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5 star

Embassy Suites by Hilton Detroit Metro Airport
4.3/5108 Reviews

Embassy Suites by Hilton Detroit Metro Airport

Romulus|4.56km from downtown
On July 14 I flew to Detroit to attend a funeral on the 15th. I carefully researched airport hotels. The one I wanted was The Westin but couldn’t justify $340 for 11 hours. So I chose the next best thing, Embassy Suites, still expensive at $200 but I prefer to be clean and comfortable in hotels. Embassy Suites has always fit the bill in the past. When I walked into Room 217 my heart sank. It did not have that clean feel I was used to and had a moldy odor with old worn out furniture. I took photos to prove all of my anxieties. The curtains were old, thin, shabby and torn. The sofa was torn in several places. The table had dried food on it. The beds looked like children had made them up and the pillows were small squares like the size of medium throw pillows. The bed spreads were worn out and thin. There were stains on the pillow cases and make upon one. The towels were shredding. The toilet was so small your knees were up in front of you. I was appalled and disheartened. But, like a big girl, I sucked it up and did my best to make the room to,enable by spraying it with sanitizer and perfume and covering areas with towels. I carry a travel sheet for those…’Just-in-case’ moments which I never thought would happen at an ES hotel. I put my sheet over the sheet and pillow case and tried to be a good soldier. I began to nod and opened my eyes and saw something moving. Startled, I jumped out of the bed and grabbed a tissue to see what this was. I hate bugs of any kind but at this point of desperation, the bar was so low, all I could hope for was that it was a filthy disgusting roach and NOT A BEDBUG‼️ I put the insect in the water glass with a little water and took a picture. When I enlarged the picture I was beyond upset and completely baffled…IT WAS A TEXTBOOK BEDBUG!!! I googled images of bedbugs to see if this really was a bedbug and…it really was a bedbug…smh. I called downstairs and told the desk clerk, Diamond, there was a bedbug in my be along with all the other cosmetic problems, she replied “I can assure you it is not a bedbug cuz we get checked for them every two weeks. I decided to take it down to the manager but that person was gone. I showed Diamond the photos of the condition of my room and she was disconnected. She explained the furniture is not their fault because Covid prevented them from remodeling. Ok, regardless of the reason, the facts were the facts. She didn’t need to prove anything just lend an ear of understanding how I was feeling about paying $200 for 11 hours. It seemed Diamonds customer service skills needed honing. Diamonds words of understanding and compassion were “Would you like to check out?” I kid you not. I was not trying to get a refund, I saved $10 by using Priceline instead of Hiltons site so, no, I’m just letting you know what’s happening…period. I told her I’d love to if she was going to pay for it! Of course not. When she first saw the bedbug she tried to tell me that was not a bedbug but when I

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Business travel

Holiday Inn Detroit Metro Airport
4.2/5112 Reviews

Holiday Inn Detroit Metro Airport

Romulus|4.55km from downtown
NOTE: I have previously incorrectly posted this review referencing Holiday Inn Express Romulus/Detroit Airport, an IHG Hotel. And, I apologize to Holiday Inn Express. Therefore, I am resubmitting this review for the intended establishment: HOLIDAY INN DETROIT METRO. AIRPORT SHUTTLE EXPERIENCE: Several guests including myself arrived the same time via hotel airport shuttle. Shuttle driver was very polite, courteous and respectful. However, upon arrival at hotel, no one (staff) was present at the front desk and/or lobby area. We waited for approximately 10 minutes before a staff appeared from back office. With a very solemn/cold facial demeanor we were individually checked in. No welcoming remarks, etc. It was an overnight stay for me since I was connecting flight to Japan the following day - London/Detroit/Japan intinerary. RESTAURANT - FOOD SERVICE & FRONT DESK EXPERIENCE (Morning of following day) Basic western breakfast (limited selections). Restaurant staff was rather abrupt and rude by advising me that I must pay her a “gratuity” fee since my breakfast was complimentary (As an option, IHG Diamond status guests receives complimentary breakfast). I was rather uncomfortable with this encounter. I immediately brought this issue to the front desk staff about the gratuity issue. Unfortunately, she bluntly told me that it was “NOT HER CONCERN” and that any gratuity issue/concern was with the restaurant and not the hotel’s. From my observation/assessment of her demeanor, tone of voice and body language, she basically conveyed an “I DON’T CARE” indifferent attitude. As an IHG Diamond status customer, I expected a higher quality of customer service experience based on the highly commendable reviews posted in the IHG Review website. Unfortunately, it was an extremely “SUB-STANDARD” experience to me. Personally, I ABSOLUTELY DO NOT RECOMMEND THIS HOTEL even for an overnight stopover. The treatment I have received was so degrading/humiliating compared to the highly commendable excellent customer service experience I have received from other IHG hotel establishments. Overall, I have perceived that the staff I have interacted with were extremely INDIFFERENT and very deficient in providing proper customer service. Further, it was also unfortunate that my candid review (similar to this review) was never posted by IHG after my submittal within a timely manner.

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Breakfast

Holiday Inn Express Romulus / Detroit Airport
4.1/5112 Reviews

Holiday Inn Express Romulus / Detroit Airport

Romulus|4.84km from downtown
We stayed overnight on January, 6/23 in Room 203 at the Holiday Inn Express- Detroit Metro Airport 7680 Merriman Road Romulus, MI 48174 Upon entering our room we noticed a soiled cleaning cloth on the floor in the bathroom. We also noticed the sink did not drain properly, there were no glasses for water and the TV and Remote did not work properly. The remote did not control the TV and the TV audio and video kept pausing repeatedly making it impossible to watch anything. We called down to the front desk, but the girl was busy with check-ins, and said she would come up later. She did not come up but we assumed she had either just been too busy or forgotten, which is understandable. The USB ports to charge our phones underneath the TV did not work as they were too loose and the cords kept falling out. I also was never asked if I was an IHG Member upon check-in or check-out, and received no points for my stay. This is just a personal preference, but one other thing we didn’t care for were the toiletries not being individual samples as it seems unsanitary because of COVID. I reached out to IHG on Twitter on January 7 and received a response right away. They reached out to the Hotel Manager to investigate and said I would hear from her. I received an email from the Hotel Manager January 10 stating she knew nothing about my concerns, so I forwarded her a list of issues we experienced. Finally, on Monday, January 16 after receiving no response from the Manager, I called the Hotel and asked for the Manger, who maintains she did not receive my email, which was a direct reply to hers. She offered me 8000 points, which I did not receive. This Hotel stay was the first night of our 2 week vacation. The first since COVID. I am not impressed by the apparent disregard for patrons by the Hotel Management. January 18, twelve days after our stay, and there was still no resolution, which is completely unacceptable Customer Service. No one should have had to deal with this while vacationing. Just to follow up, IHG Twitter added 10,000 points to my account, and I received 1,468 points for the stay. It appears 5,000 points were added as well, from the Hotel Management? Unsure? I do not enjoy leaving a bad review but also do not appreciate having concerns/issues seemingly dismissed as unimportant, and for that reason alone we WILL NOT be staying in this location again. P.S. I was unable to upload any pictures as the site will not work.

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Family friendly

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Hotels near Popular Attractions in Romulus

Check out these hotels located near popular sights in Romulus

Romulus Historical Museum

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Romulus Parks & Recreation

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Romulus Athletic Center

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Contractor Gate DTW

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Reviews for Romulus Hotels

Looking for hotels in Romulus? Get inspired by reviews from real travellers.
Hilton Garden Inn Detroit Metro Airport
4.3/5113 Reviews
Staff was very friendly and accommodating. I arrived mid-morning after getting next to no sleep on the plane the night before. They comped me a late breakfast and allowed me early check-in, where they put me in a corner room on the top floor - away from everything so I could get a nap. I had dinner there both nights at the bar. The bar wasn’t much - certainly not fancy, but the staff was delightful and friendly. I’m not what you’d call a “foodie,” but the meals were quite tasty and ample. The room was clean and appeared new. The price was very reasonable. I would definitely recommend this hotel!!!
Comfort Inn Metro Airport Romulus
3.6/5104 Reviews
Stayed for one night when I was transferred. The hotel has an airport shuttle bus. You need to call the front desk to pick up the phone and wait at the bus pick-up dock. The room was clean and the breakfast was good. As a transit hotel, the price is OK.
Rodeway Inn Metro Airport
2.4/558 Reviews
use to get a room here years ago atlas once a week, i recently returned for a stay after leaving from Dallas. The rooms were updated from what i last remember. My room was clean and smelled fantastic open walking in. The service was great Ms Cheri really was a huge help and very professional !!!! you can tell she really enjoys her job and it shows If her boss is reading this please make sure she gets some type of reward for being so great! Will definitely be back here!
La Quinta Inn & Suites by Wyndham Detroit Metro Airport
3.8/5114 Reviews
It is no problem to have a full breakfast, standard American light meal. The service staff are also very warm and friendly. The overall environment is good, but the plane is just in the landing channel, and the noise is loud. It's very convenient to be close to the airport. Not too expensive and clean. Cost-effective
Delta Hotels Detroit Metro Airport
4.2/5122 Reviews
I feel very good, the environment is beautiful and comfortable, and it is very convenient to be close to the airport 🚗 Transportation: It is convenient to take a taxi and there is an airport bus 🧹 Hygiene: clean and tidy 🍃Environment: It feels warm and comfortable 🔔Service: The service attitude is also good
Hampton Inn & Suites Detroit/Airport-Romulus
4.4/5108 Reviews
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Frequently Asked Questions

Hotels Quick Overview

Highest PriceS$ 940
Lowest PriceS$ 66
Number of Reviews2,697
Number of Hotels37
Average Price (Weekdays)S$ 209
Average Price (Weekends)S$ 216

More About Romulus

Looking for hotels in Romulus? Trip.com is a great place to start. Book your hotel on Trip.com for an amazing travel experience. If you travel to United States, visiting Romulus is a good choice. You can plan a one or two day trip to Romulus.

Though there is no civilian airport, it's still easy to take a bus or train to reach Romulus. Visitors often choose to travel to Romulus by bus.

There are 27 hotels in Romulus with excellent service. Romulus has high quality and low-priced hotels. You can spend one night at a nice hotel for only 183 SGD. There are 1 four-star hotels in Romulus at an average price of 498 SGD per night. There are 15 three-star hotels in Romulus at an average price of 202 SGD per night. There are 11 two-star hotels in Romulus at an average price of 108 SGD per night. There are many well-known chain hotels in Romulus. Howard Johnson is the top choice of many travelers in Romulus. Howard Johnson is the most popular brand among tourists. La Quinta Inn & Suites Detroit Metro Airport in Romulus is a favorite among Trip.com users. Many tourists also stay at Comfort Inn Metro Airport Romulus.

In the city center of Romulus, you'll have easy access to Romulus Athletic Center. For short trips in Romulus, Playoffs Sports Bar and Grill are all good options. The most popular attractions for tourists in Romulus are Gateway Golf Club. Commercial areas like Bobbi Brown(WDFG), Romulus Market Place, Dowdell Production are ideal places to buy souvenirs.

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