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Posted on Oct 20, 2026|Single Room-Smoking
Dongming2025Overall, my recent trip to Japan was greatly overshadowed by my experience staying at a Toyoko INN branch, so I am writing to share this feedback.
During check-in, a male staff member with short hair and a floral shirt made me feel extremely uncomfortable with his attitude. When serving the foreign guest in front of me, he was enthusiastic and detailed throughout, explaining all the facilities and services. However, the moment it was my turn, his attitude instantly turned cold, and there was almost no communication at all. This stark contrast made me feel discriminated against.
To my surprise, I ran into him again at check-out. Having stayed at Toyoko INN in Osaka multiple times before, I knew that checking out usually just meant inserting the room key into the machine with no extra steps required. This time, however, he insisted that I use the machine to scan my passport. When my scan produced no response from the machine, I tried a second one and successfully completed the check-out.
Yet, the issue didn't end there. He demanded in Japanese that I present ”the other room key” to scan the passport. I clearly replied in Japanese that ”there is only one room key, and the check-out is already done,” but he kept pestering me. Finally, he even muttered, ”Shinjitemasu” (I believe you), with a distinctly skeptical tone, as if I were lying or intentionally trying to get away with something. I was rushing to catch a flight at the time and didn't have time to argue, but the more I thought about it afterward, the more upset I felt.
I understand that a machine malfunction or another guest's actions might have caused a misunderstanding, but regardless, such unwarranted harassment should never happen to a guest who checks in and checks out properly. As a loyal, long-term guest of Toyoko INN, this experience has left me deeply disappointed. If I visit Tokyo again, I will seriously reconsider whether to choose Toyoko.
I hope the hotel management takes this kind of service issue seriously to prevent other guests from having a similarly terrible experience.
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Price per night fromUS$45
Posted on Oct 15, 2026|Economy Double Room-Non-Smoking
Zhangdingwen TomToyoko Inn Narita Airport Shin-kan is perfect for an overnight layover! Very close to Narita Airport, and the hotel offers a free shuttle bus to and from the terminals, making early morning flights stress-free. The buffet breakfast has a great variety of both Japanese and Western options, which was very satisfying. The room was clean and tidy, the service was on point, and I will definitely choose to stay here again for future transits!
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Price per night fromUS$45
Posted on Oct 11, 2026|Double Room-Non-Smoking
Zhangyubaobao9398There is an airport shuttle bus, which takes about an hour—wait, about 8 minutes' drive, very convenient.
The room is very clean and cozy, and I had a great sleep.
Breakfast is on the 13th floor, and they even have white rice porridge 👍. Watching planes take off while eating breakfast makes for such a relaxing morning ✈️.
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Price per night fromUS$43
Posted on Sep 7, 2026|Superior Double Room
Guest UserThe only downsides were the inability to check in early and the slight distance from the tram station. Otherwise, everything was great! There's a supermarket nearby, which is very convenient for shopping. Plus, there's a bus to the airport every half hour, which is super handy. The room also had a fridge and a humidifier, so overall, it was quite good!
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Price per night fromUS$34
Posted on Jul 29, 2026|Single Room Non smoking
InchThe room was clean and the transportation was convenient! The service was great, and there's a Lawson convenience store downstairs. It's less than a 10-minute walk to Narita Station, and the surrounding area is beautiful with lots of delicious food! Plus, there's a free airport shuttle – goooooood! And the window opens, it's not a dead wall!
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Price per night fromUS$51
Posted on Aug 7, 2026|Double Room, Non Smoking (Check-in Is Not Available After 11p.m.)
PatWin
It's super cool to watch planes take off and land.
The rooms are made from shipping containers, but they have everything you need and are quite clean. The fridge, microwave, and TV are also a decent size. You get a complimentary microwavable light meal that you can pick up for free at the check-in area. You can choose your preferred flavor, and it can serve as breakfast, dinner, a late-night snack, or lunch – it's up to you. Parking is ample, so you won't have trouble finding a spot.
If you're heading to or from the airport, this is an excellent place to stay. And even though they are container rooms, they don't get hot at all; the air conditioning was already on when I entered the room.
One of the container units is a laundry room with coin-operated washers and dryers, which I found very convenient.
If I had to mention any downsides, there are two minor points. First, the Wi-Fi in the room wasn't great. It was perfectly fine for chatting and messaging friends, but if you have more demanding upload or download needs, it might be a bit of a hassle. It felt like the Wi-Fi was primarily for public areas.
The second point is that because they are container rooms, if a large truck passes by, the whole room might vibrate and you'll hear the noise. Also, being so close to the airport, you'll hear planes taking off and landing. If you're sensitive to noise, you might not sleep well. However, they do provide free earplugs. Personally, I found this kind of white noise actually helped me sleep, and it wasn't jarring or uncomfortable. Plus, considering how affordable this accommodation is overall, I think the value for money is extremely high.
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Price per night fromUS$36
Posted on Mar 25, 2026
Guest User
Wonderful cultural experience in this traditional yet nicely renovated Japanese Inn. Nice scenery from our room, delicious match tea and cookies, comfortable tatami to sleep in. nice and clean public bath, we appreciated the amenities especially the soft cotton. Areas for improvement would be the temperature and humidity, our room was too dry even with the humidifier on; would also be nice to have hand towels and children size causal kimono.
Overall, we enjoyed our stay a lot, next time will try the meals.
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Price per night fromUS$150
Posted on Nov 2, 2025|Twin Room Non Smoking
Anonymous UserAccess from Narita Airport appears to be limited to Uber, so it may be a little inconvenient for those without a car. It's located away from the main road, so it's quiet. I was able to rest well. The gentle front desk staff were soothing.
I booked a twin room, but it turned out to be a triple room, which was very spacious.
I didn't use the large public bath or eat at the breakfast area, so I can't comment on that.
There is a coin laundry, which has a selection of Japanese manga.
There is some food for sale in front of the front desk, but it may not be enough, so I recommend buying some at the airport or a convenience store beforehand.
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Price per night fromUS$36
Posted on Sep 18, 2026|Comfort Queen (Non-Smoking) New
Yanyuqianjiang
Staying overnight in Japan for a layover, choosing this hotel was a brilliant decision! The hotel offers a shuttle service, making transfers to and from the airport incredibly convenient. The environment was a pleasant surprise; there's an incredibly beautiful back garden. A morning stroll there was refreshing, surrounded by lush greenery. They even thoughtfully provided mosquito repellent at the entrance – the attention to detail was excellent. The breakfast buffet was also fantastic, with a wide variety of delicious options. All the fatigue from my layover vanished. Highly recommended!
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Price per night fromUS$44
Posted on Sep 28, 2026|Budget Twin Room
Guest User
Shower/Bath was clean. Provided nice towels and hair dryer. Beds were made neatly. Only Japanese charging ports, so bring an adapter.
For dinner, you probably want to head to the other side of the train station, which is a 7 minute walk. There is also a 7/11 in the same street providing easy food options and bakery Marond (which is VERY delicious). From the station you can also follow a tourist route towards a large and very pretty tempel complex.
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Price per night fromUS$46