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Posted on Dec 18, 2024
NMVOur overnight stay at this hotel in Kusatsu was simply the best we've experienced in Japan. We arrived a bit early and we were allowed to check in before 3 as there was a room available. The service was excellent, and the room was spacious, complete with all the amenities we needed. Although the shower was located downstairs in the private onsen, it was never crowded, and I had the onsen all to myself. The hotel also provided us with yukatas, adding a lovely traditional touch to our stay.
Breakfast was served in our room in the morning, and the staff graciously accommodated our request to change the breakfast time, as we wanted to visit an onsen that opened at 9 AM. The hotel was impeccably clean, and we slept like babies that night.
I would love to stay here again on our next visit to Kusatsu. とても良い所でした、有難う 😊❤️
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Price per night fromS$ 70
Posted on Jan 21, 2026
Guest UserCharming ryokan with excellent service!
After renting a car near Karuizawa station, we arrived at Kusatsu onsen town to find the narrow roads packed with holidaymakers. It was quite harrowing finding our way to the ryokan after circling around. On arrival the front office people were very helpful and led me to a free parking area some distance away.
Our experience was very much as described by past reviewers...a traditional ryokan right in heart of the hot spring attraction centre.
The room was very spacious. Dinner and breakfast were good enough but no wow factor.
What was most delightful for our stay was the very friendly and attentive Nepalese front-end staff named Khadka, who made it easy for us with his good English. He was almost always there to attend to our every need and we enjoyed our conversation with him when he served us at the bar.
I would highly recommend having drinks at the bar with its cosy ambience and enjoying the front seats facing the window where we can see people walking by as well as a view of the pagoda.
Our stay there was memorable!
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Price per night fromS$ 368
Posted on Jan 9, 2026
Guest User
You need to wear slippers to get in. The staffs can only speak little english, but they are very kind and polite.
The room is huge, it's like an apartment.
It also has nice snow view from window.
And the location is very close to the main road. It also close to the bus station.
The dinner and breakfast also tasty. Japanese fine dining haha.
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Price per night fromS$ 206
Posted on Jun 22, 2026
Thai traveler KEverything about our stay at Kusatsu Boun Hotel was perfect. The room appeared to have been very recently renovated—it looked brand new, yet still retained a strong sense of traditional Japanese charm and essence. It was also clean, modern, and very comfortable. The only mild minus point is that the 2 TVs using inside the suites are of the same model and brand thus they share the same remote signal.
The service was outstanding throughout our stay. The staff were consistently friendly, attentive, and welcoming. They also accommodated our limitations and requests with great care, which made us feel truly appreciated.
One of the highlights was the onsen facilities. The hotel offers three spacious public baths sourced from two different hot springs (Nishi-kawara and Bandai), making the bathing experience both unique and relaxing. In addition, our room included a private bath of a very good size, allowing us to enjoy the onsen in complete privacy.
The food was also excellent, adding another highlight to an already wonderful stay.
Overall, an exceptional stay. Highly recommended for anyone visiting Kusatsu.
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Price per night fromS$ 324
Posted on Mar 5, 2024
Guest User
This was my first and only stay at a ryokan so I don’t have much to compare it to. I chose this lodging because of the cats and good reviews on the food. The cats were really sweet and I enjoyed playing with them. I have 2 cats of my own so it was really nice. The food was so beautiful and delicious - the mushroom soup at dinner was amazing. I really enjoyed it. The private bath rooms were very convenient and open 24 hrs. I thought the facilities were clean and very pleasant. The location was very close to the central area and a quick walk to all the important sites including the bus station. The only comment I have was in the morning someone was smoking and the smell got ****** into the 2nd floor hallway so maybe more care should be taken to be sure the smoke stays outside. The host was so nice and sweet and I used google translate to ask questions. The matcha madeleines are so tasty I bought a box to take with me.
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Price per night fromS$ 116
Posted on Apr 6, 2026
Guest User
The location is superb, right by the Yubatake, the most popular attraction. There's also a souvenir shop on the first floor. Although it's an older hotel, the facilities are well-maintained and don't feel dated at all. Both breakfast and dinner are buffet style, with a wide variety of dishes, including some Chinese options, but predominantly Japanese.
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Price per night fromS$ 324
Posted on Apr 2, 2025
mino_chan
I really liked the facilities and service, they were good for the price. The two private hot springs were just the right size for two people and we were able to relax in them. The complimentary breakfast was also luxurious and delicious. I would like to use it again if I come to Kusatsu!
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Price per night fromS$ 153
Posted on Feb 18, 2026
Guest User
I visited this hotel based on a friend's recommendation, but I was sorely disappointed. There was absolutely no trace of the Japanese-style service I was expecting; it felt just like any other ordinary hotel. Both dinner and breakfast were terrible, and the light meal options were incredibly sparse. My friend mentioned that when it first opened two years ago, the service was excellent. I'm not sure if they started taking tour groups, but it was very crowded, and the soundproofing in the rooms was poor. I had to call the front desk twice in the middle of the night because of noisy neighbors before it was resolved. Given that it was Valentine's Day, the price was exorbitant and definitely not worth it. Plus, one of the three private onsens was under maintenance that day. I would have been much better off staying at one of the high-concentration sulfur hot spring hotels in Manza instead.
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Price per night fromS$ 502
Posted on Nov 29, 2025|Japanese Standard D (14 Tatam・lower floor) (Non-smoking)
mathemathusMy stay at Kamenoi Hotel Kusatsu was excellent. The onsen was very clean and quite spacious, making it a relaxing experience. The hotel also has a convenient shortcut that leads directly to the Yubatake pedestrian area, which is a big plus.
Both breakfast and dinner were buffet-style with a wide variety of dishes — plenty of options and all very enjoyable. The service was great, and the room was comfortable to sleep in.
The only downside is that there were a bit too few power outlets in the room, but it wasn’t a major problem.
Overall, a fantastic stay and highly recommended for anyone visiting Kusatsu.
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Price per night fromS$ 244
Posted on Jan 6, 2026|[Non-Smoking]Japanese Room 10 Tatami
Guest UserThe facilities were very clean as they had just been renovated. The buffet had a great variety, and both dinner and breakfast were delicious! The heating in the room was apparently faulty, but I suspect the entire facility might have had issues, as even with the provided heater, some areas were very cold. At dinner, we were seated near the entrance, and it was so incredibly cold that many of the dishes were already cool, which was a real shame. When I went to the onsen in the morning, the changing room was so cold it felt like being outside. I warmed up in the hot spring, but then got cold again in the changing room. Also, there was a lot of hair on the floor near the dryers in the changing room, which was quite unpleasant. I used the onsen three times but never saw any staff cleaning it. There were hair straighteners in addition to dryers, but there were no outlets to plug in my own, which was also disappointing. I hope these issues can be improved.
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Price per night fromS$ 128