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Posted on Feb 17, 2026
aldwinjasper
I have mixed feelings about our recent stay. On many fronts, this hotel hits the mark perfectly, but a significant issue with the room layout left our group feeling a bit frustrated.
The Positives
The Staff: Truly the highlight of the stay. Everyone we encountered was incredibly kind, professional, and helpful.
Value: Generally speaking, the prices are very reasonable for the level of service and the amenities provided.
The Issue: ”Unequal and Unfair” Room Sizes
We were a group of 8 people and booked 4 separate rooms (2 people per room). Despite paying the same rate, the room sizes were wildly inconsistent. Some of us had plenty of space, while others felt cramped in significantly smaller quarters.
When we brought this up to the front desk, the staff actually confirmed that we aren't the first guests to complain about this. It’s disappointing to know that management is aware of the ”size lottery” but hasn't taken steps to adjust the pricing or clearly categorize the rooms during the booking process. It feels unfair to pay the same price for a much smaller experience.
If you are traveling solo or as a couple and don't mind a bit of a gamble, this is a lovely place to stay. However, for groups booking multiple rooms, the lack of consistency is a real problem. I hope management addresses this soon—either by renovating or by being more transparent about room dimensions or adjusting prices for smaller cuts.
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Price per night fromVND 1,037,477
Posted on May 26, 2024|Deluxe Room
Guest UserCleanliness probably the best so far...
place safe and nearby to robinson.mall employess very professional ill recommend this hotel.
west town hotel price very cheap and affordable...
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Price per night fromVND 714,966
Posted on Dec 16, 2024
Vanguard34
The hotel has a country mixed with a modern feel which reflects the local landscape. I like that the function hall seems big enough to fit our company's event. The regular room size that we checked in is spacious, and the toilet is very clean. However, they didn't provide a kettle so we couldn't drink coffee inside. Unlike other hotels having a kettle is standard.
Swimming pools are rather small though, not so clean I guess especially the kids pool. But I love the fact they have a life guard on duty to watch over the swimmers. Resting areas around the pool are also limited. Food at the restaurant seems decent, but the ac eating area is limited, some need to eat outside.
Overall, even with its limitations I enjoyed my stay because the room we stayed in is very clean, and the service people are quite friendly
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Price per night fromVND 986,964
Posted on Mar 31, 2026|Standard Room
Guest UserEverything was handled professionally the moment I checked in. The front desk was all smiles and was happy to assist and get everything ready for us to settle down in our room. Front desk team were very approachable kudos to all of them including the Guard and the buttler. I ordered at Twist Cafe and let it delivered through room service it came at the right time and the waiter who served the food was kind and friendly as well. I lovd how everyone was really passionate on their jobs, an excellent compliment to all! I like the breakfast set up at AZUL with the mellow relaxing music and the view of the pool and rooms feels really like I'm on a vacation. The only thing that was off was the internet or wifi connection in my room it was on and off I booked because of a very important interview so I was expecting to have a high speed connection in the room I hope next time make sure your wifi is stable and consistent.
Nevertheless, Thank you and Good Job Team Sugarland!
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Price per night fromVND 1,033,592
Posted on May 2, 2026
Guest User2 days kami nag accomodate, ito lang po ang napansin namin:
1. 2 days kami nawalan ng tubig tuwing umaga, kaya doon kami sa public c.r na medyo malayo sa room namin. (Super hassle)
2. Ang C.R ay bumabaha
3. Super lamig ng tubig, yung heater ay design lang pero walang silbi.
4. Ang breakfast ay mamantika (delikado sa mga may highblood at mataas ang cholesterol.)
Ang mga food din ay pabalik balik lang ang putahe. Kung ano ang ulam kagabi, yun din ang ulam sa susunod na gabi. Walaan lang bagong putahe.
Suggestion: sana iba-ibahin naman para hindi nakakasawa..
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Price per night fromVND 1,196,790
Posted on Apr 28, 2026
Guest UserThe room is large enough for us , I chose double bed yet the front desk officer gave us good for 3 person room .It was twice that the power automatically off and later on after few minutes it will turn on.
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Price per night fromVND 711,080
Posted on Mar 29, 2026
Guest User
Booked this hotel because i was looking for a hotel that is close to Bocolod airport and it was published as 3.8kms to the airport
But in actual fact it's actually more than 15 kilometres away, it's very FAR
AND to find this hotel was another problem because on the maps online app i this name doesn't show up
When i arrived at the hotel it's actually with a different name
Can you please rectify and not confuse customers
Overall it's just a budget hotel
VERY Disappointed
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Price per night fromVND 439,082
Posted on Jun 10, 2025
Guest User
We stayed only for one night and were happy there. The inn is close to the mall. You can park your car for free in front of the house. Breakfast provided was great. AC & hot water worked properly. Room is spacious. Minus point would be the mosquitos in the room, but they weren't that much. Could still sleep good.
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Price per night fromVND 679,995
Posted on Apr 23, 2026
Ellie J.MAvenue Suites Hotel Bacolod offers a decent stay for short visits. The location is convenient and accessible to nearby establishments, which is a plus for travelers. The staff were generally polite and accommodating, making check-in and basic requests smooth.
However, the facilities could use some improvement. The room amenities felt a bit limited, and certain areas of the hotel appear to need maintenance or upgrades. While it’s not a bad place to stay, it may not fully meet expectations for comfort and convenience.
Overall, it’s an okay option if you’re looking for something simple, but there’s definitely room for improvement.
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Price per night fromVND 660,566
Posted on Jul 23, 2026|Fan Room (2 Single Beds)
Guest UserOverall, the place was good and provided a comfortable stay. The location was convenient, the atmosphere was pleasant, and the amenities were generally satisfactory. The host or staff were also accommodating, which made the overall experience positive.However, the cleanliness of the place could be improved. Some areas did not appear to have been cleaned thoroughly, and there were a few details that needed more attention before guests arrived. A cleaner room and better overall maintenance would have made the stay much more comfortable and enjoyable. Despite this, the place still has good potential, and I believe the experience would be significantly better with more consistent and thorough cleaning.
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Price per night fromVND 248,684