Featured facilities: Parking, Laundry Service (On-Site)
Good
111 reviews
7.7/10
1 night
From NZD 158
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9.0/10
Great
UumctaotaoFacilities: very complete
Hygiene: Hygiene
nice environment
The hotel by the Savannah River should be the best local hotel among the regular hotels. The only dissatisfaction is that the management is a bit messy. We have been deducting our credit card at random, and the fee has never been clarified. Through the unremitting communication of the Ctrip housekeeper, it is finally confirmed that the overcharge has been charged. I have not received a refund yet. I hope everything goes well.
GGuest UserWe booked the trip on Trip.com, prepaying. Hilton Garden Inn Savannah Historic District charged us twice. We live in Florida. As soon as I realized this. I sent receipts and screenshots. I’ve been getting the run around from management for the past 4 days..Still no refund. Still no response from the different managers we’ve been told to call back to speak to..Keep calling back to see if he/ she is in.(Paul Komanecky or Lindsey Davis) We are very disappointed with the lack of customer service from management. We just want our money. The hotel was indeed paid twice…Is this normal?
AAnonymous UserThe service at the front desk was excellent: friendly, polite and helpful. The rooms were better than expected. Quiet. Comfortable beds. Clean.
The parking lot was on multiple levels attached to the hotel. So if you are living on the 5th floor then you could park on the 5th floor and use your room key to enter the hotel on the 5th floor. The location was ok, but not really close to any of the main attractions of Savannah. You will need to drive around 15-20 minutes to go to the main areas.
GGuest UserThe hallway of the floor smelled very badly. My kids had to cover their noses. The breakfast was the worst I have experienced at an Embassy Suites. The dining room was dirty, there was barely any offerings, no yogurt, no bagels, no ice, no coffee, etc. It was a very poor breakfast. The front desk was not very friendly. I asked how to get to downtown Savannah, and they said they had no idea. My room had no blankets or pillows for the sofa bed, so I called the front desk. They made me go down at midnight to pick up the blanket and pillows. Overall, one of the poorest Embassy Suites we have stayed at.
GGuest UserThe location is very good. Although it is an old hotel, the service and quality are still good. Recommended, cost-effective in the local high!
MMatt SteinbergerThe room was a great size. Had a seperate couch/tv desk viewing area and a private back bedroom. The only concern was clear mildew/mold issues that went unchecked for what I assume weeks or months. I asked to swap rooms and was promptly switched to another room. Better, but still not completely mold free. It’s a humid environment, but I wouldn’t even sleep in my own house if it got that bad.
I don’t know if the hotel will make changes but clearly look out for mold in your room if you stay here
GGuest UserI had to ring the front desk bell four times before someone came. Waited for about eight minutes. This was at about 4pm. The room was clean enough. Unidentified drips and splatters here and there on the walls. Even though we booked for two nights we were given only one set of towels and one roll of toilet paper. I had to ask for more. The lobby bathroom was short on toilet paper, had no paper towels, and full garbage. The next day, the garbage had no been changed. Still no paper towels and now no toilet paper. Had to go to the front desk and ask if I could refill it. They let me. Seemed like only one person was working at any given time and multiple times I went to the front desk and there was a sign up that they were helping someone else. Lots of papers left out at the front desk with hotel booking information with no one around to keep it private. Overall I got a good deal and one person held it down enough to be average. I wouldn’t go back if I had to pay more to stay there.
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