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Posted on Jun 2, 2026
Guest User
The hotel boasts a great location and an elegant atmosphere. It's about a 30-minute walk from the train station, or just 4 bus stops away. You can pay for the bus with a credit card.
The room was spacious and bright, featuring a well-equipped kitchenette with a fridge, microwave, and a variety of seasonings.
Breakfast was excellent, offering freshly squeezed orange juice and even a small juicer for making carrot and apple juice. There was also a pancake machine. They had salmon, Spanish ham, and a wide array of fruits like kiwi, apples, peaches, bananas, and apricots.
All the hotel staff, from the front desk to the restaurant, were incredibly warm and friendly. They were very quick to address guests' requests.
I'll definitely choose this hotel again next time I'm in Lyon.
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Price per night fromJPY 17,576
Posted on May 16, 2026
Rachel_rabbitThe room are quite spacious for two people. It’s in a convenient location to navigate the city either on foot or on public transportation. Additional kitchen utensils are also available in the room. We reserved a parking space, but the price we charged at the hotel is slightly more than what is said on the booking webpage. It will be helpful if the hotel update the booking agent with accurate price information.
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Price per night fromJPY 16,262
Posted on Aug 18, 2025
B ~ Leng
The check-in went smoothly until the receptionist told us that we had requested a non-AC room (with the AC to be disconnected during our stay), supposedly based on a note from Trip.com. I told the receptionist that I definitely did not make such a request—especially not in the middle of summer—and asked to see the note from Trip.com.
They couldn’t show me the note and instead claimed that, since I was now denying the request, the note had already been removed.
We were checked into a non-AC room, and the hotel promised to send a technician to reboot the AC. That never happened. Eventually, we were moved to another room where the AC was already functioning.
The whole situation felt suspicious. It seemed like the receptionist was trying their luck by placing us in a non-AC room. What’s even more ironic is that the new room had a welcome note addressed to me, while the non-AC room was completely bare, with no such note.
We definitely won’t be coming back. The hotel staff came across as insincere and pretentious.
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Price per night fromJPY 43,083
Posted on Mar 15, 2026
BeeAyy
Great hotel, location is quite central but also away from the main area (roughly 20mins walk). Near the river so ideal for morning walks. Close to the massive market and also pastry shops. Highly recommend this hotel. The staff were great and very helpful. They also have a daily Aperitif from 6.30pm til 8.30pm so we got to sample some delicious fresh French deli meats.
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Price per night fromJPY 30,271
Posted on Nov 21, 2025|Classic Room
Guest UserThe location is excellent. The hotel reception staff are incredibly friendly. I highly recommend the hotel, even though the room is expensive; it's definitely worth it, especially for a four-star summer stay. In addition, there's a restaurant, a swimming pool, and a gym.
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Price per night fromJPY 14,854
Posted on Mar 3, 2024
Guest User
The hotel is very conveniently located. The hotel staff are so nice and friendly too! Will definitely come back next time!
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Price per night fromJPY 19,524
Posted on Jul 17, 2025
Guest User
The cleanliness was not satisfactory — I found dirty shoe prints and someone else’s hair in the bathtub. I reported the issue to the front desk and requested a room change, but they told me there were no available rooms that night and asked me to handle it myself.
The location is average, not very close to the city center.
The positive side is that the hotel is very quiet, the bed is comfortable, and the gym is quite good.
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Price per night fromJPY 16,614
Posted on Jan 15, 2026
Guest User
The location is good in the sense that it is close to the tram station. Unfortunately, there were a few homeless tents set up directly under the bridge between the tram station and the hotel, and we had to walk past them to get to the hotel. That part felt a bit unsafe. However, aside from the homeless tents located directly under the bridge, the surrounding area was very clean, and we didn’t see any graffiti at all. The bridge area was really the only part that felt uncomfortable.
When we arrived around 1:00 PM, no one was at the front desk. There was a sign saying the staff member was in the breakfast area, but there was no indication of where that was. A phone number was provided, but no one answered when we called. We understood that check-in wasn’t until later, but we simply wanted to leave our luggage so we could start exploring the city. After waiting about 20 minutes, a staff member finally arrived and informed us that our room would not be ready until 5:00 PM, even though the stated check-in time is 3:00 PM.
We came back around 6:00 PM to check in, and the ladies assisting us were really nice and welcoming, which helped improve the overall experience. We rented this place with another family, and they were able to place us on the same floor next to each other, which was super awesome and very much appreciated.
Once we were checked in, we did like the hotel. We requested that the sofa be converted into a bed for our girls, and this was done promptly, which we really appreciated.
We stayed for only two nights, and there was no housekeeping service during our stay. It’s unclear whether housekeeping would be provided for longer stays. We were expected to take out our own trash and keep the kitchen area clean. While I understand washing dishes and cleaning up after ourselves, having to dispose of trash ourselves was inconvenient and should have been clearly communicated on the website. It was also odd that guests are expected to clean, yet dish soap and sponges are not provided unless you specifically ask for them.
Overall, I wouldn’t consider this an aparthotel, as it lacks many services typically provided by a hotel. It feels more like a furnished apartment rather than a hotel-style accommodation.
That said, we paid less than $100 USD per night during New Year’s Eve, which is excellent pricing. I would stay here again for the price and the level of service provided, but it would be helpful if the self-service expectations and the surrounding walking conditions were clearly communicated beforehand—for guests who may be willing to pay more for less work or for those who are not comfortable walking past the homeless area.
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Price per night fromJPY 7,931
Posted on May 19, 2025
Guest User
First of they, the staff issued a room with someone staying. It is a serious breach of guests’ security.
Then there’s no air-condition even they advertised that aircon is available. So we have to open the window for ventilation, it was very noisy probably due to a weekend and also the curtain is thin and the sunlight gets in. We are not able to have good rest. The staff said they can’t go anything about it.
Also the pots and pans are moldy.
Not very pleasant.
The location is good, near train station and a very big mall.
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Price per night fromJPY 13,282
Posted on Aug 27, 2024
iris
my booking is Suite with bed & sofa, but hotel recd info only classic room, they don't have our room for us, but they offer extra breakfast to cover the different, I think Novotel need more communication with agency to avoid this simple error
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Price per night fromJPY 15,112