Spa Hotels in Mumbai

I stayed at The St. Regis Mumbai for two nights last week and had an excellent experience. The check-in process was efficient, and the staff maintained a high level of professionalism throughout my stay. The room was spacious, impeccably clean, and offered an impressive city view. Housekeeping was consistent and attentive, ensuring everything was in order without needing to request anything. Although I did not try the breakfast service, I did visit the bar on the 37th floor, which was a highlight of the stay. The night views from the top were outstanding, and the atmosphere was refined yet vibrant. The service team at the bar was attentive, and the overall experience made for an enjoyable evening. Overall, The St. Regis Mumbai delivered a high-quality stay with strong service standards and a well-maintained property. I would highly recommend it for both business and leisure travel.

I am writing this to highlight a distressing incident during my stay, balanced by the professional way the management eventually handled it. On March 9th, at approximately 7:20 AM, a staff member entered my room (1010) without knocking, announcing themselves, or receiving permission. As a lady staying alone in India for the first time, I was incredibly shaken as I was just stepping out of the shower and not fully dressed. This was a significant breach of privacy and safety. However, I must commend the management for their swift and professional response once I raised the issue. They initiated a good service recovery, sincerely apologized for the lapse, and provided a formal assurance that they are reviewing their Standard Operating Procedures (SOP) to ensure this never happens to another guest. While the initial experience was very disappointing, I appreciate that the hotel took full accountability and showed they value guest safety and feedback.

Stayed here for 1 night as a transit hotel after a short trip in Mumbai. The hotel looks very grand from the outside and gives a good first impression. However, during check-in, I was given a room with 2 queen beds even though I had booked a king bed room. The receptionist told me it was a very beautiful room, so I accepted it, but honestly it felt like just a normal room. I believe the king bed rooms were likely sold out, which was probably why I was given a first-floor room instead. I was not very happy about that, but since it was only a transit stay and I had to wake up early for my flight, I decided not to make an issue out of it. Another downside was the airport drop-off service, which cost 1700 INR including tax ($25 dollars)for only about a 10-minute ride. It felt quite expensive, but with a 4 am flight, I still paid for the convenience. Overall, okay for a short transit stay, but not perfect.

We recently stayed at The Westin to celebrate my wife Ritika’s birthday, and I must say – the entire experience was wonderful. From the moment we arrived, the hospitality and attention to detail were impressive. A special thanks to Jasmina, who took care of every arrangement perfectly. Her efforts truly made the occasion memorable for us. The decor, the room setup, and the overall vibe reflected warmth and elegance. The entire staff was courteous, well-behaved, and extremely professional. Everyone made sure we felt welcomed and comfortable throughout our stay. Highly recommend The Westin for anyone looking to celebrate a special occasion. Thank you once again for making Ritika’s birthday so special!

The yoga courses and Zimbabwe courses are not there but they will pretend that they are there. I asked 4 times to get the schedules through email but that email never came . Be careful cause the security at swimming pool is just like a decoration cause everyone can enter without having the room card to the swimming pool area by just jumping in while some clients are entering. And maybe there is a collaboration with the staff because actually in such beggars clothes how can they pass unobservant even the main door of the reception of the hotel! They have strict policies about cancellation which normally all the other marriotts of the world have..specially with clients who have diamond and travel genius highest level as vip clients .they dont consider that they stayed the entire week 7 days and it can happen that the last day some unpredictable work thing can happen. The 24 /7 service is just a fake thing cause if you call at a normal 10 pm the person's who ll pick up the phone after a LONG wait they still make you wait for the next morning for the concerned person to come and ask. They say ”we ll call you back but that call never comes” .

Disappointing service and required to make multiple calls to get room service. At the checkout, the staff was not capable of offering timely service and while serving to me, other client was also entertained which I found strange customer service. The staff was unable to release blocked money and as of today it has not been released. Finally, the staff did take a long time in producing invoice and still haven’t received an email for the invoice. The management needs to pay attention to training being provided to the staff.

I requested a very quiet room, and upon check-in, I was assured room 101 was a very quiet room. I really needed to sleep between my 2 flights. As soon as I entered my room, I went to bed and fell asleep, only to be woken up quite soon afterwards by the sound of banging - not sure what it was - drawers, cupboards, doors. Then I heard someone walking around wearing very heavy footwear, so I called reception and fortunately they put a stop to it. But then it seemed like they were doing construction work in the room above me - they started hammering!!! Yes, HAMMERING!!!!! Followed by DRILLING!!!! No chance whatsoever of any sleep! I called reception again, and they stopped the hammering and the drilling. A few minutes of peace, and then the people in room 137 put their TV on at FULL VOLUME !!! It was so loud that the television might just as well have been in my room. I put my dress on over my nighty, and went round to room 137, and asked the young girl to turn down the TV, which she did, for a little while. Zero chance of any rest, zero chance of any sleep. Even though this is an airport hotel, there is NO SOUNDPROOFING, so basically you can hear absolutely everything going on in all the rooms around you. Staff were very nice, and were always trying to do their best to ensure a pleasant stay, but all this noise is clearly the fault of the senior management. Hammering and drilling are not what one associates with a Hilton airport hotel room!!!!

My stay at the Radisson Mumbai had its ups and downs. The room was comfortable, but the ongoing construction was a major issue. The noise was persistent, and on one day, the hammering was so loud, it was right next to my room, making it impossible to rest or sleep properly. A particularly frustrating experience was at the GOMA restaurant. We ordered a course meal and specifically asked about portion sizes beforehand, being told that each portion would be suitable for one person. However, when the food arrived, the portions were large enough for more than two people. We had to cancel the main course and other dishes as we couldn’t finish the earlier ones. Despite this, we were charged for the entire course. It's the restaurant’s duty to accurately inform guests about portion sizes, and this miscommunication led to an unfortunate dining experience. That said, the staff in other areas truly stood out. Shivam and Vijay from the restaurant were incredibly attentive, always remembering my regular orders and ensuring I had my coffee packed when I was rushing to work. Jaytin from Musafar Restaurant was a big help with packed lunches, always providing us with delicious food and paying close attention to our preferences. Arjun from in-room dining was consistently polite and friendly, making every meal delivery a pleasant experience. While the hotel had its challenges, the efforts of these staff members helped improve my stay.

Very big hotel, located close to the airport. Has a rooftop view, with restaurant and outdoor swimming pool. The planes landing and taking off can clearly be viewed from the rooftop. T1 is on a walking distance, where there are multiple options for food. Note: outside food is not allowed in the hotel! Rooms were nice and clean, a bit outdated in aesthetics, but nothing worn out or too old.

,The location is very good. The hotel is quite huge and might have been great in the past but the cleanliness or room quality is very old and average. It's definitely not bad but surely not like a 5 star, the way it looks in pictures.