Hotels with WiFi in Mombasa

The first impression one gets is that one is arriving in a ”dark” and dangerous area but it seems this is an area that is gentrifying and is very safe. The apartment complex itself was surprsingly modern, clean, well look after and well equipped for the comfort of those coming in for short or long stays. It's important to specifically mention one element that makes this place work so well and stay so well kept, the lady who met us and took care of the administrative stuff, Joanna, is an absolute GEM! She may look like just a simple caretaker but she made all the difference for us. She was pleasant, welcoming, supportive and ready to assist at the drop of a hat. She is efefctively doing the work of a ”Hotel Manager”, because she does the hard work of cleaning, overseeing maintenance, laundry, etc and yet, she is effectively the facilities Public Relations Officer and handles the administrative aspects. So, I hope her employers recognise what a great employee they have and compensate her accordingly. One suggestion for the owners, they have really fantastic thick towels but a simple trick I use in my own house is to buy a simple electric dryer, not to dry the laundry but, once the towels have been dried in the sun, run them through the dryer at moderate to high heat for 15-20 minutes and they'll be mice, soft and fluffy, otherwise, after a few washes, they start getting a little scratchy and rough on the skin. It was a truly pleasantly suprising comfortable stay.

A beautiful, atmospheric hotel. Incredibly responsive and kind staff. Very delicious food. At the restaurant on the shore of ”Jazz” excellent, fresh seafood. Room cleaning is good, there is preparation of the room for sleep. We asked for late departure, in 17-00, because of the flight delay. We were free to extend our stay and gave another room, with ocean view, and helped carry things. Like a pool very much, good depth up to 2.2m. The area of the hotel is very tidy and green, everything is flowering. There are wild monkeys, their guards are chasing out of the horn))

Breakfast is for locals. Not much choices for foreigners

The rooms were spacious, but showed signs of age. The buffet was much better than other hotels we stayed at, but not nearly as lavish as in previous years; it was generally suitable for Chinese palates. The hotel is well-suited for families with children, with multiple swimming pools suitable for kids of all ages, but the beach is unsuitable for swimming as it's mostly coral reefs. The staff were very friendly, and I would choose this hotel again if needed in the future.

The location is peaceful. An older facility, somewhat run-down, but clean and orderly. Would suggest a bit more attention to beautifying the grounds, plastering and painting at the gate. The staff was friendly and responsive. The room was comfortable. A/C working well. Shower brought warm water eventually. We had a room service each day with fresh towels and bottles of water. TV was fine but not an internet TV. wi-fi was a bit spotty and slow. Room opened up to a nice patio which overlooked the pool. The patio is shared with another room. In our case there was a fairly lively family next door. The pool is well maintained and pool area is pleasant. It is a shallow pool throughout.

My experiences include both good and bad ones: GOOD: I checked in on 12th evening and booked for 1 night original on trip.com. Then I really had a good time there. Relaxed in my primitive stylish big room with sea view, sang karaoke with some of the staffs and clients there. The staff Victor is a talented rap singer👍🏻. One of the staffs named Junior (which is a very good staff) warmly helped me with online shopping. So I extended 2 days because of the very good mood at the very beginning. The extended 2 days were not paid by trip.com, but were supposed to be paid directly with POS machine when I leave. BAD: Bad things happened in the early morning of 15th June, when I need to rush to the airport. One of the staff(a different staff, not Junior, not Victor) speaks no English, go to take the POS machine very slow (let my Uber wait and I almost not able to catch my flight) and overcharged me twice the amount I should pay, because of wrong operation of POS machine. I found out this fact hours later when check my account I was not in Mombasa even Kenya. Another thing to mention, I informed almost every staff I know in Ziwa that I have to leave at 5am on 15th, so the 550KSH for restaurant should be charged before I go, either in the evening of 14th before they close, or in the morning of 15th, together with the extended 2 days’s room fees. But in reality, no one informed me, and I thought it was included in the final payment I paid by POS machine in the 15th morning. And then on my way, Ziwa contact me to ask for the 550KSH. I am out of Kenya, and I need to ask Kenyan friend to transfer me through m-pesa and then I pay her dollars. I kindly request Junior to help accelerate my refund process, and he promised to do so. I am currently waiting for the updates. But still, I don’t think these unpleasant mistakes should happened, which cause a lot of trouble, worries, a waste of time and effort, and excessive money on service fees, transaction fees and exchange rate losses. I am very upset and angry, because I am busy and in urgent need of money. These mistakes also reflect the deficit of ziwa’s general management and staff capacity building.

The Cocoa Boutique is a hotel with a lot of potential. The rooms are clean and very spacious but the decor is old and in need of renovation. The location is excellent, right on the beach with great ocean views. The staff can not do enough for you especially the ladies on Reception! The pool itself is lovely and clean however the few sun loungers available are in need of replacement and there is very little shade. The food from the restaurant was very good and freshly cooked. We were late arriving and they stayed to ensure we had our evening meal. On another night we informed them we would not be back in time for dinner so they sent us the menu by What’s App and kept food for us on our return. We had a lovely stay at Cocoa Boutique but it would have been even better had the decor been brought up to standard.

I love this resort it’s in front the beach and it was my second time to go there

It is located perfectly for travel to the airport, so the convenience is certainly a reason to stay here. The staff were all pleasant, but the rooms could use air-conditioning as it is a hot country. They have a restaurant downstairs inside the hotel, but choices are limited and the breakfast was very ordinary. The restaurant they have next door was a total waste of time and money. We ordered the grilled chicken and waited over 1hr for it to arrive, and when it did it was dry overcooked chicken that was like chewing on a rubber boot. We couldn't finish the meal because it was just inedible and not at all a good meal by any standards. Their cold drinks are not very cold and they do not have ice. Oh, but for them it is more important to have an ignorant DJ playing music so loud we had trouble hearing ourselves talking. We asked nicely if they could have the music volume lowered a little but our request was just ignored by the DJ. It is a restaurant not a night club and the music was just too loud for a restaurant. So I would give this place a 0 star rating because it was terrible.

All good