Spa Hotels in Isla Mujeres

Great service, fabulous food and very clean. You’ll want for nothing at this resort as they go out of their way to please you. Beach was free of sargassum, pools are spotless plenty of lounge chairs and Bali beds. Drinks are plentiful!!! Go and enjoy!! Rooms are spacious and clean!!!

The service is very good, the hotel is large, the beach is beautiful, and the swimming pool is large and clean. Tipping is free, the food is rich, and dinner needs to be reserved. After checking out at noon, you can stay to eat, drink and play until you go to the airport

The location is like a corner where you go at night, so you can't go out without a car. I think it has the best facilities among the hotels. It's clean and there's nothing unnecessary. The restaurant also has an open feel and is really nice. The service was very good, but since I stayed at Scarlet Arte just before, I was disappointed with the friendliness of the staff, but I think the company's proactive activities will make up for everything. The rice is more delicious than Scarlet Arte and the quality is better. It's a shame there aren't any activities, but I think they will happen in the future if the company invests more. The quality is really good. best

Beautiful well maintained resort. It looks new. Room is spacious with balcony overlooking the ocean. Food is excellent throughout from all the restaurants. The best restaurants imo are the Steak house, Italian restaurant n the Mexican restaurant. The beach with fine white sand is clean n almost free of sargassum @ this time of the year in Dec. Good service throughout from all the hotel's staff there. Highly recommended.

Would recommend.

Great hotel perfect location on the beach stunning pool area wide range of activities all inclusive was amazing great value for money

Location is perfect, and the room is clean. Period of this is what you are looking it’s great. Customer service does not Exist in this place. The staff was rude and they ask for a deposit which is really odd.

My experience at planet Hollywood was 5 out of 10 the resort overall it self is beautiful the breakfast buffet 10/10 the pool events and water aerobics very fun however, when I booked the trip I booked for a junior swim out suit with 2 double beds when I arrive to check in at the reception desk I was given a king size bed with a sofa pull out . I was told by the front desk receptionist they didn't have any double beds available however I booked 2 months in advance she explained to me that she would provide me with a room with 2 beds the next day and to stop by the desk at 8 am. The next day I approached the desk with my belongings sadly to find out they didn't have the room available again the next day and I was told the same things repeatedly each night of my stay I became very frustrated sleeping on a very hard sofa bed and it gave me severe back pains. I had 2 ppl in my room and that is why I requested a room with 2 beds. The room service was also a bad experience we were told we could not order 2 of the same items in the menu which sounded weird you mean to tell me that my sister and I both can't order pizza and salad that's crazy to me . The drinks were very good especially the Miami vibe and Scooby doo shots . The resort will also try and provide you discounts by getting you to purchase a star class/diamond purchase that's 20,000 .