Chania Luxury Hotels

"酒店新開2個月，位置有點偏，但環境還不錯，服務很贊，酒店餐廳味道也很好，性價比也高，很意外在酒店過了個生日，入住當天生日，因為到酒店很遲了，第二天出去玩回到房間發現有蛋糕和香檳，很贊👍"

"Absolutely top-notch staff service! The dining was also superb, and the views were incredibly stunning. The only issue was that the elevator in the lobby frequently malfunctioned, getting stuck and not opening its doors unless someone pressed the button from the outside. As for hardware, the power outlets on the walls in the room were a bit loose. Other hardware was fine."

"Nice place"

"Superbe hôtel ! Moderne et service très agréable dès votre arrivée à la réception. Très bon petit déjeuner! Varié et de qualité avec un service à table pour la partie cafétérie. Jus d’orange frais( c’est rare pour le signaler) Le buffet du soir est trop chère pour ce que sais si je devais trouver un défaut."

"We have a room with direct assess to the pool. ⛱️ The hotel is directly on the beach 🏖️ it has servals pools and a water park, you can spend as much time as you want in the water. 🌊 It has 5 restaurants offer breakfasts, lunches and dinners with hundreds choices of food 🥐🥯🥨🍳🍔🥩🥞🍖🍕🧆and more than 100 drinks including alcohol drinks. 🥤🧋🍶🍺🍸🍷🍻1 pool bar and 1 food corner offer snacks, desserts and drinks all day long. 🍪🍿🍩🍮🍦🍹🥃 The highlight: everything is FREE!! You can drink and eat as much as you want, whenever and wherever you want! 🆓 Plus they have programs all the long too. You can do sport🏋️, dancing🧘‍♀️, play football, ⚽️tennis🎾🏸, and they have live music every night and they have shows in the weekend evenings. 🎹🎼🥁"

"This is a very large resort, and the stay experience exceeded expectations. First of all, the room is large and comfortable and clean; secondly, the overall environment of the resort is very beautiful and the facilities are complete. The weather was bad when we went and we didn't enjoy the outdoor pool; Then there is the hotel that includes two meals, the dishes are rich and taste good; the waiters at the front desk, restaurant and room are warm and courteous; very close to the beach, suitable for leisure and vacation here, recommended 👍"

"It had the best comfortable and private resort feel. The staff were really friendly, the food was delicious, and the private sea and swimming pool were both very nice."

"Overall, this is a hotel with a beautiful sea view and a comfortable vacation environment. There were many things I liked, but there's room for improvement in service consistency and some details. The hotel's biggest advantage is undoubtedly the natural sea view. The scenery is truly beautiful, and the overall environment is very comfortable, perfect for relaxing. The staff were generally polite and willing to assist with guests' needs. Breakfast was one of my favorite parts; the food was delicious and fresh, and the overall quality was good. I'd especially like to commend a staff member wearing a blue shirt and dark grey trousers. He seemed serious, but his service was actually very meticulous. He remembered that we had ordered omelets the day before, and when he saw us the next day, he proactively asked if we wanted omelets again. Although it's a small detail, remembering a guest's preference from the previous day felt very thoughtful. However, **the most disappointing aspect of this stay was also the breakfast service.** Juice and coffee need to be served by staff; it's not self-service. Several times, staff members would proactively pour or refill drinks for guests sitting next to me without asking if I also needed anything. It might not matter once, but after it happened several times, it really made me feel overlooked. Especially when compared to that very attentive staff member, the disparity in service quality between different employees became even more apparent. I believe the hotel has significant room for improvement in terms of service proactiveness and consistency. The hotel's dinner restaurant is also commendable; the food was delicious and of good quality, though the overall prices were a bit high. Regarding the room, the water pressure was excellent, making showers very comfortable, and the air conditioning was powerful. The pillows in the room were initially too high for me, but after I mentioned it to the staff the next day, they quickly helped replace them with more suitable ones, which was handled very well. A bit disappointing was the average soundproofing in the room. At night, running water and the refrigerator's operating sounds were quite noticeable, especially in quiet moments. If you are sensitive to noise, it might affect your sleep. Another issue that significantly impacted the experience was the key card problem on the day of late check-out. The hotel's willingness to provide a late check-out was a definite plus, but the key card still deactivated at 11 AM. We had just returned from swimming at the beach, still completely wet, but couldn't enter our room, so we had to go to the front desk. Reactivating the card took about 10–15 minutes, and after getting it, we returned to the room, only to find it still couldn't open the door. We had to go back to the front desk again while still wet. This whole process was quite troublesome and made me feel that the front desk's efficiency in handling problems could be improved. Overall, I really liked the beautiful sea view and environment here. Breakfast was fresh and delicious, the dinner restaurant's food was also good, the room's water pressure and air conditioning performed well, and I also encountered a very attentive and impressive staff member. **The biggest drawback was the feeling of being repeatedly overlooked during breakfast, followed by key card handling efficiency and room soundproofing.** If the hotel could make the service among different employees more proactive and consistent, I believe the overall stay experience would improve significantly."