Komodo Luxury Hotels

"First off, the hotel's facilities are all new, the shower pressure is great, and the pool and restaurant experience were pretty good, with nice views. Those are definitely positives. However, a few frustrating points gave me a really bad experience. Firstly, the soundproofing in the hotel is terrible. I stayed for three nights, and one night, the European guests next door started pushing chairs around, running, and screaming like crazy from about 11 PM until 1 AM. The hotel's floor staff didn't intervene at all until I called the front desk at 12:30 AM and asked them to send security. It finally quieted down about 30 minutes after that. Secondly, the check-out experience was an absolute disaster. I went to check out at 11 AM, and there were two front desk staff members assisting two sets of guests. The key issue was how incredibly slow they were. One staff member kept running off to find a supervisor for confirmation, while the other kept promoting tourist excursions. My group and three other groups waiting to check out had to wait almost 50 minutes before it was our turn. During this time, I repeatedly told the staff that I needed to get to the airport quickly, but there was no improvement. The other groups checking out were in a similar situation, all rushing to the airport. Another crucial point is that while I was checking out, I had already asked the customer service staff to book a car for me to the airport. They even told me the car had arrived and was waiting. But when I finished checking out, I was told that my car had been used by another guest! I was already in a huge rush to get to the airport, and the staff knew this, yet they still let another guest use my car. In the end, I had to wait an additional 5-10 minutes, which resulted in me missing my flight and having to rebook! So, for the service at this hotel, I can only give 0 points. The staff at this hotel seem to offer service with a smile, but they have no way of solving customer problems, plus the check-out experience, which involved waiting almost an hour for a car, was just awful."

"I really regret not discovering this hotel sooner! The hotel has a very quiet, Southeast Asian vibe. The service is also much better than hotels near the main tourist street. They offer yoga classes, morning Zumba on the beach, and even a diving club. I stayed at three different hotels in Labuan Bajo, and if I come back, this will be my top choice. The only thing to watch out for is mosquitoes in the room, but the front desk will provide mosquito coils if you ask."

"This hotel wasn’t the most expensive one I’ve booked, yet it delivered the best experience by far. Perched on a cliff, it is fully equipped with complete facilities and surrounded by stunning scenery. The hotel’s bougainvillea blends seamlessly with the natural surroundings. You can witness four distinct breathtaking views throughout the day — morning, noon, afternoon and sunset, with the sunset being exceptionally gorgeous and perfect for photos. The hotel staff are incredibly warm; they are the most thoughtful and friendly service workers I encountered during my entire trip across Indonesia. All the hotel restaurants serve fantastic food. The main restaurant offers Asian, Italian and even Chinese cuisine, which suits the taste of our Chinese family perfectly. The Kiks Seafood Restaurant in the evening stands out especially, serving the most delicious grilled seafood I have ever tasted. Compared with Ayana in Bali, the service here is superior. The staff are more welcoming and always wear smiles, making me feel right at home. There are never too many guests, so it never feels crowded. Whether you are dining, relaxing on a lounge chair, playing in the swimming pool, wandering along wooden boardwalks, joining sunset tours or enjoying sea activities, everything feels comfortable, free and laid-back the entire time. This is what a real vacation ought to be like. I don’t even need to travel elsewhere; spending five or six days staying inside this hotel would be absolutely perfect. The hotel also provides a full range of recreational activities. We only stayed for two days and left wishing we could stay longer. The housekeeping staff folded adorable monkey and animal shapes out of towels for us. Without a doubt, this is the most wonderful hotel I have ever stayed in, and the only one I’m eager to revisit. Thank you so much to everyone here, and I will be back again."

"A beautiful hotel at the center of Labuan Bajo. Walking distance to the seafood street (when exiting the hotel, walk go the left), and there's a mall next to it on the right, with a Starbucks, KFC, convenience store and some shops, lots of food options down the street. Hotel lobby is beautiful, with an open space looking towards the waters. Rooms are okay, amenities a bit lacking (no slippers, only 2 big towels). Noise from the boats are way too loud (start very early in the morning), so provided earplugs are useful. Had a seaview room and didn't hear the prayers from the mosque nearby. Free mini bar was nice. Breakfast was just so so but the view is wonderful. Afternoon dance show at the lobby was the highlight of our say"

"First off, I want to say that the hotel staff and front desk were all incredibly friendly and helpful. A big shout-out to their breakfast take-away service, which is a lifesaver for anyone planning a day trip out to sea! If you know you won't have time for breakfast, you can arrange the take-away service with the front desk in advance. The hotel's breakfast runs from 6:30 AM to 10:30 AM, but most day tours to sea leave around 6 AM. I've attached the take-away menu for reference. The hotel itself is very new and super close to the airport, about a 10-minute walk. They also offer airport shuttle service, but remember to email them in advance to book your pick-up. Just a heads-up, avoid emailing on weekends – I did, and the hotel missed my email, so I ended up dragging my heavy suitcase to the hotel, which was a real drag. Also, the rooms don't have openable windows; they have sealed glass floor-to-ceiling windows. This means no smoking in the room, and ventilation isn't the best. Since it's a new hotel, there's still a slight 'new hotel smell,' so keep that in mind if you're sensitive to that. However, since I was usually out at sea all day and only in the room at night, I wasn't really 'holed up' in the hotel, so it was perfectly acceptable. I was just happy that everything was new and clean, haha!"

"I highly recommend this hotel. I think it's the best hotel on Komodo Island. They offer free airport shuttle service. On the day of our arrival, my child probably drank a glass of unclean orange juice and vomited and had diarrhea all over the sofa that night. The hotel picked us up and took us to the hospital early the next morning. When we returned, it was past breakfast time, but after we mentioned it to the staff, they brought breakfast directly to our room. The hotel didn't charge us any extra for any of this, not even a cleaning fee. I can only say that for a room rate of just over 2,000 yuan, we received hotel service worth over 5,000 yuan. The service is even better than the Ritz-Carlton Retreat in Bali. You can go for it without hesitation. Also, the food at that restaurant was pretty good. Although some people complained about the price, honestly, I've never seen cheap food at a five-star hotel. Isn't it all about convenience and comfort? I ordered lamb chops and fish, and both were delicious, especially the lamb chops – they were fantastic and suited to Chinese tastes! The bill came to about 500 RMB, which I think is acceptable. Also, I strongly advise everyone to buy bottled water. Some hotels provide bottled water, while others provide glass bottles. Try to drink less of the glass bottles, and definitely avoid water with ice – who knows what kind of water those ice cubes are made of? Attached are two beautiful pictures of the island for you to see. Haha."

"My stay on Komodo Island, Indonesia, far exceeded my expectations, and can be summed up as a perfect blend of nature and human touch. Here's a breakdown across four aspects: environment, service, details, and activities. **1. Environment: A Hidden Tropical Paradise** The hotel is nestled along the coast of Komodo Island, boasting a private beach with crystal-clear waters and pristine white sand. The entire resort is enveloped by lush tropical vegetation, meticulously preserving its original ecological landscape. Guest rooms and public areas are thoughtfully spaced, ensuring absolute tranquility – day and night, you'll only hear the gentle lapping of waves and the chirping of birds, making it an ideal escape from the hustle and bustle. **2. Service: Attentive and Welcoming, Making You Feel at Home** The hotel provides a dedicated butler team for each guest. We were looked after by our room butler, Mr. Daniel, and his team throughout our stay. They maintained instant communication via a WhatsApp group (WA group), responding swiftly to everything from itinerary suggestions to daily requests. What truly touched me was when I experienced sudden abdominal pain; my butler proactively inquired and quickly brought medication, a level of care that went far beyond standard service. Upon check-in, welcome drinks, a special fruit platter, and complimentary mini-bar beverages were already prepared. At check-out, we even received handmade cookies as a travel snack – these thoughtful details highlight the hotel's meticulous care for its guests. **3. Activity Experience: Rich, Diverse, and Full of Rituals** The hotel organizes various activities daily: - **Ocean Exploration**: Snorkeling and boat trips are led by professional instructors, allowing guests to explore coral reefs and tropical fish directly in the hotel's waters. - **Signature Dining**: Sunrise breakfasts and sunset dinners combine gourmet food with natural scenery, creating a romantic ambiance. - **Cultural Experience**: Evening traditional dance performances vividly showcase Indonesia's cultural charm. - **Environmental Action**: Most unexpectedly, the hotel plants a tree in Bali in the guest's name and provides a photo, giving the trip a meaningful, sustainable dimension. **4. Overall Impression** From the quick check-in upon arrival and daily butler follow-ups to the seamless check-out process, there was no unnecessary waiting throughout our stay. The hotel infuses a human touch into a luxurious vacation – offering both the secluded feel of a private beach and the sense of belonging fostered by the enthusiastic team. A special thank you to Butler Daniel for his meticulous arrangements, which made this Komodo trip not only comfortable but also a memorable experience with a story to tell. As of now, this is truly the benchmark for island resort holidays in Komodo."

"Our original plan was to stay at this hotel, but an unexpected storm caused our boat to be cancelled, preventing us from reaching the island on time. While we were anxious, the hotel's customer service proactively reached out to us. Not only did they express sincere concern, but they also surprisingly arranged complimentary accommodation for us at a partner hotel on the main island until the weather improved and ferry services resumed. Even though we couldn't check in as planned, their handling and service throughout the process were exemplary. They consistently communicated patiently, actively coordinated, and did their best to alleviate our inconvenience and anxiety. This genuine customer-centric approach left a far deeper impression than a smooth check-in ever could. Although the weather left us with a slight regret, it also allowed us to personally experience the hotel's unexpected level of responsibility and attentiveness. This crisis management capability and sincerity alone are enough to make us confident in their service quality. We will definitely find another opportunity to experience the hotel's charms firsthand next time!"

"Absolutely fantastic! 👍 The building is new, the views are beautiful, and the cleanliness is excellent. The staff are all friendly and very helpful. The room was cleaned every day. There's a kitchen with complete amenities 👍, and the towels are clean and fragrant. All areas are spotless. The downside: It's a bit far from everything, but you can order food and other things online (Grab), so for those looking for a peaceful getaway, this place is perfect. There's also an airport shuttle. My family and I really enjoyed our vacation at Kaliwatu Villas and Residence. If I ever come to Labuan Bajo again, I will definitely stay here. Thank you to Alex & Maria for your help! 🙏"