Spa Hotels in Honolulu

The hotel is great, especially the thorough and fun cleaning service, which even includes dishwashing daily. The dryer was a bit dirty, but the washing machine worked well, and the sunny balcony was perfect for drying clothes, making it ideal for a vacation. I was also pleasantly surprised to find a handheld steamer, which made ironing very convenient. The hotel also lends out sun umbrellas and beach chairs, but the quality isn't great – a strong wind could easily blow the umbrella away. Free coffee is available on the first floor before 9:30 AM, and you can buy onigiri just a short walk away. The only thing to watch out for are two of the female front desk staff – one named Rachel and another who looks somewhat Chinese – they are quite mean. I'd recommend seeking out the male staff for easier communication.

I stayed for one night, and when I mentioned at check-in that it was my first time, the staff kindly escorted me to my room and gave me a detailed explanation of its features. It was very helpful! The hotel is very spacious, but everything was clean, and there was plenty of space by the pool, so I was able to relax and enjoy my stay.

Perfect location. Rooms clean and beds comfy. Great breakfast but should have included in package. Daily charge very expensive. Naive about the daily resort charge which made it a very expensive stay, you’re not made aware until check out. Great holiday though. Will be back but better prepared for hidden charges

The Disney hotel in Hawaii truly lived up to its name – sunshine, beaches, coconut trees, and the hotel staff were incredibly welcoming and attentive. Upon arrival, I instantly transformed from a ”human” to a ”human,” especially enjoying the interactive activities with the Disney characters. It was a truly magical three days! I definitely want to come back again!

The hotel's location is great for public transport, and it's just across the street from Waikiki Beach. Right downstairs, there are ABC Stores, Starbucks, and other shops and restaurants, which is very convenient. There were many front desk staff, but during peak hours, we still had to wait in line for a long time. We stored our large suitcases for 3 days due to island hopping, but were charged about $15, which contradicts the 'free luggage storage' mentioned on the platform. The room itself was spacious with comfortable bedding, and there was a coffee maker that could also boil water. For drinking water, you need to bring your own bottle to refill in the lobby. The bathroom was quite roomy, and the toilet had a bidet. From the room's balcony, you could see the beach and Diamond Head in the distance, but the view was somewhat obstructed. Perhaps because it's too close to the neighboring hotel, there was a huge, noisy machine on the building directly opposite the balcony, which was especially noticeable at night. Although I was generally quite satisfied with the hotel, the drawbacks are something I can't overlook, so I might try a different place next time.

During check-in, the staff mocked my lack of English, laughing and making gestures at other staff members, which I found unpleasant. While all explanations were in English, the departure was in Japanese, so I assumed they understood everything. Upon check-out, I was surprised to see a payment of $1,347.40. After returning home, I called Trip.com and they handled the matter, refunding me $1,030.61. However, they had deducted a $316.79 service charge and other charges that were not included in my travel application. The hotel only sent me a receipt by email, with no apology. The staff member who checked me in and checked me out was the same, so I assumed they knew I didn't speak English before making the payment. It was a shame that my trip was so frustratingly disrupted by the hotel's front desk service.

This beachfront hotel had a great atmosphere and allowed for a truly elegant stay. Despite a few drawbacks, my overall impression was very positive. Pros: * Excellent location (right on the beach) * Wonderful ambiance in the restaurants like Mai Tai Bar and Surf Lanai * The historic room felt very clean and full of character. Cons: * The information given at check-in was outdated (there were discrepancies between the Japanese and English versions), which meant I missed out on the hotel tour. * Some restaurant staff seemed more focused on rushing through their duties. * Noise.

I booked a Sunset Ocean View room specifically to watch the sunset from my room. Unfortunately, the weather was bad, so I only got to see it once, but it was the most amazing sunset. It was great to have a kitchen, which allowed me to cook my own meals and reheat takeout during my stay. I was a bit disappointed that there was no bathtub, only a shower, which was an oversight on my part. Some days were cool, and with only a weak-pressured shower, it felt a little cold. They didn't replace towels unless they were left on the floor, and despite leaving a note asking for more coffee and tea, they weren't restocked. I was told the sofa bed linens were in the closet, but they weren't there. I had to ask a staff member in the hallway to bring them. On the plus side, we received two complimentary bottles of water and one ice cream daily, which was a nice touch. The poke bowl shop on the first floor was also delicious. While there are shops selling groceries, they are overpriced, so the nearby ABC Store is a better option for cheaper items. The hotel's location was excellent, within walking distance to Ala Moana Shopping Center and even Waikiki, which was very convenient. However, the front desk usually only had one or two staff members, and none spoke Japanese. This caused some confusion, as I didn't understand that the security fee was a deposit. Thankfully, I was able to confirm this with their customer service later. The lack of staff meant long waits whenever I had a question, which was inconvenient. Overall, the location was fantastic, and I would love to stay here again if I have the chance.

We usually stay at this hotel when we're in Hawaii. The staff are all very kind and left a good impression. The rooms have been renovated and are very clean, but this time, housekeeping (towel change, etc.) wasn't done for two days. On the first day, I had to call the front desk just to get the towels changed. I also requested that the room be cleaned the next day, but it still wasn't, so I had to call again before they finally cleaned it. The cleaning staff were pleasant and left a good impression, but both rooms we booked were forgotten. They did clean them after we called a couple of times, and the location is great, so I'd still use this hotel again.

We were a bit disappointed initially with the cleanliness as there was a stain on the bed sheet upon entering the room. Thankfully, housekeeping changed it within the hour. The place is located in a central location, close to the beachfront at Waikiki, with a partnership with beachfront stores for beach equipment, as well as GoPros, sunscreen, lotion etc. that can be borrowed, included in the resort rate. However, the age of the hotel is really starting to show, it is in need of not just a touch up but an overhaul where possible. To be fair, the price, especially that paid for during this period, was a fair representation especially compared to neighbouring downtown hotels, given you do receive much more space and a kitchenette with microwave in the case of the 1 bedroom suite. However, I would say that I would have enjoyed my stay far more if at least some work was put in to modernise the space. In particular, my bathtub had peeling paint, and the colours of the room need some work.