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Posted on Apr 12, 2026
Guest User
The hotel is in a great location—well-appointed, refined, and quiet, facing a park. You can catch a bus right outside, making it very convenient to reach the train station and the city center.
The front desk and concierge services are very attentive and thoughtful. The hotel has a more classical style, and even the public restrooms are very clean. The room includes a separate kitchen, which is very convenient.
However, there are a few drawbacks:
1. The air conditioning is not in operation recently, so the room feels rather stuffy.
2. The size and comfort of the pillows may vary from person to person, but I personally didn’t find them very comfortable.
3. The large shower head has some water stains, hence slightly clogged, causing the water flow to be less smooth.
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Price per night from£ 105
Posted on Oct 7, 2025
Guest UserThe Pullman Hotel boasts an excellent location, offering incredibly convenient train access to the surrounding areas of Lyon. Right across the street is the large Westfild mall, complete with a Carrefour, fast-food restaurants, and various shops. The rooms are spacious, with separate wet and dry areas, and are spotlessly clean and well-equipped. What really stood out was the reception staff, who were all very friendly and welcoming. One male front desk attendant was particularly helpful when I asked for directions to some lesser-known attractions; he eagerly looked up the routes online for me. The room's lighting controls were quite innovative, and when I couldn't figure them out on the first night, he personally came up to my room the next day to demonstrate them. This made me feel truly at home. Many thanks to Pullman for such a wonderful experience.
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Price per night from£ 105
Posted on May 25, 2026
Anonymous UserThe location is super convenient, right next to the train station with a direct airport express line. You can reach a large shopping mall just by crossing through the train station, and the biggest market is only about a fifteen-minute walk away.
The room was very clean, and a great feature was the separate wet and dry areas in the bathroom, which made it easy for two people to get ready at the same time. However, the sofa bed was just a sofa and couldn't actually be used as a single bed for sleeping.
The bathroom had two small capsules, like coffee pods, that you could attach to the showerhead for different scents, which was pretty cool and unique.
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Price per night from£ 74
Posted on Dec 2, 2024
Guest User
Very well located and very comfortable hotel. Receptionist Ninno was very helpful with car rental and a day trip to Annecy and Ninno is a very cheerfull person. Everything was perfect.
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Price per night from£ 143
Posted on Aug 18, 2025
B ~ Leng
The check-in went smoothly until the receptionist told us that we had requested a non-AC room (with the AC to be disconnected during our stay), supposedly based on a note from Trip.com. I told the receptionist that I definitely did not make such a request—especially not in the middle of summer—and asked to see the note from Trip.com.
They couldn’t show me the note and instead claimed that, since I was now denying the request, the note had already been removed.
We were checked into a non-AC room, and the hotel promised to send a technician to reboot the AC. That never happened. Eventually, we were moved to another room where the AC was already functioning.
The whole situation felt suspicious. It seemed like the receptionist was trying their luck by placing us in a non-AC room. What’s even more ironic is that the new room had a welcome note addressed to me, while the non-AC room was completely bare, with no such note.
We definitely won’t be coming back. The hotel staff came across as insincere and pretentious.
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Price per night from£ 201
Posted on Oct 29, 2025
Guest User
Staying in this hotel was quite a miserable experience, barely adequate for a hostel, never mind a 3 star establishment.
The room (although quite clean) was tiny for our party of two. The luggage occupied almost half of the floor, making us jump over it when we needed to move across the room. The window was facing the railway, which was expected on the one hand, but sleeping with it open was very noisy in the morning.
Here is the list of things that were missing compared to a standard hotel experience:
- no kettle (had to be asked for)
- just two paper/plastic cups in the bathroom, no ceramic mugs in the room
- no tea, coffee or anything really to have a snack with
- no safe in the room (common one at the reception)
- no fridge (seriously?)
- no slippers (and they don’t provide them)
- no towel heaters or radiators in the room
- just 3 towels for two people, no hand towels
- no bath robes
- no bide or hygienic shower
- no toilet brush (are you for real?)
- one trash can (without a bag)
- extremely small rooms, no adequate space for two luggage bags
On the positive side, the breakfast was decent, though nothing to write home about. Hot and protein-rich options were definitely limited.
The staff were friendly and helpful. However, upon check-in, I was charged 60EUR as a damage deposit which was not stated when I booked a room. I’m yet to have it returned.
The hotel/network drives this alleged “eco-friendly” agenda but in reality it’s just extreme economy and penny-pinching at the guests’ expense. Very disappointing. 1/5.
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Price per night from£ 55
Posted on Nov 3, 2025
Guest User
We had a wonderful stay at Hotel Charlemagne By HappyCulture in Lyon! Everything exceeded our expectations. The hotel is modern, clean, and very comfortable, with spacious rooms and a peaceful atmosphere — a real plus in the city center. The location is perfect: just steps away from the Perrache station, tram and metro stops, and within easy walking distance to the old town and the riverside. There are also plenty of restaurants, cafés, and shops nearby.
The staff were exceptionally friendly and helpful, and they kindly allowed us to check in early at no extra cost. Breakfast was delicious and offered a good variety. Overall, this hotel offers excellent value and a perfect base for exploring Lyon. We’ll definitely stay here again on our next visit!
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Price per night from£ 65
Posted on Mar 10, 2026
Woaiyangguang1207It's a bit of a walk uphill to get there, but in about ten minutes, you can reach Place Graslin, the City Hall, and the art museum, which is super convenient. The front desk staff were very warm and friendly, and the place was clean. My only minor gripe is that we received four coffee capsules upon check-in (for a double room, staying three nights). It would have been great to get two more capsules each day, as the coffee downstairs is not complimentary.
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Price per night from£ 14
Posted on Nov 28, 2024
Cecilia French
This hôtel is over rated. The reception area is minuscule, the overall layout is complicated with multiple small corridors and more doors than I have ever seen! The cleanliness was ok but it was very dated in the room. I had to cover The bedside table with a towel iPad the wood was chipped. The cushions also do not seem to be changed between customers. The shower was ok but not amazing as the water temperature kept changing on its own (most likely when someone in another room was using hit water). The soap dispenser in the shower contained a good quality soap, but it was almost empty so I couldn’t use it on day 2. I wouldn’t stay there again.
The staff were however super helpful and friendly.
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Price per night from£ 76
Posted on Dec 7, 2023
AetherlythThe experience is not bad but not what I would expect from a 4 stars hotel. People working in the hotel are very nice, which is a big +. However, the cleanliness is so so in the room. There was a night I didn’t have hot water for shower for some reason. The breakfast is okay but I believe 17€ is a bit overpriced for what it is. Very nice service from the ladies there though. The gym isn’t a gym, it has no dumbbells, only one or two cardio machine and a musculation machine supposed to do everything but not very great. I would still recommend it, just don’t expect a 4 stars hotel as you would imagine it.
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Price per night from£ 61