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9.5/10
Amazing
GGuest UserSandia is a beautiful hotel, and the staff was very friendly and helpful. Thanks to Trip.com for providing such a great rate for my husband and I to be able to stay at this hotel for the first time. The whole experience there was wonderful!
JJavier A. RoqueThe customer service was initially great upon check in. Since I have been driving cross country I didn’t really have time to check the details about the parking. When arrived I was told parking was booked and I told I could Park in the side street between the convenient store and the hotel. My car got broken into that night or early morning. Now the staff was good at that moment letting me use the room a little longer to figure out what to do and make sure the police report was good a ect. They had a camera on that street facing my car. This is were the customer service falls. Its been over a week of me ask and calling to request the video footage of the incident and I keep getting pushed to the side. Apparently no one know the situation with me getting the footage but the manager and the so called security team thats in charge with the videos footage. I have sent an email requesting it and have not received nothing. No call back in regards to the video footage. This is highly unprofessional when a customer had their vehicle broken into when staying on their property. I should have gotten the footage at least a day or two after the incident but a full week is crazy and i have to wait for a manager to be on site on Tuesday to get my situation resolved! Unprofessional and unacceptable.
GGuest UserThe lobby is beautiful and stylish, probably the best in town. Char restaurant provides good food. I like the grilled Ceaser wedge a lot. The bed is comfortable. I had good sleep.
MMRCarguy⭐⭐⭐⭐⭐
After an extremely long family day at the Grand Canyon, we arrived at the hotel very late and completely exhausted. From the moment we walked in, the experience turned around thanks to the amazing staff.
I especially want to recognize Mona, who was absolutely incredible. She immediately made my family feel welcome and taken care of, even though it was late and we were clearly worn out from the day. Mona was kind, patient, and genuinely helpful, making sure we had everything we needed to get settled quickly and comfortably.
The hotel itself was clean, comfortable, and exactly what we needed after such a long day of travel and exploring. But it was Mona’s level of service that really stood out. People like her make a huge difference and are the reason we would absolutely stay here again.
Thank you again, Mona, for taking such great care of my family—it meant a lot after such a long day!
徐徐The hotel decoration style is very good and very attentive, the room area is also relatively large, that is, I do not know how to distinguish the room type when booking, the room type feels in the annex building, looks like a motel from the outside, the window is the hotel parking lot, then the outside is high speed, a bit noisy , the room will be better in the main building
GGuest UserSo close to the terminal, just follow the signs once you exit the terminal, cross a couple of roads and you're in the property parking lot.
It's clean and although an old hotel it's kept clean and updated here and there. For example beds have seen better times, but washroom was looking good.
Staff was great, food was fine and served fast.
On the down side one two items:
1 only decaf coffee in the room, odd eh
2 the shower drain wasn't great and will not drain fast enough
黄黄Can pick up and drop off, very close to the airport, free breakfast, great swimming pool, but unfortunately there is no swimsuit, the environment is very good, very nice! Choose directly! Very cost-effective!
GGuest UserThis was out 3rd trip through Albuquerque and we have stayed at the Microtel every time. Rooms are great. Refrigerator. Continental breakfast. Everything is slways terrific.
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