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Posted on Jul 13, 2026
Guest User
The hotel is wonderful. The grounds and building are aesthetically beautiful. We had a triple room with a fridge, air conditioning, and a kettle. The hotel offered us breakfast, and it was excellent and varied. My youngest child is a picky eater, and they would ask her what she wanted and prepare it according to her wishes. The hotel's location is excellent, situated between the city center and the botanical garden. It's 5 Lari (150 rubles) by taxi to the center, and 5 Lari to the botanical garden, next to which there's a pristine beach with few people. On the beach, a sun lounger costs 5 Lari and an umbrella 10 Lari for the whole day. The water was like warm milk. There are restaurants nearby, and close to the hotel itself, you'll find a Spar supermarket and a pharmacy. Everything is conveniently located. The hotel also has a small pool. On our last day, before our train, we didn't go to the sea, and the kids had fun in the pool instead. In short, I recommend it... It's a quiet, peaceful area, and the sea is only 300 meters away. A superb place. The hotel is new, everything is spotless, and the hosts are hospitable. The bed linen was so new and clean it practically crackled. Check-in time was 3 PM, but we arrived at 1 PM and were checked in without any problems. Check-out time was 12 PM, but our train wasn't until 4:40 PM. We were allowed to stay until 3:30 PM. Thank you!
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Price per night fromTHB 1,398
Posted on Feb 18, 2026
Marinaaa_009I stayed in these apartments from February 11th to 17th. When I checked in, the room was spotless and smelled amazing! I really liked that I didn't need to talk to anyone before checking in; I could just go straight to my room. The hosts of these apartments provided detailed instructions on how to check in and were always ready to help 🥹🩷. The room has a clothes dryer, iron, hairdryer, dishes, and extra blankets in case it gets chilly. I would happily come back here again! Thank you 🩷🥰
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Price per night fromTHB 2,287
Posted on May 19, 2026
Guest UserThe place is good and well-organized, with everything you need like a washing machine, iron, and a small kitchen. It's clean, but not the best. The location is excellent, close to restaurants, cafes, and tourist areas within walking distance.
The only issue I had was that after the apartment was cleaned, my pajamas went missing. I asked at the reception, and they said the cleaning staff wasn't there. Since check-out was early in the morning, I gave them my number to contact me if they found them. Honestly, this whole thing made me uneasy; if pajamas can be stolen, what about other belongings? I was a bit stressed and insisted on following up to see if there would be any action, but unfortunately, they didn't care at all and didn't take the matter seriously.
If you book here, make sure to keep an eye on your belongings and don't let anyone in to clean.
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Price per night fromTHB 2,766
Posted on Feb 28, 2024
bellava
The hotel is located in the old town. The location is excellent!!
The rooms are relatively large and clean, the breakfast is normal, but monotonous, nothing has changed for 3 days, and cappuccino coffee is available for an additional fee...
The SPA and pool are terrible (I took the hotel only because of the SPA) VERY DISAPPOINTED!!
The pool is small and the water is cold, stuffy and unpleasant!!!
When we checked in, there were no towels, and when we asked they said only an hour later🤔
There were three of us and they brought everything for two!!! (towels, water, shampoo, slippers, etc.)
In general, the impression was not pleasant, for that kind of money you could have rented something more decent... I will never recommend it to my friends!!!
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Price per night fromTHB 4,379
Posted on Aug 16, 2025
Wutongyeyu02
A fantastic beachfront hotel, boasting both lake and sea views. My friend had originally booked an apartment on ***********, but upon arrival, discovered their reservation had been canceled due to overbooking. We ended up booking the Hilton last-minute on Trip.com, and the service was excellent. The rooms at the Hilton were reassuringly good.
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Price per night fromTHB 8,563
Posted on Oct 21, 2025
Buerderen
Located in the new district of Batumi, it's close to the airport but a few kilometers from the old town. However, Batumi's traffic is extremely congested; it took us over an hour to travel just a few kilometers in the afternoon. The city's management is truly terrible.
The room was small but fairly clean. It's very close to the beach. Because our flight was in the morning, we hadn't had breakfast, and there was a 50 baht deposit required to borrow an umbrella.
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Price per night fromTHB 2,761
Posted on Feb 24, 2026
Guest User
The apartment smelt of stale smoke a lot but was relaxing and had a great view. The check-in was easy and straight forward at reception and the receptionist was kind.
Great views from the balcony, with much more privacy than other orbi apartments. I’d recommend it’s worth the money - not a palace but decent.
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Price per night fromTHB 1,288
Posted on Feb 26, 2026
Saumyaleo31
We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations.
The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise.
Here were the key concerns:
1. Language & Service Gaps
For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated.
2. Inedible Food on Day 1
On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property.
3. Repeated WiFi Failures
Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication.
4. Shower Head Burst - No QC?
The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional.
5. Breakfast Quality Below Standard
The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated.
6. Room Service Delays
Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify.
Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property.
For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.
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Price per night fromTHB 8,618
Posted on Dec 19, 2025
Chessmaster
I have spent there 4 days. Check-in 15:00, rather late. Check-out until 11:00, its early, be ready for that as well. The apartments are on the 4th floor of the Steps building. I have arrived by plane. The time to get from the airport to the apartments building is about 40 minutes by foot. Or you may take a bus, though its unclear to me how you may pay it the bus without Batumi card that I had. The weather was rainy about 75% of time. Its a typical winter in Batumi. The wifi was working in apartments well. The cleaning done was every day or at least you are asked whether you need that or not. You need to wait quite some time until hot water at the shower starts. Due to bad weather my plane was postponed. The host did not help me with dealing with it, he just wanted to take 30$ whilst we agreed previously on 13$ by 1 more night by phone. So I had to figure out my new plane ticket and leave in a hurry.
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Price per night fromTHB 1,947
Posted on Sep 21, 2025
KostyaFill
В целом неплохо , то что очень близко к центру но приходится жертвовать комфортом , и все зависит от номера , у меня в номере не было двери в душевой кабине , и вода выливалась ра пол , в других номерах такого не было , интернет иногда скакал.
В целом отель нормальный , но ожидать чего-то вау не стоит
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Price per night fromTHB 1,208