Spa Hotels in Trincomalee

"The hotel environment and location are very good, but the service is not good, especially the restaurant staff are very unfriendly, the usher position is not good, discriminate against Chinese people. There were also some unpleasant things that happened during the meal, which affected our mood. We had a buffet dinner in the hotel. Before, the buffet dinner in Sri Lankan hotels was charged together with the room. Some restaurants also need to be charged separately a few days after the trip, but they will bring your bill in the middle of the meal and tell you. This restaurant is good, there are many service staff, no service, and they will not refill your water or anything. No one brought the bill in the middle and at the end of our meal. We thought it was charged for the room, so we left naturally. Then the waiter stopped us in a panic like chasing a thief, and shouted that we didn’t pay. It was very rude and impolite. No one wanted to deliberately not pay, but the behavior and expression were very discriminatory against Chinese people and it was very infuriating. Besides, the service staff will only push you to buy wine or drinks (Sri Lankan buffet does not provide drinks). We ordered lemonade, and they told me that it was not available. I said that mineral water would be fine, because I really didn't want to drink drinks, and then they told me that it was not available either (I clearly saw the waiter bring mineral water to a table of white people before, naked discrimination). Finally, I thought that the waiter might need to earn money, so I ordered three glasses of juice. But the process was very unpleasant. This is the only hotel we want to write a review for after staying in so many hotels, just because of these unpleasant experiences."

"Welcome to Trincomalee, Sri Lanka. Nice hotel with great swimming pool. Hotel is close to the beach, you can walk there very fast. Service was good, friendly and kind staff with great English language skills. My friend and she's family really enjoyed staying in this hotel. Swimming pool, also to childrens pool was very nice size and well maintained, very clean water and surrounding."

"This excellent hotel is really a resort. It is off the beaten path, but worth the extra travel time to get there. The staff are very friendly and the food at both restaurants is very good. There is easy access to the beach and it’s quiet. We were there for new years. I highly recommend it!"