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Posted on Mar 5, 2026|Standard Double Room
KaerThe location is pretty good, and the facilities are decent, but the hotel still has quite a few issues.
When I first opened the window, there was a pungent sewer smell, so I quickly closed it. (It was an interior-facing room). I thought the smell wouldn't linger in the room, but when I came back from dinner, the entire room reeked. I contacted Trip.com to communicate with the hotel, and Trip.com was quite responsive. Soon after, they replied that the hotel agreed to change my room. It was already past 11 PM. Then, when I went to the front desk to switch rooms, that's when things got ridiculous 😂. The first key card they gave me didn't work. The second one did, but there was someone already inside, sleeping! I probably scared them quite a bit. By the time I finally got to the third room, it was already past midnight.
A major issue is that the hotel lobby and several other areas would periodically have an unpleasant odor, which is really hard to accept.
Let me also tell you this: about fifteen minutes before check-out, the cleaning lady knocked on my door impatiently. Do you understand? It wasn't a normal knock; it was an annoyed, quick, and loud bang on the door. When I opened it and asked what she wanted, she said it was to remind me to check out. Isn't that just absurd?
The only highlight of the entire hotel was the excellent breakfast and good service!
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Price per night fromPLN 279
Posted on Aug 18, 2025
marti.green
My experience at this hotel was excellent from the very first moment. The staff is incredibly friendly and always willing to help, making you feel very welcome. The room was spotless, comfortable, and with attention to every detail.
The facilities (pool, common areas, restaurant) are very well maintained and create a pleasant and relaxing atmosphere.
I would definitely stay here again and I recommend it 100%. It's a place where you can really see they take care of their guests!
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Price per night fromPLN 215
Posted on Oct 3, 2023|Superior Room
Guest UserI had a great stay at Barceló Granada Congress. My room had a great view overlooking mountains.The hotel is very conveniently located near a metro station and also many other main bus routes. The city is mostly walkable so it's only about 20mins walk to the city center from the hotel. The room has been cleaned and tidied up every day. Most of the essentials amenities were also provided.
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Price per night fromPLN 305
Posted on Oct 8, 2018
YOUFANGCtrip's hotel was very convenient. It didn't realize the plan. Because the itinerary changed, the hotel that was found on Ctrip and booking on the same day, compared with Ctrip, the price is good, and it is clearer than booking.
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Price per night fromPLN 224
Posted on Jul 30, 2025|Double Room
Guest UserThe hotel has a decent location and is generally clean, even though there are ongoing renovations at the moment. Unfortunately, the service leaves a lot to be desired.
They don’t offer basic amenities like an iron for guests to borrow, which is standard in most other hotels at this level. Instead, they push guests to use their overpriced laundry service — ironing a simple polo shirt costs more than the shirt itself. I suggested they invest in just 2–3 irons for guests to borrow, and honestly, I’m willing to donate two myself if that’s what it takes.
The parking is also far too expensive — €21 per day, which is excessive compared to other options in the city.
My recommendation: choose another hotel until Hotel Saray improves its service and reconsiders its parking rates.
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Price per night fromPLN 281
Posted on Apr 15, 2026|Triple Room
Gigilin0619
Traveling with family and friends, we had six people in total, each group staying in a triple room. The rooms were very spacious, and the bathrooms were excellent. The hotel's surroundings were quiet with plenty of restaurants nearby. Overall, it was a very comfortable stay... A highly recommended place to stay.
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Price per night fromPLN 243
Posted on Apr 6, 2025
AggieDS
Hotel staff were very friendly and the front desk readily offers help. Location quite good- its at the foot of the Albaicin area yet just 2-3 minutes from Gran Via (Granada’s main street). Walked to everywhere except going up to Alhambra (just because I wanted to skip the uphill climb - but I walked down). Be warned that the pictures showing a balcony to your room may refer to an inner balcony, not necessarily one that has an external view. Not something u might want to open for privacy reasons.
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Price per night fromPLN 303
Posted on Oct 13, 2024
SomeonelikeskittyFor me , this is absolutely not a 4 star hotel.
1. Only stairs are available in the main entrance , no guidance to use side entrance if you have heavy luggages. Staff are not even helping/ guiding you to use side entrance via car park. I only know it when I ask. And they can see us clearly carrying two big luggages.
2. Staff are not friendly, you won’t feel welcome at all. The room is just average. There are no restaurants/ supermarkets nearby.
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Price per night fromPLN 201
Posted on Mar 1, 2026
Guest User
Everything was very clean. My room was non-smoking, but when Golia entered, it was clear they were smoking. Otherwise, the buffet was excellent, the service was great, and the location was 20 minutes from the center.
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Price per night fromPLN 191
Posted on Apr 21, 2025
Guest User
Room was clean, reception staff very helpful. Used as a base for visiting local area. Well placed for the metro.
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Price per night fromPLN 225