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Posted on Jan 12, 2026
Guest User
The location is excellent, in the center of old Batumi. Cleanliness, daily cleaning, friendly and welcoming staff. Breakfasts are not very varied, but acceptable for this level of hotel. Disliked: the bed was uncomfortable to sleep in. The mattress was good, but there was no hair conditioner in the room. I had to ask the cleaning lady for one.
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Price per night fromINR 8,612
Posted on Nov 22, 2025
Tori M
A large room, pleasant toiletries, a comfortable mattress (though a bit short for someone 180 cm tall), plenty of pillows, heated floors in the bathroom, helpful reception staff, and an excellent breakfast. The room has a kettle and capsule coffee machine, along with Lavazza tea and capsules, including decaf. We checked in two hours early. Two swimming pools.
Still, due to the tiredness of the rooms, this is a 4-star hotel instead of a 5-star hotel. Cosmetic repairs are needed: wallpaper needs to be updated, the bathroom fixtures need to be replaced, the lamps (due to wiring issues), and the air conditioner needs to be cleaned and fixed so it doesn't leak into the closet. Some shelves in the closet need to be updated and the furniture needs to be dry-cleaned. The towels need to be more carefully monitored for wear. The rooms also have vinyl wallpaper, which can easily be cleaned from tea and coffee stains, but for some reason, cleaning seems to ignore this.
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Price per night fromINR 16,108
Posted on Oct 27, 2023|Standard King Room-Non-Smoking
Mrs. GNBExcellent location within walking distance of everything, courteous and very helpful and patient staff. Tremendous service team especially at front desk and in the restaurant at breakfast who are indeed hardworking and made the 14 days spent there not only a great experience but presented a sumptuous breakfast buffet that few can equal from twenty types of bread and pastries to fresh honey still on the hive tray that you carve out yourself. I was impressed.
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Price per night fromINR 9,112
Posted on May 19, 2026
Guest UserThe place is good and well-organized, with everything you need like a washing machine, iron, and a small kitchen. It's clean, but not the best. The location is excellent, close to restaurants, cafes, and tourist areas within walking distance.
The only issue I had was that after the apartment was cleaned, my pajamas went missing. I asked at the reception, and they said the cleaning staff wasn't there. Since check-out was early in the morning, I gave them my number to contact me if they found them. Honestly, this whole thing made me uneasy; if pajamas can be stolen, what about other belongings? I was a bit stressed and insisted on following up to see if there would be any action, but unfortunately, they didn't care at all and didn't take the matter seriously.
If you book here, make sure to keep an eye on your belongings and don't let anyone in to clean.
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Price per night fromINR 5,836
Posted on Jul 3, 2026|One Bedroom Suite With Panoramic View
NIKITAVLWe had issues during check-in. We had booked a suite for a family of four – two adults and two children aged 7 and 12. Upon entering the room, we realized there were no beds for the children. The front desk promised to resolve the issue once, then twice, then three times, and by the fourth time, we had to get assertive. Eventually, sleeping arrangements were made for everyone, but it took us 7 hours of constant reminding. Overall, it's a great hotel with good breakfasts, a gym, and an indoor pool. The cleaning is good, and the staff is polite.
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Price per night fromINR 16,866
Posted on Oct 21, 2025
Buerderen
Located in the new district of Batumi, it's close to the airport but a few kilometers from the old town. However, Batumi's traffic is extremely congested; it took us over an hour to travel just a few kilometers in the afternoon. The city's management is truly terrible.
The room was small but fairly clean. It's very close to the beach. Because our flight was in the morning, we hadn't had breakfast, and there was a 50 baht deposit required to borrow an umbrella.
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Price per night fromINR 6,452
Posted on Jul 22, 2026|Superior Room
Irina75Прекрасное расположение, отель уставший, по информации планируется его реконструкция в ближайшее время, думаю после реконструкции будет прекрасным выбором
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Price per night fromINR 4,721
Posted on Feb 26, 2026|Deluxe King Room-Deluxe King Room
Saumyaleo31
We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations.
The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise.
Here were the key concerns:
1. Language & Service Gaps
For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated.
2. Inedible Food on Day 1
On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property.
3. Repeated WiFi Failures
Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication.
4. Shower Head Burst - No QC?
The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional.
5. Breakfast Quality Below Standard
The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated.
6. Room Service Delays
Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify.
Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property.
For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.
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Price per night fromINR 18,225
Posted on Nov 19, 2024
Guest User
This is not a 4* hotel. These are apartments in a residential complex. The room is normal with a balcony, new and quite clean. There is a mini kitchen and a washing machine. There was no drinking water or basic kitchen items (salt, dish sponge, detergent).
The location is good. Next to the sea, a park and a mall within walking distance. The airport is nearby
The breakfasts are modest. For some reason, everything that should be hot is cold. They cook in advance. The only tasty thing is tea.
This is a good 2* apart-hotel.
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Price per night fromINR 5,221
Posted on Jun 17, 2023
Jakhongir
It was very nice. It's clean and comfortable.
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Price per night fromINR 5,178