Radisson Hotel Group is implementing the Radisson Hotels Safety Protocol, a new program of in-depth cleanliness and disinfection procedures, in partnership with SGS, the world’s leading Health and Safety inspection company. The Radisson Hotels Safety protocol is an extension to the brand commitment which includes 20 Steps and an additional 10-Step protocol for Meetings and Events. These steps include hand sanitizing stations at all entrances, the use of Personal Protective Equipment-PPE, and protective screens, enhanced and recorded cleaning and disinfection frequency, social distancing in all areas of its hotels, reiteration of food safety standards and comprehensive staff training. For additional information please refer to www.radissonhotels.com/safe
"Overall good with the exception of ill naintained and ill eqipped gym and apsent of coffemaker in the room, everythind is upto expectation"
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9.2/10
Great
NNofightThe service exceeded expectations in some areas but fell short in others. What exceeded expectations: Room change request and check out flexibility met. What fell short: Upon room change, there were no slippers provided. A request for breakfast box for one morning (my rate included breakfast) was not followed through, neither an ok nor a no was given. Waiters on final day breakfast were slower than usual to serve coffee and tea.
Suggestion: For security reasons, it may better for hotel to acquire a robot to carry food delivery (eg Hunger Station) orders to the room instead of letting the rider deliver directly to room.
AAnonymous User“I really enjoyed my experience here. The place was beautiful, comfortable, and very relaxing. The service was excellent and the staff were friendly and helpful. The facilities were clean and well organized, and the overall atmosphere was رائع. I would definitely recommend it and would love to visit again.” 😊
AAnonymous UserThe hotel is conveniently located, with a small but efficient parking lot. The public areas are nice, but the room amenities are average and somewhat mismatched. The executive rooms are not particularly special, aside from being slightly larger. The restaurant is excellent, and the service is warm and attentive. However, the reservation and front desk service can be a bit stilted.
Perhaps due to the hotel's recent opening, I hope to see improvements next time I visit.
GGuest UserWe stayed at InterContinental Jeddah for three nights over New Year’s Eve, expecting a special experience, but unfortunately the service was mediocre and underwhelming.
Despite contacting the hotel two weeks in advance and receiving confirmation, the room was not prepared for three people upon arrival. Communication with reception and housekeeping was disappointing. An additional bed had to be requested twice, and when it finally arrived it was set up with a questionable brown blanket instead of proper white bedding. It took further effort to have it corrected. We also had to repeatedly ask for an extra towel for the third guest. The instant service phone line was constantly busy, forcing us to walk to reception multiple times. Even basic items like bath gel dispenser were not refilled, we had to call.
Guest Relations contacted us via WhatsApp to ask about our stay, but after we responded, there was no reply at all—it appeared to be an automated message.
Reception staff were forgetful and not proactive, despite the reception never being particularly busy during our stay. When asking about New Year’s Eve events, no one mentioned or attempted to upsell the hotel’s own buffet or any other activities. We only discovered the daily buffet (available until 1 a.m.) later when speaking directly with restaurant staff. There was also no information provided about Africa Cup screenings.
On a positive note, the facilities are clean and well maintained, and the breakfast staff were the only truly attentive and professional team members throughout our stay. Particular thanks to the Egyptian(?) manager and his team.
Overall, the hotel has potential, but the service level does not currently reflect the InterContinental brand, especially for a holiday stay.
JJiudianshoucangjiaJackFacilities: The hotel is quite new and the room equipment is good
Service: The service is very good. The hotel front desk prepared iced fruit drinks, Arabic coffee, cookies and dates for us to try for free. The guy at the front desk also enthusiastically taught us Arabic and introduced how to say thank you and hello in Arabic.
Environment: The location of the hotel is not very good. Although it seems to be very close to the airport and the Sea Mosque, the amusement park and racing track next to it are under construction and the roads are blocked. Therefore, it is impossible to walk directly to the beach from the hotel. You have to drive 10 minutes with twists and turns to get to the Sea Mosque. Next to the hotel is the racing track, which is under construction and a bit noisy.
CCongratulate82Ctrip showes it’s opened in 2022, but actually this hotel is really too old, at 15 years old. The receptionist scanned the room card too times, but I can’t enter into the room, I was so tired, they didn’t do the right job.
And they firstly gave me a room with very bad smell, which came from the old carpet. I requested to change to another room, it’s not as worse as before, but it’s still bad.
Will avoid this hotel for ever.
MMUHAMMAD NASIR KARMANDIt was amazing to stay for two nights
Hotel staff were very cooperative
Smooth check in
Front desk response on time
Cleaning service was wonderful
Suggesting for short stay
GGuest Userالمكان جميل والموقع كذلك والموظفين راقين ومتفاهمين ومتعانين جدا ولكن يعيب الاستقبال عدم الرد على الاتصال من الغرفة والتأخير في جلب الاحتياج وكذلك الأسعار للحجز أحيان يكون مبالغ فيها
YYpSuThe hotel rooms are clean and tidy, free wifi is provided (the signal is average), there are parking spaces in front of the door (but the parking spaces are tight), and it is convenient that there is a Dukan supermarket across the street.
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