were forced to sleep through the noise. I wanted to ask how it was really a resort. The hotel was apparently renovated and looked nice at first glance, but the bathtub and shower fixtures were rusty blue, and the walls inside the hotel looked like they'd just been painted, so there was no sense of finesse. I think it's a good place for those who just want a good location and a certain level of cleanliness. It was our first honeymoon in Hawaii, and we stayed at the Outrigger for a few days, but it was a disappointing experience that ruined our memories.

We were a bit disappointed initially with the cleanliness as there was a stain on the bed sheet upon entering the room. Thankfully, housekeeping changed it within the hour. The place is located in a central location, close to the beachfront at Waikiki, with a partnership with beachfront stores for beach equipment, as well as GoPros, sunscreen, lotion etc. that can be borrowed, included in the resort rate. However, the age of the hotel is really starting to show, it is in need of not just a touch up but an overhaul where possible. To be fair, the price, especially that paid for during this period, was a fair representation especially compared to neighbouring downtown hotels, given you do receive much more space and a kitchenette with microwave in the case of the 1 bedroom suite. However, I would say that I would have enjoyed my stay far more if at least some work was put in to modernise the space. In particular, my bathtub had peeling paint, and the colours of the room need some work.