JJiafeimaomamaAdvantages: 1. The garden design is first-class. When I checked in, the osmanthus and Daphne koreana were in full bloom. The courtyard was filled with a strong woody aroma, and I could feel the Chinese romance with my nose. 2. Li Yonggen, the master who drove the battery car, was warm and thoughtful, and he had a live map of Xixi. Originally, he asked us to take us to the North Gate Pier. After knowing that we were going to see the sea of plum blossoms, he immediately asked us to adjust the route. The battery car drove to Gaozhuang Meilin Road, where there were large tracts of fragrant snow. After entering the ticket gate, we were at the plum blossom viewing center: Qushui Xunmei, Xixi Meishu, etc. It was so exciting! Disadvantages: The biggest problem of this trip was the front desk who added WeChat the day before check-in (note: not the housekeeper. It was very unexpected) 1. Asked the first question: the plum blossom viewing route. Informed to take a rowing boat at the North Gate Pier. I don't do much strategy when I stay in luxury hotels, because I can always get effective information from the housekeeper. This time I ignored the difference between the housekeeper and the front desk, and almost missed the sea of flowers. Fortunately, I met Master Li Yonggen and corrected the mistake in time, so I didn't have any regrets. 2. Ask the second question: self-driving parking. The parking lot location was not provided proactively. It was sent only after I asked at noon on the day of check-in; strangely, the license plate number was not asked for registration. I was worried that I couldn't park. After all, it was the plum blossom season. I confirmed again and replied ”Don't worry”. When I arrived at the entrance of Xixi, the traffic police blocked the road and didn't let me enter or park. I was stunned. I turned on my phone again and found that a WeChat text was sent at 13:24, informing the control that the car should be driven to the north gate. I was driving, how could I check WeChat? Can't I use the phone to notify? CarPlay can answer the phone! And the car can't drive to the north gate at all. I contacted the main desk again and said to drive to the north gate 2. Parking is also not allowed at the north gate 2, which caused the traffic police and the main desk to use my phone to talk a lot before they successfully negotiated and drove to the subway station to meet the hotel staff. I have never been so tired staying in a hotel! In the past, when I stayed in a hotel worth thousands of yuan and encountered a temporary road closure, the housekeeper could quickly send the pass to the mobile phone, and then call the staff to inform them that they were waiting on the roadside to coordinate with the traffic police. Since the hotel is already ranked among the top 100 luxury hotels in China, and Xixi in Hangzhou often closes roads, how could there be no plan to deal with such incidents? Lack of management. 3. When booking a room, there is a free travel photo shoot, and you will meet the photographer in the lobby after breakfast. During breakfast, I thought the area around the restaurant was beautiful, and wanted the front desk to notify the photographer to go directly to the restaurant. As a result, the front desk replied, ”Travel photos cannot be taken in public areas. Can I help you take photos in the hotel yard?” I was stunned again. I could only take photos in the small yard of my room? I called directly and explained that it was not the restaurant outside, but the outdoor yard and water platform of the hotel restaurant. The front desk insisted, ”Yes, you can't take photos.” Fortunately, the photographer called in at this time and said that it was okay to take photos! I hung up the phone and was still worried, so I asked the restaurant staff, and they also said that it was okay to take photos, and emphasized that the water platform was very photogenic. What is the front desk doing? 4. The outdoor pool in the room was not clean (not referring to fallen leaves, it is normal for lush plants to have fallen leaves), and there was obvious dirt on the pool wall. After checking in, I asked for cleaning, and the person who came seemed to be a leader. He took a spray bottle and a small brush to do it. It was tiring and hard work, but it should be done before checking in! 5. The floor tiles in the washroom were obviously dirty, and the toiletries were much rougher than those in other hotels of the same price. In short, this is a hotel with both advantages and disadvantages. The high score is because Master Li Yonggen always considers the guests and strives to make guests feel at home.
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