I have spent 14 days in this hotel.
Good: 1) The room is pretty spacious 2) Quite lot of parking space (can't reserve it but i never see it full during my stay). 3) Free breakfast of reasonable quality. You can also bring it to hotel room if you want. 4) There are quite a few restaurants in five minutes walk. 5) There is coin-based laundary with dryers on 2nd floor. And you can change coins on the front desk if you don't have. 6) There is a small swimming pool and a gym. 7) The building is not very new but they have renovated it. e.g., The TV in the room is a big flat screen. 7) The room is generally clean. They offer housekeeping service every other day. 8) The room is equipped with stove, oven, microwave, dish washer, bowls, cups, knife and chopping boards. Basically all utensils for cooking are ready.
Nitpicks: 1) The air conditioner is a bit noisy but it is ok for me 2) The socket for TV are broken when I got in. But they have fixed it in a few hours by laying some extension cords around the room so it's considered ok 3) The mattress of the double bed is not pocketed 4) Some minor issues on the elevators sometimes it stayed on the original floor, instead of moving to the target floor (I encountered twice) 5) The bleach of the swimming pool is a bit strong I always got red eyes for a few hours after swimming.
I saw a charge on my credit card after I checked out for a few days. I didn’t receive any notification at check in or check out or by email so I called the front desk. He told me the charge was due to a change in tax rate and will email me a receipt but up to the moment I wrote the review I still haven’t received anything.
The hotel facilities are a bit dated; the photos might be from when they were brand new, so the actual experience might differ somewhat. The suites were spacious, but the air conditioning was a bit noisy. The breakfast was okay, but there were far too few seats. Our family of three went down at 8 am and there wasn't a single seat available. We slowly got our food and waited another five or six minutes before we could sit down, which was a bit of a disappointment. It seems that bottled water is only free for Happy Hour members; we only realized this after we drank it, but it didn't seem to come with an extra charge.
Always an excellent experience when I visit this hotel. I have been twice and both times it was very clean and comfortable for my family. I highly recommend it for out of town travellers to Markham!
the hotel staff and atmosphere was amazing. exceptional customer service. the place was quiet and clean and we loved our room. only downside was that someone was smoking **** and the smell disturbed us. overall, 4.5 stars.
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Price per night fromAED 663
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