Anonymous User
February 16, 2024
Thomas Marvbach, the front desk manager of this hotel, has a very serious integrity problem. I booked a larger room of 18 square meters with two windows, but when he checked in, he arranged a small room of 14 square meters for me. I reminded him when I checked in. I booked a large room, but he gave me a small room, and he told me that all the rooms were the same size. I stayed for 4 nights, but on the last day I found out that he had given me the wrong room. This situation is simply too much! ! Can Ctrip give me a satisfactory answer to this?
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