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Posted on Aug 11, 2025
Guest User
As an international chain hotel, the cleanliness and hygiene were excellent, and there was a generous and varied breakfast spread. Overall, everything was good, and I had a very pleasant stay. However, the breakfast was too salty; it felt like they hadn't truly considered guests' varying tastes. This is certainly an area that needs improvement.
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Price per night from€ 251
Posted on Oct 26, 2023|Standard Room
Anonymous UserLovely hotel, right on the beach and in walking distance of all the sights of Batumi. Excellent amenities. Very relaxing and couldn’t be more helpful- offered my friend and I each a free upgrade. Would stay again!
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Price per night from€ 166
Posted on Aug 17, 2025
NATAMIKI
The location is absolutely perfect, right in the heart of Old Batumi. Excellent value for money. The atmosphere is incredibly welcoming and homely; the moment you step inside, you instantly feel cared for and experience genuine hospitality. The owner personally greets guests, and at breakfast, complimentary homemade white and red wine is served, along with watermelons, melons, and khachapuri – there's always plenty of everything. You don't feel like you're staying in a hotel; rather, you feel like you're visiting friends. And breakfast on the terrace? That's a whole different story – better than any observation deck!
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Price per night from€ 83
Posted on Feb 28, 2024
bellava
The hotel is located in the old town. The location is excellent!!
The rooms are relatively large and clean, the breakfast is normal, but monotonous, nothing has changed for 3 days, and cappuccino coffee is available for an additional fee...
The SPA and pool are terrible (I took the hotel only because of the SPA) VERY DISAPPOINTED!!
The pool is small and the water is cold, stuffy and unpleasant!!!
When we checked in, there were no towels, and when we asked they said only an hour later🤔
There were three of us and they brought everything for two!!! (towels, water, shampoo, slippers, etc.)
In general, the impression was not pleasant, for that kind of money you could have rented something more decent... I will never recommend it to my friends!!!
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Price per night from€ 89
Posted on Aug 10, 2025
kursk
Facilities: Maintaining the usual Marriott brand quality, the semi-open balcony offers expansive ocean views, allowing us to enjoy the sunset from our seats. The indoor pool is spacious and boasts stunning ocean views. The gym and spa are also excellent.
Cleanliness: Clean and tidy.
Environment: Located in a busy downtown area, close to the coastline. Nearby are supermarkets, restaurants, pharmacies, shopping malls, and hotels.
Service: The front desk staff is responsive and flexible.
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Price per night from€ 199
Posted on May 4, 2025
ELENA
We really enjoyed our stay. True, there were some difficulties with check-in upon arrival, because we did not receive check-in instructions. It is imperative to contact the property in advance and then everything will be fine.
The location is very convenient, the views are stunning! The air conditioner works for heat, the room quickly warmed up, the cool weather did not bother us. The room has everything you need. Considering that these are apartments, cleaning is not provided. You also take out the trash yourself. There are many containers near the house, everything is convenient.
Every morning at 9-00 breakfast was delivered to the room. Different every day. Salad of fresh vegetables with an omelet, or sausages, or buckwheat, or boiled eggs. A bag of tea and coffee.
Thanks to the hosts, we liked everything.👍
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Price per night from€ 48
Posted on Feb 26, 2026
Saumyaleo31
We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations.
The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise.
Here were the key concerns:
1. Language & Service Gaps
For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated.
2. Inedible Food on Day 1
On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property.
3. Repeated WiFi Failures
Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication.
4. Shower Head Burst - No QC?
The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional.
5. Breakfast Quality Below Standard
The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated.
6. Room Service Delays
Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify.
Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property.
For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.
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Price per night from€ 187
Posted on Dec 6, 2025
Guest UserSUPER nice, much better than staying at one of the scammy new developments that are so prevalent in batumi these days. room was very clean, very nice. bed was a tiny bit stiff, but no matter cause everything else was lovely. would highly recommend.
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Price per night from€ 42
Posted on Oct 21, 2025
Buerderen
Located in the new district of Batumi, it's close to the airport but a few kilometers from the old town. However, Batumi's traffic is extremely congested; it took us over an hour to travel just a few kilometers in the afternoon. The city's management is truly terrible.
The room was small but fairly clean. It's very close to the beach. Because our flight was in the morning, we hadn't had breakfast, and there was a 50 baht deposit required to borrow an umbrella.
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Price per night from€ 83
Posted on May 30, 2024
charles56It's good value for money, it's close to the beach, the nearby park is good for walking, and there's a bus stop close to the hotel, so it's great for getting around the city center.
It was a shame that I couldn't use the swimming pool, but I was satisfied with the sauna facilities and the variety of breakfast options.
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Price per night from€ 74