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Posted on Nov 29, 2025
Guest User
Great location and great service! Shower water pressure was also 10/10.
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Price per night fromS$ 348
Posted on May 3, 2023
Michele Reid
Great service, fabulous food and very clean. You’ll want for nothing at this resort as they go out of their way to please you. Beach was free of sargassum, pools are spotless plenty of lounge chairs and Bali beds. Drinks are plentiful!!! Go and enjoy!! Rooms are spacious and clean!!!
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Price per night fromS$ 526
Posted on Mar 17, 2024
Anonymous User
The best location on Isla Mujeres. It is also a relatively large hotel on the island. The front desk service is very good. The room has been upgraded. It has a large space and a suite with a front view of the sea. The hotel's exclusive beach is across the road but very close. The texture is fine and white, and the waves are not big. It is very suitable for swimming and the experience is great!
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Price per night fromS$ 310
Posted on Dec 30, 2024
Guest User
The four-day stay was very good. The only drawback was that the floor of the room was too slippery. You have to be careful. Before I checked out on the last day, it was raining outside and the floor of the room was wet and slippery. I fell twice and my foot was completely swollen. I couldn't walk normally for the next few days. Fortunately, I found no fractures after a check-up.
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Price per night fromS$ 391
Posted on Dec 13, 2024
Markus
Would recommend.
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Price per night fromS$ 227
Posted on Jun 1, 2020
陈老板888I booked a sea view suite for about $250 a night, and stayed for a week. Because of the US epidemic, there were less than ten guests in the resort, so it was empty, and a restaurant was opened. There is a supermarket in the hotel, open from Monday to Saturday, you can buy some necessities. It is because the hotel’s own restaurant is very poor, so it is necessary to rent a car to go outside the restaurant to buy and eat back to the hotel, the hotel comes with a car rental service, car rental 46 dollars a day insurance. The restaurant outside the hotel is very cheap to eat. Basically, it costs US$100 to buy enough food for 3 days and bring it back to the hotel. Talk about the advantages. Very quiet, sea view suites have everything, microwave, stove, refrigerator, tableware, washing machine, very suitable for family living. The bed is very large and very comfortable, really comfortable! Also, the hotel is very clean. The location of the hotel is not in the 7th district, so the price is very economical.
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Price per night fromS$ 316
Posted on Jul 4, 2025
Julien et Nicole
Les chambres ne sont pas bien insonorisées, le personnel est sympa malgré la douche qui a été oubliée au nettoyage de la chambre à notre arrivée
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Price per night fromS$ 209
Posted on Aug 2, 2024
Vanessa72
I was at this hotel 3 years ago for my honeymoon and it had just opened its doors and I returned because I had had a very good experience. First I will say the good thing, the staff goes out of their way to serve you and make you have a good time, the food is very varied and tastes good and the waiters are very diligent. Now the areas of opportunity, it is sad to see how they are letting this hotel decay, the hallways are dirty, they need to be painted, the elevators are moldy and dirty. Dirty, scratched and poorly maintained walls, humidity on the ceilings and black stains. The room had a bad smell of damp and mold, so much so that it gave me asthma. In the pool, water veils or trickles in the adult area do not work.
Buy the star service, but IT'S NOT WORTH IT!!! You have to be reminding the waiters and bartenders that you want premium liquor and at the pool, the STAR area is family-friendly, that is, full of children, if you are STAR but want to be in the adult area, the waiters cannot go to the star bars or take food from the STAR area, restaurants, reservations do not exist, since I arrived there was no space in practically any of the restaurants, you have to arrive by parachute and pray that they can serve you. The air conditioning was terrible, in the family lobby the air was not felt and in the Cocina Mexicana restaurant the air was damaged and it was that way for at least 2 days. It is actually unfortunate that you go in with high expectations and encounter so much neglect on the part of the administration or whoever is responsible for keeping this hotel in optimal condition, as it should be, given the name and prestige of Planet Hollywood. Ah! And to top it all off, when I checked out, a GO Pro was left in the room and although we called quickly, it magically disappeared. I'm still waiting for a response to an email that I sent at 11:30 am on July 29. Day of my checkout. In short, there are many other options, which may be more value for your money.
I was at this hotel 3 years ago for my honeymoon and it had just opened its doors and I returned because I had had a very good experience. First I will say the good thing, the staff goes out of their way to serve you and make you have a good time, the food is very varied and tastes good and the waiters are very diligent. Now the areas of opportunity, it is sad to see how they are letting this hotel decay, the hallways are dirty, they need to be painted, the elevators are moldy and dirty. Dirty, scratched and poorly maintained walls, humidity on the ceilings and black stains. The room had a bad smell of damp and mold, so much so that it gave me asthma. In the pool, water veils or trickles in the adult area do not work.
I paid the STAR service, but IT'S NOT WORTH IT!!! you have to be reminding the waiters and bartenders that you want premium liquors and at the pool, the STAR area is family-friendly, that is, full of children, if you are STAR but want to be in the adult area, the waiters cannot go to the star bars or take food from the STAR area, in other hand restaurants, reservations do not exist, since I arrived there was no space in practically any of the restaurants, you have to arrive by parachute and pray that they can serve you . The air conditioning was terrible, in the family lobby the air was not felt and in the Cocina Mexicana restaurant the air was damaged and it was that way for at least 2 days. It's actually unfortunate that you go in with high expectations and encounter so much neglect on the part of the administration or whoever is responsible for keeping this hotel in optimal condition, as it should be, given the name and prestige of Planet Hollywood. Ah! And to top it all off, when I checked out, my GO Pro was left in the room and although we called quickly, it magically disappeared. I'm still waiting for a response to an email that I sent at 11:30 am on July 29. Day of my checkout. In short, there are many other options, which may be worth your money.
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Price per night fromS$ 480
Posted on Dec 2, 2022
Guest User
We have stayed at IZLA hotel since it 1st opened so we have seen the changes of time. The Property is in like new condistion still, Staff is great. However what has changed is the nickle and dime charges and the excessove cost of thier food. It was $30 per persn for Breakfast option, yet yoy ucould order ala carte breakfast for 1/2 that. They give you 1 small 16oz bottle of water per day and they only sell Evian in the gift store for a outrageous cost, They now charge extra of you want a bali bed which sat empty the wntire time we were there. As for the propertym the room it was all stellar as always to us.
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