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9.3/10
Great
GGuest UserBest hotel I have stayed!!! Thank you very much for every detail specially for the baby. There was a cot, baby bath, all bathroom amenities for the baby and ever to milk heated! We truly appreciate this! Better hotel than 5star hotels in Barcelona, London and Madrid!!! The concierge team were so helpful too :)
GGuest UserLocation is on the Center excellent with a view on the main square , next to all shops , 10 min from the museum, very nice quiet rooms . Excellent breakfast . Garage for 36 euros per day
MMiu Shan SusannaGreat breakfast with many choices of food & very comfortable atmosphere. All hotel staff provide very good & professional services, especially the reception & the technical staff. The lobby lounge “EL Hall” is excellent, we were there everyday.
GGuest UserThe mattress was deformed, causing you to roll to one side of the bed. The breakfast buffet was very limited and basic for the price they charge (€20). The advertised breakfast offer of €12.95 is only valid if pre-booked; simply being a guest and wanting breakfast that morning isn't enough. And a tea or coffee costs €2.50. All in all... never again.
LLeevyThis is a lovely hotel and very central , the staff are supper amazing and we even got a room upgrade when we complained that we didn’t have a room with a view
GGuest UserFantastic hotel , spotlessly clean and room cleaned with towels changed although we were only there for 2 nights . Breakfast was Fantastic, a great selection to choose from and ideally located not too far from the town. Staff were also lovely and friendly , very helpful .
HHosanChoose the hotel for its proximity to the Intermodal bus interchange. We walked to all the main tourist attractions from the hotel. Bilbao is a very walkable city.
What sets this hotel apart is the friendliness of the staff. The front counter team is genuinely friendly and helpful. Special thanks to Noemi who went out of her way to help us and gave advice on airline lost luggage.
The room is spacious for our needs. The king bed is super comfortable, with just the right firmness. Linen is plush and pillows are fluffy. It has a simple yet functional tea-making facility in the room. The room came with USB charger by bedside, which is essential for today's travellers.
We love the bathroom. Well-lit, full-size shower with strong water pressure. You will find the basic amenities (Toothbrush etc) in the bathroom.
The cleaner did a good job with the room. The hall and public areas are all spotless. Judging based on the interior, the hotel might have been refurbished not that long ago.
LLaura Llamas LemiThis is a wonderful place: bright design and cleanliness. Strategically located very convenient: the bus station is right in the same building underground. There is the same subway. I lived on the 10th floor and the whole city was like on the hands! I definitely recommend!
WWEIThe hotel is located in the surrounding area of Bilbao City. Close to the World Heritage Biss Bridge, 5 minutes walk. Be sure to spend 0.45 euro to experience the unique bridge crossing of the Biss Bridge. The castle-style hotel is luxuriously decorated, the rooms are comfortable and bright, and the bathroom is beautiful. The hotel has an underground parking lot and free parking around. The surrounding area is obviously a tourist attraction area with churches and old streets.
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