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Posted on Jun 14, 2026
Anonymous UserThis has to be the coziest and most delightful hotel I've stayed at in Europe so far! The room was warm, clean, and fully equipped. Plus, the minibar was free! Our Matterhorn-view room offered stunning views of the Matterhorn right from our balcony – no need to even step outside. Zermatt is a small town, so the hotel's location meant we could get anywhere within 10 minutes. The owner and staff were incredibly warm and lovely people. Breakfast was amazing, with a great variety and beautifully presented. The hotel also offers a shuttle service to the station; we just told the owner and a staff member took us there with a walkie-talkie! Highly recommend!
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Price per night fromNZD 466
Posted on Jul 29, 2025
Yan Jai YOLO
The waiter's attitude is good, the breakfast is very good, the choice is many, the hotel is very convenient, very clean, there are many restaurants next to it, not far from the train station and the cable car station, very convenient
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Price per night fromNZD 488
Posted on May 10, 2025
Sunyiqing
This hotel is our lucky hotel! We ended the bitter wind and rain in Switzerland here and finally saw the Matterhorn! This hotel itself is also great. The interior layout and design are very cleverly using the elements of the Matterhorn. Moreover, we only made a temporary reservation at 6 or 7 last night. The lady at the front desk upgraded our room type. The room is so big and has a large balcony. There are free coffee and tea in the room. Their breakfast is also great. Because I was in a hurry to go up the mountain in the morning, I didn’t take any photos, but the breakfast is very rich, with various fresh fruits such as strawberries and kiwis, freshly fried meats such as bacon and grilled sausages, as well as vegetables such as broccoli and mushrooms, as well as various breads, juices and milk, and even freshly squeezed orange juice. You can also go to the bar and order a cappuccino. In short, you can eat very satisfying! The best thing is that this hotel also has a pick-up service. We originally had to drag the big box to the train station for more than ten minutes, and the small car took us directly there. It took a few minutes and arrived super fast! I promise that I will definitely stay at this hotel next time I come to Zermatt!
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Price per night fromNZD 355
Posted on Jul 7, 2026|Double Room North
Tzyy0The location is excellent and conveniently within walking distance of the main street, the Bahnhof, and several scenic viewpoints. The lovely ladies at the front desk kindly helped us prepare the sofa bed as a separate bed, so my friend and I didn’t have to share one.
We stayed on the fifth floor, and the view from our windows was beautiful, you can even watch the sunrise over the Matterhorn. Breakfast was simple but sufficient, and we also appreciated being allowed a late check-out.
The only downside was the shower, as the water temperature would suddenly become very hot without warning, which was quite shocking and uncomfortable.
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Price per night fromNZD 319
Posted on Sep 6, 2026|Double Room Alpine
Guest UserThe BEST Value for money Hotel.
It had GREAT Hospitality. Great service. The quality of the room, lobby etc was really nice. BIG Balcony and well equipped bathroom. The pick up and drop off service from the train station was also very good.
Overall I LOVED the experience and if I ever visit again I would highly recommend this place.
One suggestion for improvement: Need to have more options and varieties in the breakfast.
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Price per night fromNZD 209
Posted on Jul 27, 2026|2 Room Suite in Family Room
Guest UserYou can spot the hotel from the shuttle train. The two-bedroom apartment was really spacious, and after a week in Switzerland, this is where we finally felt like we were on vacation. In the morning, heading to the restaurant, we even saw black-faced sheep wandering around! Breakfast was decent, nothing special but filling. The restaurant has a big screen, just like the Zermatt app, showing live feeds from several classic spots on the Matterhorn. It's worth checking out – if the weather's bad, you'll know not to bother going up the mountain and wasting your money.
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Price per night fromNZD 505
Posted on Feb 23, 2025|Junior Suite With Matterhorn View
kris_0Location – 10/10
Nestled high above Zermatt, the Riffelhaus 1853 is accessible via the Gornergrat railway, making the journey itself an adventure. Once you arrive, you’re greeted by panoramic mountain views in every direction, with the iconic Matterhorn standing proudly in front of you. The setting is perfect for ski-in/ski-out access in winter and stunning hiking trails in summer.
Rooms – 9/10
The rooms are cozy, modern, and well-equipped while still maintaining a classic Swiss alpine charm. Many rooms come with Matterhorn views, and waking up to this scenery is an experience in itself. The beds are comfortable, and the rustic wooden decor gives a warm, welcoming feel. Some rooms have balconies, which I highly recommend booking for the full experience.
Service – 9/10
The staff is friendly, professional, and attentive. Despite the hotel’s remote location, the service is top-notch, with staff going out of their way to accommodate special requests. From seamless check-in to helpful local recommendations, they make the stay even more special.
Dining – 8.5/10
The on-site restaurant serves delicious Swiss cuisine, including traditional dishes like fondue and rösti. The breakfast is generous, featuring fresh bread, cheeses, meats, and eggs cooked to order. The only downside is that, due to the remote location, dining options are limited to the hotel restaurant, but the quality makes up for it.
Wellness & Spa – 10/10
The outdoor hot tub with a view of the Matterhorn is an absolute highlight! There’s also a sauna and steam bath, perfect after a day of skiing or hiking. Soaking in the warm water while surrounded by snow-capped peaks is an experience worth every penny.
Activities – 10/10
Winter: Perfect for skiing, as the hotel is directly on the slopes. The ski room is convenient, and the access to the Gornergrat ski area is unbeatable.
Summer: Incredible hiking trails with direct access to the Gornergratbahn for easy excursions to higher altitudes.
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Price per night fromNZD 1,981
Posted on May 5, 2025
AudthewayLocation was right in the middle of the city, super convenient! Nearby the Zermatt main station, as well as Gornergrat station!
Supermarkets were walking distance away, and even food options were many like macdonalds, western food, etc.
the receptionist was warm and friendly and even extended us for an early check in when rooms are available.
The hotel was overall very cozy and clean, suitable for a short stay. The necessities are provided like soap, towels, hair dryer, tissue! Just note that there is no fridge in the room if that was your concern. Other than that, perfect stay!
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Price per night fromNZD 301
Posted on Jul 22, 2024
Hui Kin LimEnjoyed the stay at the hotel, highly recommended.
Hotel staffs were friendly and made a little hotel tour to let us know the facilities.
Room arranged by the hotel was great with fantastic Mountain View. Breakfast spread was better than expected.
Do note that hotel room does not come with aircondlting. It was alright as we kept the balcony door opened with natural cool airflow.
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Price per night fromNZD 359
Posted on Sep 23, 2026|Quadruple Room with Shared Bathroom
joan_chongWe had a pleasant stay at Zermatt Youth Hostel. The hostel is not very close to Zermatt train station, so walking there with luggage can be a little inconvenient. However, the Zermatt public bus is very convenient, and there is a bus stop right in front of the hostel, making it easy to get around without having to walk too far.
The room was clean and comfortable, and the hostel has a nice, relaxed atmosphere. The staff were friendly and helpful during our stay.
Although the location is not within walking distance of the train station, the convenient public bus connection makes it easy to reach the hostel. Overall, a good option for travellers looking for a comfortable and reasonably priced stay in Zermatt.
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Price per night fromNZD 82