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The service was more than excellent, and all the staff were so friendly and helpful—we absolutely loved them! The view was superb and truly amazing. A special thank you to the whole crew for helping to celebrate my birthday and making it extra special. We really appreciate the thought and effort—love you all! ❤️ However, I feel that the overall ticketing system could be improved. The ticket only allowed us to ascend once, but unfortunately, the weather was bad when we went up. Although we were staying there, we were unable to go up again the next day when the weather had improved. We were told that we had to go all the way down to purchase another ticket. It would be much more convenient if there were a system that allowed hotel guests to re-enter when weather conditions prevent them from enjoying the view, or perhaps additional ticket counters at the property. This would make the experience much smoother for guests. Despite this, we really enjoyed our stay and were very impressed by the wonderful staff and breathtaking view!

Stayed here for a day and stayed very pleased. Hosted clean, rooms neat, bed linen fresh. Especially liked the atmosphere staff friendly, always helped with questions and advice around the city. There is everything necessary in the kitchen, the Internet worked stable. Convenient location: a number of shops, cafes and transport stops. For its price excellent option. If I still go to Almaty, I will likely stay here again.

The place was kept clean even though there were many people during my stay. They also have a washing machine and dryer if you need to wash and dry your clothes. The guy at the reception was very helpful. There is an ATM and a small mini mart close to the accommodation and a fruit shop just at the entrance. Across it is Sayran reservoir where you can walk or just relax.

Everything was fine except for the payment process. It's really inconvenient when Trip.com charges your card, and then upon arrival, you have to pay the hotel again, with Trip.com eventually refunding the initial payment. Hotels with this payment method should just not be offered at all.

I recently stayed at Saya Almaty Hotel during my trip to Almaty, and overall, it was a pleasant and comfortable experience that I would recommend to many travelers. The hotel is conveniently located in a quiet yet central part of the city, making it easy to explore popular attractions, restaurants, and cafes while still enjoying a peaceful atmosphere away from heavy traffic. From the moment I arrived, the staff made a positive impression. The check-in process was smooth and efficient, and the reception team was friendly and helpful throughout my stay. Even with some language barriers, they did their best to assist with directions, transportation arrangements, and local recommendations, which added a personal touch to the experience. The room itself was clean, modern, and well-maintained. It had a comfortable bed, good lighting, and all the basic amenities needed for a short or medium-length stay. I particularly appreciated the cleanliness of the bathroom and the reliable hot water, which is always important after a long day of sightseeing. The Wi-Fi connection was stable and fast enough for both work and entertainment, which made it convenient for staying connected. One of the highlights of the hotel was the breakfast. The selection was simple but satisfying, with a mix of local and international options. It was a great way to start the day before heading out to explore Almaty. The dining area was also clean and relaxed, adding to the overall comfort. In terms of value for money, Saya Almaty Hotel offers a good balance between affordability and quality. While it may not be a luxury hotel, it provides everything necessary for a comfortable stay. It is especially suitable for solo travelers, couples, or business visitors who are looking for a reliable and budget-friendly option. Overall, my stay at Saya Almaty Hotel was enjoyable, and I would consider returning in the future. If you are visiting Almaty and looking for a clean, convenient, and reasonably priced hotel, this is definitely a solid choice.

Всем советую этот отель для отдыха во время долгой пересадки! Очень удобное расположение прямо в аэропорту — не нужно никуда ехать и тратить время на дорогу. В отеле есть душ, предоставляют всё необходимое: полотенца, зубную щётку и другие принадлежности. Очень чисто и комфортно. Также можно оставить багаж, что особенно удобно во время пересадки. Отдельно хочется отметить приятный, внимательный и вежливый персонал. Спасибо за комфорт и хороший сервис! 😊

Overall, it was a decent stay. The staff were friendly, helpful, and communicated well throughout our stay. The only disappointment was that our premium room was advertised with two queen beds but only had one. Also, the room had no windows, which was a bit of a bummer. Other than that, everything was fine.

I liked a hotel that booked on the recommendation of colleagues. It was convenient in terms of location to the workplace. Yes, it was not difficult to get to any place of the city from it. Staff is polite and ready to help. It is clear that I had the simplest room (third floor), but there are still a couple of moments that you need to know who wants to settle there. The bathroom is spacious, but there is no hook or hanger to hang a towel or clothes. The towel dryer is located above the toilet and it is not very convenient to place the towel. It was surprising that no trash was taken from the room. And after 3 days of stay, the cleaning was not done. As explained to me, I had to leave the key and inform the staff that wouldn't mind if cleaning was done in my absence. To be honest, I haven't met with such a rule anywhere. M.B. This is the special rule of this hotel, but no one said about it when the settlement was made. Like my colleagues who settled in other rooms. Since I didn't order food in the room (and there is no special food room in the hotel), I can't appreciate its quality. There is always a possibility to order coffee at the respiratory. In general I can put a solid 4-co.