Hotels with Hot Tub in Romulus

The hotel I stayed in during a business trip was in line with the usual standards of the Westin Hotel. It was clean and comfortable. It was located right next to the airport, which was very convenient for boarding. It was a good experience, but the price was very high.

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NOTE: I have previously incorrectly posted this review referencing Holiday Inn Express Romulus/Detroit Airport, an IHG Hotel. And, I apologize to Holiday Inn Express. Therefore, I am resubmitting this review for the intended establishment: HOLIDAY INN DETROIT METRO. AIRPORT SHUTTLE EXPERIENCE: Several guests including myself arrived the same time via hotel airport shuttle. Shuttle driver was very polite, courteous and respectful. However, upon arrival at hotel, no one (staff) was present at the front desk and/or lobby area. We waited for approximately 10 minutes before a staff appeared from back office. With a very solemn/cold facial demeanor we were individually checked in. No welcoming remarks, etc. It was an overnight stay for me since I was connecting flight to Japan the following day - London/Detroit/Japan intinerary. RESTAURANT - FOOD SERVICE & FRONT DESK EXPERIENCE (Morning of following day) Basic western breakfast (limited selections). Restaurant staff was rather abrupt and rude by advising me that I must pay her a “gratuity” fee since my breakfast was complimentary (As an option, IHG Diamond status guests receives complimentary breakfast). I was rather uncomfortable with this encounter. I immediately brought this issue to the front desk staff about the gratuity issue. Unfortunately, she bluntly told me that it was “NOT HER CONCERN” and that any gratuity issue/concern was with the restaurant and not the hotel’s. From my observation/assessment of her demeanor, tone of voice and body language, she basically conveyed an “I DON’T CARE” indifferent attitude. As an IHG Diamond status customer, I expected a higher quality of customer service experience based on the highly commendable reviews posted in the IHG Review website. Unfortunately, it was an extremely “SUB-STANDARD” experience to me. Personally, I ABSOLUTELY DO NOT RECOMMEND THIS HOTEL even for an overnight stopover. The treatment I have received was so degrading/humiliating compared to the highly commendable excellent customer service experience I have received from other IHG hotel establishments. Overall, I have perceived that the staff I have interacted with were extremely INDIFFERENT and very deficient in providing proper customer service. Further, it was also unfortunate that my candid review (similar to this review) was never posted by IHG after my submittal within a timely manner.

Have stayed there for many years, using Park n Fly mostly. The Hotel is bare bones but beds are comfortable and the parking and airport transportation is the perk. Unfortunately we’ve booked another location for our next trip as this Hotel isn’t what it used to be. It’s “ just “ ok for a sleep and go. Staff ok, but not very visible and welcoming. We travelled with friends in October and they weren’t impressed , travelled in March with 10 family members and same. The rooms for families of 4 need at least 2 doubles or queen beds as the “ pullouts” make it very difficult to navigate the room due to angled walls. One family was ok with the 2 queens booked but the other didn’t like the pullout because of the lack of space. We called to change the room and were told “none available “ BUT they were for sale on their site. Although breakfast is included it’s not available for you if you fly early, not even juice or water. Note, there are a few options for food within walking distance and if you drive you can get supplies for breakfast needs etc at Krogers and various stores.

I arrived late after flying into Detroit. After waiting 25 minutes for a shuttle, I took a taxi to the hotel. The bar and kitchen had just closed. No drinks were available in the small market off the lobby. My room was mostly clean. Both my room and public spaces in the hotel were (somewhat recently) renovated to one of the newer Sheraton design themes. The renovation was done cheaply. Basically, the bare minimum required to keep the Sheraton franchise. Some new wallpaper, carpets, and some new furniture. The decor they chose is ugly. Hideous shades of brown and taupe. My room still had an ancient iHome alarm clock/radio that hasn't worked for years as it's no longer compatible with new iPhone models. Some of the case goods in the room look unchanged from before the renovation. That side, the renovation is already starting to show its age. Some furniture was already scratched and showing wear-and-tear, carpet in the hallways had extensive stains, walls and door frames were scuffed, etc. It's sad to see such poor maintenance on a relatively new product. None of the usual Sheraton amenities were provided in the room. No vanity kit, mouthwash, slippers or a robe. No bottles of water. All I received was one bar of soap; big dispensers of soap, shampoo, conditioner, lotion and body wash; a note pad; and one pen. Also, the dispensers were NOT tamper-proof. So, you probably want to bring your own shampoo, etc. Absolutely zero Bonvoy elite status recognition, unless you asked for something like a late check-out. Breakfast in the lobby bar/restaurant was off a limited menu. My eggs were actually quite good. The orange juice was sugary and tasted watered down. My coffee was refilled once -- that's it. No newspapers in the lobby or club lounge. All things considered, the Sheraton is an old 1970s or 1980s airport hotel that was probably one of the few full-service hotels at the airport back when it was built. Now, there are quite a few other hotels nearby, including the excellent Westin inside the airport terminal itself. If you can afford the rates at the Westin, there's no reason to stay at the Sheraton.

We had a brief stay here, overnight before a morning flight. Our family of 4 (including 2 teen boys, 17 and 19) got a suite with 2 queens and a pull out couch. My older son slept on the couch not pulled out and was comfortable. The queen beds were also comfortable. The room was very clean. Shower and toilet areas are separate…feel like closets, but we had no issue with that. Staff we encountered (front desk) were friendly and helpful…shuttle was easily scheduled. Shuttle was a bit late (10 minutes) in the morning but we had allowed for plenty of time to get to the airport so it was not a problem. The driver was very friendly and helpful, and we understood, as everyone is short staffed these days…he was likely pulling double duty. Front desk staff was in communication with him as well, so we knew he was on his way and were not stressed. Breakfast was adequate. Pre-packaged egg cup was surprisingly decent. I had that with some warm oatmeal and was set for the morning. We did not have time to use the pool or exercise room but they were available. We had a very smooth, quiet, brief stay and would stay here again. It served our needs well.

Good location, close to the airport, suitable for transit accommodation, convenient parking, complete facilities, as always, Courtyard style, good value for money, worth recommending, North American travel is suitable for family living

The environment and service are good. It was when I called the shuttle at the airport, because the language was not available, the front desk was a bit impatient, and everything else was very good. Location, environment, breakfast are good. 24 hours hot water in the lobby, coffee, drinks, and fruit. Bring breakfast. There is a luggage cart. Check out will ask if you need a free shuttle bus. Overall, the price is high near the airport. There are restaurants such as McDonald's nearby.

I was greeted warmly. All the employees were nice and did their best to accommodate all my request. I’m not from Michigan, so it seemed pricey for the quality. However this weighed no bearing on my stay. They have a restaurant in the hotel that prepares food, which is convenient - but some things weren’t up to par. For example I got fruit with my breakfast, and the not only looked old but also taste old. With that said - front desk and housekeeping were amazing. Thank you!

Quick check in and there is a shuttle to and from the airport. Location is near the airport and rental car locations. The beds were nice. The bathroom was a little dated, but still good for the money.