Hotels with Breakfast in Mombasa

A beautiful, atmospheric hotel. Incredibly responsive and kind staff. Very delicious food. At the restaurant on the shore of ”Jazz” excellent, fresh seafood. Room cleaning is good, there is preparation of the room for sleep. We asked for late departure, in 17-00, because of the flight delay. We were free to extend our stay and gave another room, with ocean view, and helped carry things. Like a pool very much, good depth up to 2.2m. The area of the hotel is very tidy and green, everything is flowering. There are wild monkeys, their guards are chasing out of the horn))

Всем привет! Сказать,что отель отличный,это ничего не сказать. Отель замечательный!!! В нем прекрасно всё: расположение, инфраструктура,персонал, питание, уборка. Я уже давно не испытывала такого кайфа от отеля, умиротворение полнейшее. Номер достался в 5 блоке с видом на океан,и это было просто замечательно. В первые дни нашего пребывания было ветрено и в океан заходить не хотелось. Но прекрасной альтернативой служил бассейн с морской водой,где ежедневно проводится аэробика и другие развлечения. Отлично работает бар возле бассейна ( такое ощущение,что там тебе всегда рады). Отдельно хочется отметить питание: оно превосходно.Шеф-повар всегда на чеку,как ведётся обслуживание, довольны ли посетители. Он большой молодец!!! Хочу также отметить Майкла-портье отеля, который встречает при заселении и в будущем оказывает услуги сервиса на Высшем уровне, поэтому ему отдельное спасибо!!! Команда аниматоров работает на 100%. Огромное уважение и спасибо за их профессионализм и труд. Перед отъездом мы попали на шикарный ужин, который был на улице. Это был полнейший восторг. Эмоции переполняли от счастья,что мы находимся здесь и сейчас. Уходила со слезами на глазах ( так всё было трогательно). Спасибо, спасибо, спасибо,мой любимый отель!!!Я вернусь!

I enjoyed my stay at the hotel. Excellent location and very friendly staff. The food was also so delicious. I checked in on my birthday and I happened to mention while checking it at the from desk. The hotel was kind enough to surprise me with cake at dinner. That absolutely made my day. Forever grateful for that . The only issue was that there was a lot of furniture in the room making it cramped up yet it was a spacious room . The hotel can also improve on cleanliness in unseen places such as under the beds and tables. Other than that, I highly recommend the hotel their rates are pretty reasonable and there’s value for money.

Breakfast is for locals. Not much choices for foreigners

The rooms were spacious, but showed signs of age. The buffet was much better than other hotels we stayed at, but not nearly as lavish as in previous years; it was generally suitable for Chinese palates. The hotel is well-suited for families with children, with multiple swimming pools suitable for kids of all ages, but the beach is unsuitable for swimming as it's mostly coral reefs. The staff were very friendly, and I would choose this hotel again if needed in the future.

The location is peaceful. An older facility, somewhat run-down, but clean and orderly. Would suggest a bit more attention to beautifying the grounds, plastering and painting at the gate. The staff was friendly and responsive. The room was comfortable. A/C working well. Shower brought warm water eventually. We had a room service each day with fresh towels and bottles of water. TV was fine but not an internet TV. wi-fi was a bit spotty and slow. Room opened up to a nice patio which overlooked the pool. The patio is shared with another room. In our case there was a fairly lively family next door. The pool is well maintained and pool area is pleasant. It is a shallow pool throughout.

My experiences include both good and bad ones: GOOD: I checked in on 12th evening and booked for 1 night original on trip.com. Then I really had a good time there. Relaxed in my primitive stylish big room with sea view, sang karaoke with some of the staffs and clients there. The staff Victor is a talented rap singer👍🏻. One of the staffs named Junior (which is a very good staff) warmly helped me with online shopping. So I extended 2 days because of the very good mood at the very beginning. The extended 2 days were not paid by trip.com, but were supposed to be paid directly with POS machine when I leave. BAD: Bad things happened in the early morning of 15th June, when I need to rush to the airport. One of the staff(a different staff, not Junior, not Victor) speaks no English, go to take the POS machine very slow (let my Uber wait and I almost not able to catch my flight) and overcharged me twice the amount I should pay, because of wrong operation of POS machine. I found out this fact hours later when check my account I was not in Mombasa even Kenya. Another thing to mention, I informed almost every staff I know in Ziwa that I have to leave at 5am on 15th, so the 550KSH for restaurant should be charged before I go, either in the evening of 14th before they close, or in the morning of 15th, together with the extended 2 days’s room fees. But in reality, no one informed me, and I thought it was included in the final payment I paid by POS machine in the 15th morning. And then on my way, Ziwa contact me to ask for the 550KSH. I am out of Kenya, and I need to ask Kenyan friend to transfer me through m-pesa and then I pay her dollars. I kindly request Junior to help accelerate my refund process, and he promised to do so. I am currently waiting for the updates. But still, I don’t think these unpleasant mistakes should happened, which cause a lot of trouble, worries, a waste of time and effort, and excessive money on service fees, transaction fees and exchange rate losses. I am very upset and angry, because I am busy and in urgent need of money. These mistakes also reflect the deficit of ziwa’s general management and staff capacity building.

Everything is SUPER 👍☺️ The ocean is right next door! The hotel is on the first line 👍👍👍👍. The food is delicious 👍👍👍 the girls at the reception helped with any question ❤️❤️❤️❤️

I love this resort it’s in front the beach and it was my second time to go there

It is located perfectly for travel to the airport, so the convenience is certainly a reason to stay here. The staff were all pleasant, but the rooms could use air-conditioning as it is a hot country. They have a restaurant downstairs inside the hotel, but choices are limited and the breakfast was very ordinary. The restaurant they have next door was a total waste of time and money. We ordered the grilled chicken and waited over 1hr for it to arrive, and when it did it was dry overcooked chicken that was like chewing on a rubber boot. We couldn't finish the meal because it was just inedible and not at all a good meal by any standards. Their cold drinks are not very cold and they do not have ice. Oh, but for them it is more important to have an ignorant DJ playing music so loud we had trouble hearing ourselves talking. We asked nicely if they could have the music volume lowered a little but our request was just ignored by the DJ. It is a restaurant not a night club and the music was just too loud for a restaurant. So I would give this place a 0 star rating because it was terrible.